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“Absolutely wonderful” 5 of 5 bubbles
Review of Hampton Inn Rochester Webster

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Hampton Inn Rochester Webster
Ranked #1 of 4 Hotels in Webster
Certificate of Excellence
GreenLeadersBronze level
Pittsburgh, PA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Absolutely wonderful”
5 of 5 bubbles Reviewed 20 July 2010

I travel a fair amount for work and have spent many nights in various Rochester hotels, including multiple Hilton properties. Various because I could never find one that was anything great. Now I have. Although the location is not close to many restauranrants/shopping, it is worth any inconvenience that might cause. New hotel, spotlessly clean, great decor in the public areas and especially the rooms. All the amenities and upgrades found in the new Hampton hotels. It is my home away from home in Rochester, NY. So glad I found this hotel!

  • Stayed June 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank need2travel33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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390 reviews from our community

Traveller rating
    276
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    15
    11
    1
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168
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Burke, Virginia
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 1 July 2010

Hotel is clean and well kept. The rooms are nice, but they are much too small for a family. The sink in the bathroom is too high for small children to reach.

Most hotels I stay at now have a refrigerator in the room. This one did not which surprised me.

The breakfast was OK, although it was the same thing everyday. It was nice to have coffee always available.

My parents also stayed in another room in the hotel and had a problem with other guests being noisy in the hallway late at night. The staff did speak to them, but the noise continued. Staff probably should have done a better job following up on this.

One staff member offered to go to the store to get my son a doughnut because they were out of the flavor that he liked. We said it wasn't necessary, but it was a very nice gesture.

Next time, I will probably stay somewhere else.

  • Stayed June 2010, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank timnanna1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chrismellone, General Manager at Hampton Inn Rochester Webster, responded to this review, 12 July 2010
Thank you for taking the time to post your comments regarding your recent stay at the Hampton Inn Webster. We value our guests opinions and make every effort to make constant improvements to our new hotel.

We have received other comments requesting refrigerators in our standard guest rooms and we have purchased ten new units that were installed on 7/5/10. We will continue to add refrigerators and microwaves to our standard guest rooms throughout the year to outfit as many as possible.

In regards to the noise issues your parents experienced, we have implemented a follow-up policy to help contain noise complaints. Any time we have a reported noise complaint, we will address the situation immediately and then follow up 15 minutes later to ensure the noise has stopped.

Thank you again for your comments. We truly appreciate your feedback. If your travels bring you back to Webster please contact me directly and I will do my best to upgrade you into one of our largest suites.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Michigan
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 17 March 2010

We stayed here for five nights while in Webster, and we were so impressed with this hotel. It was very nicely decorated, extremely clean and the employees were so very nice. The breakfast was a cut above most other hotels that I've been to that offer the free breakfast, as they also had hot offerings: eggs, meat, etc.

The bathroom had a granite counter top on a stylized vanity, and a beautifully tiled floor . The water pressure was great.....and the towels were soft.

Our reason for being in Webster was because of a death in the family. We had other family members coming in from out of town, and others who were from the local area. We needed a gathering place for us to meet, and the hotel so graciously allowed us to use their breakfast area for that purpose. I think that the employees went beyond the call of duty, and we are so very grateful for their kindness and generosity.

Stayed March 2010, travelled as a couple
Helpful?
Thank MI2ME
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chrismellone, General Manager at Hampton Inn Rochester Webster, responded to this review, 26 March 2010
Thank you for staying with us at the Hampton Inn Webster. We are sorry to hear about your loss and our family here at the Hampton sends our condolences to you and your family.

We are happy to hear about your positive experience at our hotel. We pride ourselves on going above and beyond our guests expectations. We hope that you come back soon to visit us.

Thank you again for your business and we look forward to serving you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
horseheads, ny
Level Contributor
57 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 24 October 2009

Our boys volleyball team and a bunch of parents stayed here for a Rochester tournament and we all loved it. The hotel appeared to be brand new. Beautiful rooms, with granite countertops and ceramic tile in the bathrooms. We paid $99 and all thought it was well worth it. They had a pool and fitness room and a great, free breakfast. Would definitely stay again.

  • Stayed October 2009
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dcbush41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA
2 reviews
5 of 5 bubbles Reviewed 25 July 2009

this is a nice and clean place to stay. everyone was helpful and friendly

  • Stayed July 2009, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank luvs2shopPa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
harpursville, ny
1 review
5 of 5 bubbles Reviewed 21 June 2009

Room was a bit pricy but competitive with other hotels in the area. Overall a wonderful experience. The room was clean and spacious. The staff was friendly and helpful. The continental breakfast was substanial, not just coffee and donuts like some hotels. Central location offers a great number of places to eat as well as attractions.

  • Stayed June 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cmanndolls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, FL
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed 28 May 2009

We go to Webster about once a year and usually stay at the Holiday Inn Express but with all the bad reviews from returning guests posted I didn't want to chance it. So we tried this new Hampton Hotel. It was very nice. We paid about $105 for each of our 3 night stay. It was a special that I think was 2 nights for $158 and the 3rd night was "free". I had asked for a room with a refrigerator, which we got. We had a King Studio Sofabed Suite. This was a nice size room and very well decorated. It also had, a full size ironing board and iron, small hairdryer, wet bar, desk, large tv with cable, suit case stand, sofabed and table and the towels were actually soft. I have attached pictures of our room. The parking was very easy and free and you can see Rt 104 from the parking lot but it was very quiet. In addition we saw 2 buses of people staying there still no crowding or noise. The Hampton was very clean, the staff was always helpful and pleasant. The pool and spa was great and the workout room was good too. We used the internet only in the office so we didn't try out the wifi but they give you a code with your key if you need to log on. The location worked perfectly - about 10-15 minutes from downtown Rochester and close to many stores, resteraunts and Wegmans only a few minutes around the corner. This hotel was very new. The breakfast is laid out in the large meeting area across from the reception desk and was well stocked and very pleasant. They had all the cold food (cereals, juices, coffee, hot water, teas, breads) and hot foods too, they changed these each morning so morning 1 was eggs and Canadian bacon, morning 2 was french toast sticks and sausage, and morning 3 was waffles and some other type of meat. They also had a selection of breads and pastries each morning as well. I would highly recommend this hotel to anyone staying in the Webster NY area. Hopefully they can keep getting good reviews!

  • Stayed May 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank GraceMetal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn Rochester Webster

Property: Hampton Inn Rochester Webster
Address: 878 Hard Rd, Webster, NY 14580-8825
Phone Number:
Region: United States > New York > Finger Lakes > Webster
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Webster
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hampton Inn Rochester Webster 2.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Hampton Inn Rochester Webster Hotel Webster

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