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“Bad Taste”

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Herods Hotel Dead Sea
Ranked #4 of 17 Hotels in Ein Bokek
Certificate of Excellence
Arlington Heights, Illinois
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Bad Taste”
Reviewed 31 August 2014 via mobile

Every single staff member was rude.I doubt that is a coincidence.Plus very expensuve items were stolen from my room. The phone was never answered when calling reception. The phone would ring and ring and the you would get a busy signal. When I called about my stolen property it took 15 calls before anyone returned my call. The food, however, was excellent. This was a very expensive and overpriced stay.

Stayed August 2014, travelled with family
Helpful?
6 Thank abbaleh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,211 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (189)
Date | Rating
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  • Dutch first
  • English first
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English first
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 August 2014

It is my second time staying in Herods Dead Sea in the last six month, the first time was right after they finish remodeled the hotel and in that time the experience was good

We stay for tow night's ( weekend) in luxury rooms with a balcon & a private pool ( it cost 1000$ per room for tow night including HB ) and we were a group of three couples

Unfortunately this time was a not good

Good- "Ziv" , the reception manager was a nice lady that welcome us with a nice service, also the Spa facility are very good and "lory" my therapist give a wander full 110 minute massages

Bad expirience - rooms are not clean, we met a lot of unknown bugs ( small & big ), no trash can in the room and no cleaning during day, sheets are dirty
Dining room was busy and noisy, and the food was the major disappointment , not fresh tasting

The staff are not professional especially the cleaning staff

It should be noted that my vacation was during school summer vacation and the hotel was full with children and vacationers

But I'm not going to visit that hotel again

  • Stayed August 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
5 Thank levyneni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reuma l, Front Office Manager at Herods Hotel Dead Sea, responded to this review, 31 August 2014
dear levyneni ,

Thank you for posting your review on Trip Advisor.
We are truly sorry to hear that you were not completely satisfied with your overall
experience with us and found that the hotel is not up to your expectations.
We are extremely sorry to hear of your less than positive experience and would like
to assure you that your comments have been carefully noted for necessary action to
be taken accordingly.
Thank you once again and we hope that we will have the opportunity to welcome
you back to the hotel in the near future.

Kinds Regard ,
reuma lugasy
front desk manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
haifa
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 August 2014 via mobile

Not clean, broken dishes, the room wasn't clean till 5 PM.
The solarium was a big disappointment, also a lot of dirty towels, empty bottles.
The sheets were ripped off.
The lobby erea was noisy, dirty- dishes left on the table of more thst 1 hour. 2 days we didnt have hot water in the shower. The hall was full with dirty towels and garbage.
We spoke twice with the manager, he didnt care.
Just dont go there

Stayed August 2014, travelled as a couple
Helpful?
5 Thank poopikit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reuma l, Front Office Manager at Herods Hotel Dead Sea, responded to this review, 31 August 2014
dear poopikit ,

First and foremost, please accept our sincere apologies for having given you cause
for disappointment on your recent visit with us at herods dead sea .
We are extremely sorry to hear of your less than positive experience and would like
to assure you that your comments have been carefully noted for necessary action to
be taken accordingly.
we do value all our customer feedback enabling us to identify and rectify any
shortfalls in service and standard delivery and ensuring a high level of guest
satisfaction.

Thank you once again for taking the time to write your review .

Kind regards,
reuma lugasy
front desk manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 August 2014

Our firdt visit was great by 12/2013.this vacation is too bad.Room wsd filthy when checked in.After "cleaning" we asked supervisor to come.emberassing.
Looks like they're saving on men power so it's hard to get basic things.Food is okay but the stuff look helpless..no one offers coffee or even thinks to clean near tables or on the buffet.9Am and they run out of coco,danish was from day before not fresh at all.In the pool no one clean cups/food..stuff bearly talks/even smile..As a local visitor and not for the first time we felt it was downgrade and we wo'nt book here again mostly because cleanless.helpless stuff..we needed to use the toilets at dinner and it was a shame look like with no paper!i asked the security man near by wss waitting 10 min with my 3y/o complain at reception .buttom Line-Avoid especially on high season..winter time much better,but we wo'nt back this place.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank 1Stern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savannah
Level Contributor
71 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 11 August 2014

This hotel was a wonderful hotel to enjoy the Dead Sea. Great customer service, the rooms were clean and the beds were comfortable. The pool area is fabulous, felt wonderful after swimming in the Dead Sea, which was very hot. We had dinner in the lobby and it was delicious and the breakfast was equally so. We really appreciated the amenities after climbing Masada!!!

Also, we appreciated the free wifi, which is becoming a very important amenity in choosing hotels.

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank photomom89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 August 2014

I had a great vacation with my family.
Best food I have ate at hotels,great swiming pool and pool for children and most important it is the curtesy and the high service that you get.
And of course the private beach at Dead Sea is super cool
highly recommend!!!!

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Asaf H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 August 2014

We were extremely pleased with this hotel. The hotel was emaculate and very well maintained. They are always cleaning and making sure everything is perfect. The pool area was absolutely beautiful as well as the spa facility. The service was excellent and the food was delicious and displayed so beautifully. We would definitely return to this hotel. Thank you for making our stay so enjoyable. One negative comment, please fix the hammocks by the pool. The were all ripped and need to be repaired.

Room Tip: I think all the rooms are very nice. Ask for a room that faces the pool on a higher floor.
See more room tips
  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Fern A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Herods Hotel Dead Sea

Property: Herods Hotel Dead Sea
Address: Ein Bokek 86910, Israel
Region: Israel > Dead Sea Region > Ein Bokek
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Ein Bokek
#3 Family Hotel in Ein Bokek
#3 On the Beach Hotel in Ein Bokek
#4 Luxury Hotel in Ein Bokek
#4 Spa Hotel in Ein Bokek
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Herods Hotel Dead Sea 5*
Number of rooms: 215
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Also Known As:
Moriah Plaza Dead Sea Hotel
Neve Zohar Sheraton
Sheraton Neve Zohar
Herods Hotel Dead Sea Israel

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