After an all-night flight from the U.S. to Salvador and an air taxi to Morro de Sao Paula, we were ready for a restful visit with members of our extended family. Our first impression of the beautiful island was that the Key West of the 1950’s had relocated, to Brazil. Transport of our bags from the small airport to our pousada was by wheelbarrow, down sand streets and between postcard beaches and a laid back collection of bars and restaurants. We were impressed upon our arrival at the appearance of Pousada da Torre, with its swimming pool out front and giant jacuzzi near the reception area. The staff was friendly and accommodating, and we checked into our rooms after some delay, as we had arrived 30 minutes or so prior to the advertised check in time.
Following a pleasant afternoon on the beach and in the water, the troubles began. After rinsing off for a soak in the jacuzzi, we were told it could not be turned on without help from maintenance men These were summoned, and the jets were soon operating. Unfortunately, the heater was not operating, so we had a short dip in the cold jacuzzi. It appeared this was never fixed during our three day stay and because of other maintenance issues, we didn’t bother to check the nearby sauna. The jacuzzi adventure was followed by a trip to the room, where we had a cold shower. We were told there was no hot water. The room safe was not operating properly, static on the room telephone made it difficult to hear even the front desk, and the advertised wi-fi did not connect to anything.
After the safe problem was addressed by maintenance, we walked into the main town for a nice meal. Upon our return, we found water dripping from the ceiling in the hallway, as well as over one of the beds in the room. With soaked bedding, and a wet mattress, we requested a move to the adjoining vacant room. This prompted a call by the night manager to the owner, who denied the request. After prolonged argument about this, we finally were allowed to move, but were told the adjoining room, although identical in every way, came at a higher price. We were already paying Ritz-Carlton prices for a substandard room, and absolutely refused to pay extra for the room, and finally were able to sleep in decent beds around 11 p.m.
By the second day, the Internet connection was working (and to be fair, there was a computer connected to the Internet near the front office, which one could use for 20 minutes at a time). The hot water became available intermittently, and the ceiling leak in the new room, from a rain the second night, only ran down the wall and didn’t hit the bed. We decided to give up on that issue.
If the owner of this place ever decides to correct the problems, it will surely deserve a 4 or 5 rating. The good points: great location, fine breakfast every morning with the room, good cooking for the evening meals, and very helpful and friendly staff except for the night manager. We recommend the rooms toward the back of the property, so you won’t be exposed to the loud music that cranks up next door after the sun goes down.. This would be a real gem with some proper attention. Based on TripAdvisor reviews of the other places on the island, our experience may be par for the course here. But at triple the price of a nice hotel room in Salvador, you have the right to expect more. We can’t say enough good things about the few days we had on the island; we’ve never been on one like it.
- Official Description (provided by the hotel):
- Pousada da Torre is located at the Second Beach in front of the sea in Morro de Sao Paulo, we offer a perfect place for your staying, right at the beach and also close to the village and many touristic atractions. Our guests spend their time between the beach, the refreshing pool and they can finish the day in the hot tube or steamed sauna. There are also many options in our bar and restaurant, a wide range of local ingredients as well as international dishes. Our rooms are equipped with air condionting, TV with cable channels, minibar, balcony and options with sea view to bring you a most confortable and relaxing experience. ... more less
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- Also Known As:
- Pousada Da Torre Morro De Sao Paulo, Brazil