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“Unbelievably helpful and polite staff. Best customer service I experienced in Uganda”

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Sawasawa Guest House
Ranked #1 of 13 Kisoro B&B and Inns
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Unbelievably helpful and polite staff. Best customer service I experienced in Uganda”
5 of 5 bubbles Reviewed 4 January 2014

We used this as a base for climbing mount muhavura. Staff unbelievably helpful- having our breakfast ready at 5.45am ready for our trip. Rooms clean and spacious for the price. Showers tepid at best. Food cheap and mediocre- we ate across the road at the more upmarket gorilla lodge.
The best thing about it was the staff who couldn't do enough for us, booking us taxis, letting us store our vehicle in their compound and even lending me a good waterproof for the hike at no cost.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SamButters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Molly K, Owner at Sawasawa Guest House, responded to this review, 17 May 2014
Thank you for your kind words Sam. I have passed it on to all the staff. It was a pleasure hosting you, and we hope to see you again someday!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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23 reviews from our community

Traveller rating
    16
    5
    1
    1
    0
See reviews for
3
4
1
2
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
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Additional Information about Sawasawa Guest House

Property: Sawasawa Guest House
Address: Bunagana Road, Kisoro 256, Uganda
Region: Uganda > Western Region > Kisoro
Amenities:
Bar / Lounge Beverage Selection Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #1 of 13 B&Bs / Inns in Kisoro
Price Range (Based on Average Rates): £
Number of rooms: 9
Official Description (provided by the hotel):
A friendly guesthouse in the heart of Kisoro, within easy reach of various activities in the region, including gorilla tracking. ... more   less 
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