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“Good facilities, erratic service”

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Prima Oasis Dead Sea
Ranked #14 of 17 Hotels in Ein Bokek
Reviewed 16 May 2014

Our tour group stayed here for two nights. The room was pleasant and comfortable. There is a beautiful spa area which includes a salt water pool; there's also a freshwater outdoor pool. The hotel has a small private beach right across the road. Breakfast buffet is ample and includes an omelette station. The front desk people were fluent in English and very courteous as was the receptionist when I booked a spa treatment.
Negatives: aside from the reception people, many of the other employees speak Hebrew and Russian, but not English. The dining room staff members were quite deadpan and not particularly helpful. My masseuse was wonderful, but her lack of English created some communication difficulties (for example, I got dressed because I didn't realize she was going to bring me a robe). The phone in my room did not work, and although two different receptionists told me they were going to send someone to fix it, that never happened. The location is great, but if I return I would try one of the other hotels up and down the road.

Room Tip: A high room will have the best view. All rooms have a little triangular window that gives a slice o...
  • Stayed: May 2014, travelled with friends
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Thank CulverCityGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BCPRIMA, Public Relations Manager at Prima Oasis Dead Sea, responded to this reviewResponded 18 May 2014

Thank you for taking the time to post a detailed and helpful review

furthermore we thank you for your remarks regarding your diffuculty to communicate due to the language barrier and we are begining english classes in the hotel for our staff to strengrhen this matter. We do apologize for your stay and we hope you will give us another chance in the future to show you the merits of our hotel. Thank you again and your comments will only help us improve for future customers.

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Reviewed 29 April 2014 via mobile

Oasis Dead Sea is an amazing hôtel in Ein Bokek.
Very modern, all rooms with view on Dead Sea, friendly service, great spas, pools and a private beach.
I highly recommend it for a stay in Ein Bokek, it is in the centre of the city, also perfect base to go to Masada which is 10 min away by bus.

  • Stayed: April 2014
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Thank Sébastien P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BCPRIMA, Public Relations Manager at Prima Oasis Dead Sea, responded to this reviewResponded 5 May 2014

We are so glad to hear you enjoyed your stay with us and are more than happy to welcome you back soon. Thank you for taking the time to post your kind words!

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Reviewed 28 April 2014

Great spa hotel, quiet, relaxed atmosphere without children without mobile place to relax and have fun .
The hotel staff were nice and polite .
Beach opposite the hotel is clean and well maintained,
Avaried breakfast is served until 12:00

Room Tip: Good value fo the money
  • Stayed: April 2014, travelled with friends
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Thank miki d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BCPRIMA, Public Relations Manager at Prima Oasis Dead Sea, responded to this reviewResponded 30 April 2014

Thank you for taking the time to post such a pleasant review.
We take pride in the design of our hotel and its unique concept of quiet environment, artistic and contemporary decor and we are glad you found everything to be comfortable and to your liking.

Hopefully we will see you back with us in Dead Sea soon.
Again, thank you for posting your comments and for recommending our hotel

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Reviewed 24 April 2014

Very poor. Hotel staff unpolite And unprofessional , especially for a 4 star hotel. Both rooms And common areas were rather dirty. The food was mediocre and without much choice. The pool has some of the dirtiest matresses i have ever seen in my whole life. Dinner closes at 8:30. Mainly russian tourists. Never again for me.

  • Stayed: April 2014
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1  Thank Boris206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BCPRIMA, Public Relations Manager at Prima Oasis Dead Sea, responded to this reviewResponded 30 April 2014

Thank you for taking the time to post your review and for your in depth report on our hotel.
All comments help us provide the best service and amenities for our guests. .
Additionally, the food is recommended very highly, That being said, we are sorry that the hotel and experience didn't see your acceptations
We do apologize for your stay and we hope you will give us another chance in the future to show you the merits of our hotel.
Thank you again and your comments will only help us improve for future customers.

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Reviewed 21 April 2014

We stayed 2 nights at this hotel as part of an organized tour. I had read the reports from others prior to visiting and was looking forward to it. Well something clearly has gone wrong over the last few months. The staff were absolutely usual in every interaction! It was almost as though there were trying to make your stay as miserable as possible. There were no clean glasses left in the room, cleaning the patio area in the middle of day asking us to move seats several times, dragging chairs around the dining room, slamming cups on the table...an assault on the hearing! The dining room tables that were reserved for our group was inappropriate trying to shove 16 of us on a table for 12. There was general wear and tear in over corner of the hotel. For a large hotel of this size it did not have enough elevators and elevators were tiny...6 people maximum! In addition they only provided 1 free hour of internet per day and that was only after you begged the front desk. All of our other hotels in our 16 day visit were incredible...the only good thing I can say is we won't be back.

Room Tip: Go somewhere else!
  • Stayed: March 2014, travelled with family
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2  Thank 1girlwhotravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BCPRIMA, Public Relations Manager at Prima Oasis Dead Sea, responded to this reviewResponded 30 April 2014

Dear Guest,
Thank you for placing your opinion at the Tripadvisor.
Providing a better service is our goal, consequently we are grateful for your constructive notes.
We do apologize for your stay and we hope you will give us another chance in the future to show you a different experience at Prima hotels.
Thank you again and your comments will only help us improve for future customers.

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Reviewed 10 April 2014

The hotel and rooms seem worn, especially the common areas. Our room was very small with almost no room to walk around the foot of the bed. The service was very uneven. We had a wonderful front desk attendant but then some incredibly rude (and young) staff in the bar. The beach is right across from the hotel which is convenient.

The best part was the breakfast and dinner (if you decide to get half-board). For budget travelers, the price is more reasonable but you get what you pay for.

  • Stayed: March 2014, travelled as a couple
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1  Thank Shtina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BCPRIMA, Public Relations Manager at Prima Oasis Dead Sea, responded to this reviewResponded 14 April 2014

Thank you for taking the time to review our hotel as your comments will help us improve our service for future guests. I am so sorry to hear that the hotel was not on par with your expectations, The hotel has recently been completley renovated therefore you comments regarding about the run down premices was unclear.

I would be more than happy to hear specific details in order to check them personally.
Thank you once again for choosing to stay with us.
I am sure that along our correspondance that you will give us another opportunity to host you back at the Oasis hotel in the future.

My personal email is oasissec@prima.co.il

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Reviewed 7 April 2014

Considering the only option for the dead sea is large hotels that I don't like, this was a good stay for us. The hotel looks good and is in good conditions and rooms are very good. The hotel is not on the beach but it is very close to walk there and they have a very good private beach with deck chairs. The thermal area inside the hotel is also good, with a pool with dead sea water. The food is a buffet like all large hotels, but the food is quite good for a buffet.

Stayed: April 2014, travelled as a couple
1  Thank globetrotteri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BCPRIMA, Public Relations Manager at Prima Oasis Dead Sea, responded to this reviewResponded 8 April 2014

Thank you for taking the time to post such a pleasant review. We take pride in the design of our hotel and we are glad you found everything to be comfortable and to your liking. Hopefully we will see you back with us in Dead Sea soon. Again, thank you for posting your comments and for recommending our hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Prima Oasis Dead Sea

Address: Ein Bokek | Dead Sea, Ein Bokek 8693000, Israel
Region: Israel > Dead Sea Region > Ein Bokek
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Ein Bokek
#11 Luxury Hotel in Ein Bokek
#12 Spa Hotel in Ein Bokek
Price Range: £105 - £207 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Prima Oasis Dead Sea 4*
Number of rooms: 143
Official Description (provided by the hotel):
Our Oasis Dead Sea Resort - nestled between the Judean hills and the shore of the Dead Sea - offers a new grand entrance pavilion and reception, contemporary accommodations and beautiful spacious grounds. Hotel amenities: Deluxe world class Oasis spa decorated in Moroccan style, advanced fitness center. • 135 Rooms with sea view (2 Wheelchair Accessible Rooms) with FREE wifi in room and public areas • 8 suites • Courtesy Tea & Coffee making facilities in room • Mini refrigerator in room • Multi channel TV • Safe deposit box in room • "Beer Garden" patio • Free access to a deluxe Spa featuring: Personal sulfur baths, wet & dry Finnish sauna & Turkish Hamam Heated indoor Dead Sea water pool and outdoor swimming pool Fitness room VIP spa-suites with private Jacuzzi, for couples massage • Solarium • Private beach • Kids Club • Free wireless internet in public area ... more   less 
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Also Known As:
Oasis Dead Sea Hotel Ein Bokek
Prima Oasis Dead Sea Israel

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