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“Will not stay there again”
Review of The Regency Kuwait

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The Regency Kuwait
Ranked #2 of 13 Hotels in Salmiyah
Certificate of Excellence
Kuwait City, Kuwait
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Will not stay there again”
Reviewed 29 July 2014 via mobile

The service is certainly declining since the first time I stayed here in 2012. At that time I was astonished by the outstanding service. And I reported some problems to the management and I was promised that they would solve it. In 2013 the same problems remained with a little declination in service and now in 2014 the same problems remained with more declination in service. I am writing this review at 3 am because I could not sleep from the noises in the corridor ! We called reception already and we will see what they would do. Still no kettle in the room and when we requested it they brought a kettle with a very short cord and the service boy tried to find a place to hook it up, finally he hooked it in the socket and placed the kettle on the floor! Imagine how dangerous is that while I have a toddler in the room. The check in service was not like the first time at all. The room was prepared for single use while we are a family me , my husband and our baby. We asked for a suite with a view but we got a room facing the wrecks of the neighbouring houses. And the same electricity problems remained since 2012. This is the last time for me here.

Stayed July 2014, travelled with family
Helpful?
Thank Dr_Muneera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regency K, Executive Assistant Manager at The Regency Kuwait, responded to this review, 3 August 2014
Dear Dr. Muneera,

Thank you for your comments following your recent stay and I am very concerned, given the fact that the hotel has recently been voted “Leading Luxury Hotel in Kuwait” and has been recognized as having developed new programs and having dramatically increased standards. We have in fact taken on board your comments regarding the kettles and they will become a standard inclusion in all rooms with immediate effect, upon delivery.

The period during which you have stayed was a particularly busy one with the hotel running at full occupancy so we apologize if there was disturbance in corridors. Please contact our Duty or Night Managers immediately if you encounter any disturbances and they will stop any overly excitable guests making too much noise. With regard to the room allocation we would apologize but rooms are aligned and allocated based on purchase and arrival time, but I would certainly wish to welcome you back to the hotel so we ensure we provide an excellent suite with a fantastic view for you and your family.

I am very concerned over your comments as we value our returning guests and have been proud that we have received very, very few negative comments over the Eid period, which is always extremely busy.

Please contact me directly so I might have the opportunity to arrange another stay for you and prove that our service is truly five star and our rooms are excellent.

Yours,
Mr. Russell Loughland
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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507 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (93)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Qatar
Level Contributor
62 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 26 July 2014

We stayed in this hotel for 2 nights, it's a great hotel, nice spacious rooms, great facilities and food, nice staff and room service, it has direct access to the beach, also we enjoyed the area as the hotel is central.

Fully recommended.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank TariqAlsada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regency K, General Manager at The Regency Kuwait, responded to this review, 27 July 2014
Dear Mr. Al Sada,

Thank you for your excellent review on Trip Advisor. We are delighted to know that you had a great time at the hotel and ranked it so highly.

Thank you for taking time to offer us your valuable feedback.

Looking forward to welcoming you back soon to The Regency.

Yours,
Mr. Aurelio Giraudo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 8 July 2014

This is my second visit to this rather splendid hotel, not to stay unfortunately but for lunch.
This hotel must be the most opulent in Kuwait, my oh my, it is superb. The buffet lunch is Devine, so much choice. I'm not actually a lover of buffet style meals, but this has changed my mind. It is excellent.
Everything you could ask for they supplied, even lobster, all in abundance.
We were,very lucky to be shown around the hotel, every type of room, each one got better and better, one day I might be able to stay a night! Fingers crossed.

Room Tip: Any room will exceed your expectations.
See more room tips
  • Stayed April 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
Thank Dolly P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regency K, General Manager at The Regency Kuwait, responded to this review, 9 July 2014
Dear Dolly,

Thank you for visiting The Regency once again and for your wonderful review posted on Trip Advisor. We are delighted to know that you had a pleasant lunch at the hotel and do hope we can continue the good work.

It was indeed our pleasure to show you around the hotel. Looking forward to welcoming you back soon to The Regency.

Yours,
Mr. Aurelio Giraudo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marbella, Spain
Level Contributor
3 reviews
3 hotel reviews
Reviewed 20 June 2014

I just left the Reegency Kuwait on way back from a trip to Asia.
it is always nice to see a property that not only keeps up its great standards but actually constantly improves them
The Regency Kuwait is an exceptional Hotel and the staff will go out of their way to accommodate you in every way possible.
I have reccommended this property before and i will keep doing so as they have a fantastic concept of what luxury hospitality should be!

Many thanks to the team at the Regency Kuwait.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KhalilE25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regency K, General Manager at The Regency Kuwait, responded to this review, 22 June 2014
Dear Khalil,

Thank you for your kind review posted on Trip Advisor and for once again, choosing The Regency for your stay. We are delighted to know that you had a pleasant stay at the hotel and do hope we can continue the good work.

Looking forward to welcoming you back soon to The Regency.

Yours,
Mr. Aurelio Giraudo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doha, Qatar
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 June 2014

Regency hotel is where your next destination should be. It's a bit costly however royal service say it all.
Rooms are wide and clean, food was deliciously delicious and staff are just at your service.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sidraa02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regency K, General Manager at The Regency Kuwait, responded to this review, 14 June 2014
Dear Sidraa02,

Thank you for choosing The Regency for your stay.

We are thrilled to read such a high recommendation of our hotel on Trip Advisor and wish to extend our sincere thanks to you for taking time to offer us your valuable feedback.

Looking forward to welcoming you back soon to The Regency.

Yours

Mr. Aurelio Giraudo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doha, Qatar
Level Contributor
110 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 11 June 2014

very elegant , high class and comfortable.The lobby cafe is a very nice place to sit and enjoy your coffee. Excellent service from the door till the room ..helpfull staff . Gave us very helpful tips and directions . they were availabe for any help we needed and very fast.I stayed there twice and I am sure I will not change it to another hotel.the swimming pool is very big and the hotel has its own beach. in all it is the best hotel in Kuwait.

Room Tip: standard room have a door that opens on the gardens .. very good for family with kids and smoking pe...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Maryam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regency K, General Manager at The Regency Kuwait, responded to this review, 12 June 2014
Dear Maryam,

Thank you for your kind review posted on Trip Advisor and for choosing The Regency for your stay once again. We are delighted to know that you had a pleasant stay at the hotel and do hope we can continue the good work.

Looking forward to welcoming you back soon to The Regency.

Yours,
Mr. Aurelio Giraudo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jeddah, Saudi Arabia
Level Contributor
52 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 6 June 2014

Best in town and my ever favorite Lobby.
Cozy, elegant, well kept, and roomy rooms.
Furniture is a top in both colors and material.
The location is an added value to this huge seaside resort like 8 stars hotel.

Modern and yet very considerate to values and moral of the region. A family friendly paradise.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regency K, General Manager at The Regency Kuwait, responded to this review, 8 June 2014
Dear Sir,

Thank you for choosing The Regency for your stay. We are delighted to know that you found our hotel is elegant and best in town.

Thank you for your kind and valuable post on Trip Advisor.

Looking forward to welcoming you back soon to The Regency.

Yours,
Mr. Aurelio Giraudo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Regency Kuwait

Property: The Regency Kuwait
Address: Al Bida'a, Al Tawoon Street, Salmiyah, Kuwait City 22012, Kuwait
Phone Number:
Region: Kuwait > Kuwait City > Salmiyah
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Salmiyah
#1 Business Hotel in Salmiyah
#2 Luxury Hotel in Salmiyah
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Regency Kuwait 5*
Number of rooms: 203
Official Description (provided by the hotel):
The Regency Kuwait, a five star deluxe property, is Kuwait’s most exclusive hotel and the ideal haven for both business leaders and discerning leisure guests. ... more   less 
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Also Known As:
The Regency Kuwait Salmiyah

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