This review is for the Zanzibar Hotel which is the sister hotel to The Africa House. We were directed from the Zanzibar Hotel to use the services at The Africa House...so the following review consists of both experiences:
I reserved a triple-room with a credit card via e-mail. At check-out,I was asked how I wanted to pay for the room. I indicated I preferred to pay cash since we were close to being done with our trip and we wanted to unload local currency. At check-out, there was no mention of my credit card having already been charged. Either they knew that and intentionally charged me again (fraud) or the staff person did not know that and at the very least demonstrates incompetence. Upon return home and getting my credit card bill, I sent two e-mails explaining the problem. I did finally get a response from someone who said she was new to the hotel and would look into this. A follow-up e-mail and a week later, still no response.
Zanzibar Hotel has a nice video on YouTube. But certainly it fails to live up to it's billing (pun intended). The fountains (which they claim adds serenity to the hotel) were inoperable. We were told to go to the sister hotel (The Africa House) for breakfast which was fine...a short walk and a great view. But the first morning they did not have any coffee and the second morning no flour. The bathroom (as many can be) was its own adventure. With a bizarre step up you had to crouch down so as to not hit your head on the top of the door frame. During the day this is not so much of a problem, but in the fog of night, expletives abound. The usual things don't work such as faucet handles, drain plugs, shower head assembly...and this can be a source of amusement depending on one's mood. But I'm not laughing as the billing fiasco continues...or not as indicative of the hotel's silence.
At check-out, a manager told us that the triple room usual sells for $180 (ridiculous considering the state of the hotel). When I showed her my e-mail that I was quoted $115.00 per night the manager stated that the person who reserved this was no longer working for the hotel. It occurs to me that there is no wonder that we were the only persons in the hotel for the two nights we stayed there...dysfunctional bathrooms, restaurant and billing errors all add up.
Perhaps more disturbing is that my e-mail inquiry has gone unanswered with the exception of one, "I'm looking into it" response that has since gone by the wayside. Any hotel that treats a customer this way serves as an example of poor management...and ultimately a constant "Vacancy" sign.
- Official Description (provided by the hotel):
- The African House hotel is located within the prime and historic Stone Town overlooking the open sea and gardens and minutes from the beach and vibrant Shangani square featuring some of the best night life on the Island. The accommodation includes 15 air-conditioned rooms, the Sunset Bar, The Sunset Lounge, a Turkish restaurant (yet to Open), Trade winds Restaurant (For Indian / Chinese / Continental / Italian and local dishes). A historical Library, a large conference hall, Hotel shop outlets and sea facing Shisha decks. ... more less
- Reservation Options:
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- Also Known As:
- Africa Hotel Stone Town
- The Africa Hotel
- The Africa House Hotel Zanzibar Island/Stone Town