While we had no complaints about our room or the amenities, we were miffed by the booking process. Looking up the motel directly online, the same price was quoted as did Hotels.com, so we booked through Hotels.com. When we checked in, we were surprised by an $8.50 “booking fee” that we had never been charged before and that had not been identified in the quote (other than a generic “plus taxes & hotel fees.”) This fee was to cover the motel’s “online” booking service since it is not really their own website but is outsourced. I spoke with Hotels.com, with the motel owners, and with the motel’s online booking company, and all three blamed each other for the extra fees. The owner explained that I should have called the motel directly to reserve with them over the phone, and I would have saved nearly $40 for one night’s stay. I find this to be outrageous. A $40 difference is far more than the $8.50 I was first concerned about. So I am smarter now, and will have to phone all hotels directly in addition to my internet searches. Geez nothing is straightforward anymore. The great news is that the owners were sympathetic to my plight and eventually refunded me $8.50. The hotel itself was just as advertised and quite nice. We would stay there again, but we would phone them to make a reservation next time.
- Official Description (provided by the hotel):
- Open year-round, outdoor amenities include. Heated outdoor swimming pool, charming gazebo, rocking chairs outside most rooms. Inside amenities include. Brand new, comfortable, firm pillow-top mattresses, swivel rocker-recliners in some rooms, coffeemakers, hairdryers, cable TV and VCRs, free movies, micro, fridge, ironing boards and irons, hi-speed internet. Continental breakfast served in high season only. Property also boasts a luxurious B and B located on the hill behind the motel. ... more less
- Reservation Options:
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- Also Known As:
- Longhouse Hotel Watkins Glen
- Longhouse Motel Watkins Glen