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“Fantastic family vacation with great facilities for kids”

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Leonardo Club Dead Sea Hotel
Ranked #6 of 17 Hotels in Ein Bokek
Reviewed 5 August 2014

We came with 4 families with small children aged between 6 months and 5 years. Hotel staff were excellent as were the facilities for such a family vacation. The adults also enjoyed the spa and massage facilities.

  • Stayed: February 2014
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2  Thank US_Trip_20xx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TANYA M, Guest Relations Manager at Leonardo Club Dead Sea Hotel, responded to this reviewResponded 7 August 2014

dear guest ,

Thank you for posting your review on Trip Advisor.
We are truly happy to know that you had enjoyed your overall stay with us .
Your kind comments with regards to the cuisine, Spa and staff are appreciated. It was indeed our pleasure to have you as our guest.

Thank you once again and we look forward to welcoming you back in a not too distant future.


Thank you.

Kind regards,
Tanya Mayzelman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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194 - 200 of 1,457 reviews

Reviewed 14 July 2014

We have been coming to this hotel for many years. Each summer the hotel has a week for orthodox Jews where they have two beaches and separate hours at the beach and spa for men and women. The hotel acts in a completely "couldn't care less fashion". We have the hotel until 11am on the final day; by 9am there were men in the pool during women's hours and women on the mens beach; the drinks machines were broken and at times even cold water wasn't available in places; they remove most of the facilities; the food was almost the same every day. Advertisements describe Shabbat food as "Dine like a King" - if I was a king I would have the Chef executed. The food on Friday night was a regurgitation of the previous days; down to the kids food of hot dogs and "chicken" rings which I had already seen three times. The floors downstairs were wet and dirty; the tables in the dining room were missing basics like knives and forks. The fences they put up between the mens and womens beaches fell down in places and weren't repaired; the jacuzzis weren't working on the final morning and the pool was filthy - haven't they heard of a robot? This is on top of the fact that we paid almost 800nis more than last year for the same period of time and a check on their website showed that the price dropped by the same 800nis the following week for the secular clientele. Truly disappointing. On the other hand, the room was clean and large, and I have to admit that I go for the sun and sea and try to ignore the rest.

Room Tip: When you book ask for a balcony.
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  • Stayed: July 2014, travelled with friends
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3  Thank Suzanne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TANYA M, Guest Relations Manager at Leonardo Club Dead Sea Hotel, responded to this reviewResponded 16 July 2014

Dear Guest,
Thank you for letting us know your valuable insights about your stay with us.
we are very upset to hear that your trip to hotel leonardo club was less pleasant than you expected.
We sincerely hope that you will give us the opportunity to welcome you back again in the future.

Thank you.

Kind regards,
Tanya Mayzelman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

This was one of the best hotels we stayed at in Israel, and the minute we walked in, they had fresh fruit and lemonade waiting for us, with complimentary Dead Sea mud bags to use in the water, with bath salts of minerals to put in the tub later! The rooms were beautiful, every one had a gorgeous view of the sea and a wide balcony with table and 2 beds outside! We were treated like queens and kings; the buffet is out of this world with so many top cuisines there I couldn't decide what to eat!! The breakfast was excellent too. The free beer and wine on tap along with the other juice and ice near the water was a plus too, all you can drink! Loved the store inside the front lobby for last minute purchases. The free ice cream cones at night were a perfect end to our day there!

Room Tip: aim for the middle, the higher the better.
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  • Stayed: June 2014, travelled as a couple
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4  Thank Barbisurf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TANYA M, Guest Relations Manager at Leonardo Club Dead Sea Hotel, responded to this reviewResponded 5 July 2014

Dear Guest, thank you for your excellent review of our property. We will be happy to welcome you back to Leonardo club

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Reviewed 1 July 2014

The only thing good about this hotel is the Dead Sea, itself, and their pool. The rest of the hotel is completely falling apart. There are dark halls that are actually scary to walk down. The mildew smell was pervasive. The breakfast is OK, but overblown. Other neighboring hotels can't be any worse.

Room Tip: Go to another hotel
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  • Stayed: June 2014, travelled with friends
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1  Thank mozecuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TANYA M, Guest Relations Manager at Leonardo Club Dead Sea Hotel, responded to this reviewResponded 2 July 2014

Dear Guest!

Thank you for staying recently at our hotel. It is a big disappointment for us to read your review, as it certainly does not reflect the high standard of services that we strive to provide. We sincerely hope that you will give us the opportunity to welcome you back again in the future

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Reviewed 1 July 2014

We arrived to this hotel for a vacation with another couple, and asked for two close rooms. The room that we got was dirty. there was graffiti on the walls and ceiling that someone tried to clean but didn't succeed. The carpet on the floor was so dirty that, after a bath, i walked with barefoot in the room, after 6 steps i saw that my feet was dirty again. The bathroom was mostly broken and missing parts of the wall. The room that we got was with a balcony, but we couldn't use it because the air conditioner compressors of the dining room was right under our window and made terrible noise.
The atmosphere in the dinning room was terrible as well. All the stuff was running and made the atmosphere very nervous. The head of the stuff was shouting at his employees. One of them even pushed me once because i was on his way. I thought that it was because we went on the peak hour so on the next day we went an our before the closing time. the dinning room was all dirty and food was on the tables with no people. we couldn't find a free table so we moved some plates to another dirty table and set down to eat. 40 minutes we were eating in a place that looked like a dump.
Once we exited our room we saw a stuff member caring towels, (since we were with our baby on a double room, we dint get a third towel for the baby), we asked her for another towel, she stopped, looked at us, and continued walking with no comment. After i shouted at her, she told us that we need to call the reception for this.
The whole area of the swimming pool was always dirty. No one cleaned or gathered the garbage cans for 3 hours, so the garbage was all over the place.
No body enforced the non smoking rule, and i needed to argue with people why their cigarettes are damaging my baby.
The hotel is all inclusive, but when i asked to play pool, they told me that i have to pay 50 shekel extra for this with a lame excuse.
The parking of the half parking space and half old rooms and broken furniture space. The people who didn't want to park there, parked their cars on a non parking places and blocked the entrance to the parking spaces and the entrance of the hotel. since there was no enforcement people even parked on the emergency exit and firemen truck space in case of fire.

unfortunately it was the worst vacation i have ever experienced. i came back home frustrated because we paid lot of money for this vacation and didn't enjoy it at all.

  • Stayed: June 2014, travelled with family
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1  Thank aboico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TANYA M, Guest Relations Manager at Leonardo Club Dead Sea Hotel, responded to this reviewResponded 8 July 2014

Dear Mr.


Thank you for choosing to stay at the Leonardo club Dead Sea hotel and for bringing your guest comments to our attention.

Please accept our sincerest apologies on behalf of the hotel staff and myself for not succeeding in creating a fulfilling experience during their stay.

I regretted to read the comments regarding the level cleanliness and services, what they describe does not meet the level of service we aspire to offer our guests.


We aim for excellence in all aspects and aim to lead our hotel to the highest level of hospitality. Our guests’ comments regarding the level of service and the hotel in general is an important tool, one that enables us to continually improve and adjust our service to meet our guests’ needs.

Thank you.

Kind regards,
Tanya Mayzelman

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Reviewed 26 June 2014

We stayed there over a year ago and after I wrote the review, a hotel representative called me and following a long discussion she promised to make good and send me an invitation or an upgrade for a next visit.

Well, the invitation never came nor did the upgrade offer, but on a spur of a moment, while driving through the Dead Sea area with a couple of friends, we decided to spend a night in the area and went on to check availability.
This time the Hotel managed to stop us dead in our tracks, and right at the door! When my wife got out to check availability, a rude young girl stooped her at the door to the hotel lobby and started to interrogate her about her purpose for entering the hotel. No greetings, no good afternoon or how are you, just why are you here and you need to be a "hotel Guests to enter"

Well, i guess with this was the end of our attempt to give the hotel a chance to redeem themselves; Needless to say, we will no longer stay or visit this hotel

Room Tip: Isrotel, just across the street, is a much nicer hotel
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  • Stayed: June 2014, travelled with friends
    • Service
1  Thank Elie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TANYA M, Guest Relations Manager at Leonardo Club Dead Sea Hotel, responded to this reviewResponded 8 July 2014

We would like to thank you for your comment and to sincerely apologize for the poor service you received during your stay in our hotel.

Obviously this is not acceptable since we aim to offer all of our guests the best and unique service in dead sea.

Providing our guests a high quality service is our daily main goal and your opinion in this matter is very important to us since it helps us to improve and to make the stay of our guests more comfortable.

I remain at your disposal in case if you have any further remarks, and would be really pleased to meet with you and personally take care of your stay during your next visit.


Thank you.

Kind regards,
Tanya Mayzelman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014

me and my mother stayed in this hotel for one night in may 2014. the hotel was full, and the general atmosphere was of chaos, not the best setting for a relaxing weekend at the sun and sea. in our deal it was included a 30 min massage, it was really nothing special, i had good massages and spa treatments in Israel and abroad and it felt very unprofessional. the food quality was low in my taste, very basic, the food had no flavor and full with oil or dry. the hotel has a privet beach that is positive but its very disorganized and not taken care of, chairs are broken, old and uncomfortable, the beach and the hotel in general is not clean, there is dust and had prints on the walls etc. the room was fine, with the view of the dead sea, but also need adjusting and major retouching. i will not stay there again, and would not recommend, it is not more then 3 stars.. and the price seems a bit hight for what you get.

Room Tip: ask for a one with a balcony sea view.. there probably nicer..
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  • Stayed: May 2014, travelled with family
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1  Thank GigiEven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TANYA M, Guest Relations Manager at Leonardo Club Dead Sea Hotel, responded to this reviewResponded 8 July 2014

Dear Guest! Thank you for staying recently at our hotel. It is a big disappointment for us to read your review, as it certainly does not reflect the high standard of services that we strive to provide. We sincerely hope that you will give us the opportunity to welcome you back again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Leonardo Club Dead Sea Hotel

Address: Ein Bokek 84960, Israel
Region: Israel > Dead Sea Region > Ein Bokek
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Ein Bokek
#6 Spa Hotel in Ein Bokek
#6 Luxury Hotel in Ein Bokek
Price Range: £144 - £277 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Leonardo Club Dead Sea Hotel 4.5*
Number of rooms: 388
Official Description (provided by the hotel):
At the Leonardo Club Dead Sea, you will enjoy an an "all inclusive" experience at the exclusive deluxe level. You will enjoy a private beach, luxurious pool, lavish spa treatments and all that will make your vacation an enthralling experience ... more   less 
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Also Known As:
Ein Bokek Golden Tulip
Leonardo Club Dead Sea Hotel Israel

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