I honestly don't understand all of the amazing reviews on tripdadvisor for Hacienda Santa Ana. There is tremendous history to the site, and the surrounding area is lovely, but in terms of amenities and comfort the hotel is respectfully lacking in my view. The hotel does not have adequate heating and our room was quite cold the entire night. The hotel tries to mitigate this by providing hot water bottles for the bed, but at $200+ a night guests shouldn't have to put up with this.
The food was fine and our concierge lovely (I wish I remembered his name), but someone also needs to tell the kitchen staff to turn down the volume on their music when serving meals. It's quite loud and dinner guests are left with an unenjoyable blend of the intended peaceful music in the dining area with the loud pop music in the kitchen.
- Official Description (provided by the hotel):
- Exclusive Hacienda from 16th century that belonged to the Jesuits, it has been completely remodeled keeping its original style. We have 6 spacious luxury rooms with private bathroom and amenities. We are located between the Andes Mountains of Pasochoa, Ruminahui and Sincholagua, just 10 minutes from Cotopaxi. The activities that we offer are: Horseback riding, Biking, Canopy and trekking. Our food is amazing! ... more less
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