First, let me start by saying that my wife and I have stayed at the Fenwick Islander many times throughout the past years, often several times per year. We've loved it and considered it a great value (considering proximity to the beach and other motels in the area). The staff is and always has been wonderful - very welcoming, kind, and helpful. A few years ago, they updated the rooms by painting the walls and trim, painting lamps, installing new screen doors, installing new air conditioning units, wallpapering the bathrooms, painting the vanities, and installing new fixtures. This year, they added new bedding/pillows, although, I'm not impressed with the trendy new duvet covers. But one thing remains the same year after year: the old fiberglass tub/shower enclosures that just can't be cleaned. They're all filthy, caked with soap scum, dirt and mildew. After our first visit this year, we brought along Tilex and Mr. Clean Magic Erasers to clean the tub - after a half hour of cleaning, it appeared a bit better, but certainly not clean. The interior rim of the toilet also required a full cleaning (the filth that remained on the sponge was disgusting). This year, we noticed that the shower curtain had not been changed all season - same exact one with the same mold/mildew marks in the same spots. Nor had the extra blanket been changed or cleaned - ours had a very distinctive marking on it in the beginning of the season and it was still there at the end of the season. The balcony was dirty during each stay and we brought a broom to sweep the cigarette butts off of it. The newer screen doors are already showing significant signs of wear and the carpeting needs to be steam cleaned or replaced because it too has become very dirty. There are bathroom/shower facilities for guests to use at the pool and after check-out, but they're rarely cleaned and the showers/shower curtains are terribly dirty, covered in mildew. Now, I can imagine the difficulty in obtaining quality housekeeping, as it's they're typically seasonal positions, but it appears that someone is not supervising the housekeeping staff and/or inspecting the rooms prior to new check-in. Fenwick Islander, we have a long history with you and we're willing to give you another chance, but at a very minimum, please address your issues of cleanliness. We don't need fancy accommodations at the beach, but we do need clean accommodations.
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- Also Known As:
- Fenwick Islander Hotel Fenwick Island
- Fenwick Island Islander Hotel
- Fenwick Island Islander Motel