Was really excited for the pre-booked sunset cruise. But on route our tire blew and as 4th of July told by the state trooper who looked after us that we couldn't get it replaced that day and would have to return home with donut wheel. After recovering from shock of accident called the company right away (1.5hrs prior to departure time) to explain situation. The number they give you to call for last minute directions or help. No answer. Left message. They called back 5min before the departure time of cruise to laugh at my request of a refund. The lady was really uncaring. When I emailed the next day to explain I couldn't re-book as flying back to uk the next day was told too bad you can't be refunded. This was $100. Not just a little bit of money. Really disappointed. Very poor customer service. Would not recommend and will ensure I spread the word.
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