Overall we had an excellent holiday at this site.
The latitude/longitude is wrong on the yelloh! Website - which meant that our sat nav brought us to an unknown road over 20 miles away (ie the wrong location!). Other holiday makers had the same experience - not a welcome one after over 24 hours of travelling!! Please correct this ASAP!
The location was perfect. A safe cycle into Saint Emillion and surrounding vineyards. Lots of good supermarkets within a 10 minute drive (leclerc, Carrefour etc). Close to St Foy La Grande (recently voted the best Saturday market in France).. Go if you can!
Generally the weather was warm & sunny - one of the many reasons we decided to go so far south.
We are familiar with the area so this holiday was more about family time - generally relaxing, playing, swimming, mini-golf, cycling, rowing etc - rather than endless sight seeing. The site ticked all the boxes. We enjoyed all of the facilities. The site shop was handy, especially for breakfast pastries (it never ran out, even when we were late - 9:45am!).
The pool was lovely and warm - something we're not used to in France... The area was safe and we went every day. The pool did get a little crowded early evening but this wasn't a problem. There were always beds/loungers/chairs.
The restaurant on site had a simple menu but it was fine. We thought the service was good and Federic inparticular was very helpful - thank you!
There was a good mix of nationalities - Brits / Dutch / French / German / Belgians / Spanish etc - so not too 'Brits on tour' - which was a bonus for us.
We have a shy 6 year old daughter who managed to make some friends whilst there. She wasn't too keen on the kids club as I think she was a little too shy - especially with the language/accent difference (even though she is bi-lingual welsh/English herself). The club maybe something for another time - it seemed well used.
The toilet/shower block & washing up area was the cleanest I've used in over 40 years of camping! A definite positive.
We didn't go to many shows as we were happy enough on our pitch. There were some excellent children entertainers / balloon makers on the evenings we did go. On Tuesdays they had singers/bands which were Very loud and we could hear them from our beds....
We were allocated pitch 18 when we paid for our holiday prior to our arrival. On our arrival though we were allocated pitch 16 as someone had just set up on pitch 18. This was disappointing as pitch 16 was a lot smaller - our tent only just fitted on it!! After such a long journey though - with an extra 20 mile diversion due to the incorrect lat/long on the website.... We just pitched up!!
We noticed that our pitch was quite uneven - with what looked like little mole hills on.... We also clocked a rat trap at the back of the pitch.... Not very welcoming but thought it was just a deterrent.
We noticed throughout our 12 day camping holiday that the ground under the tent was soft & lumpy and the lumps were in different places on different days. when we had rain showers the tent was a bit smelly - which was strange as the tent was new - only used by us once before!
During the last week of our holiday my husband became quite unwell .... And deteriorated rapidly after taking the tent down/travelling home. Resulting in going straight to hospital on our return and being diagnosed with pneumonia.
When we de-camped we discovered a huge rat infestation under four tent... A greasy map of runs & holes. We were horrified!!!!!! We think that rat urine had soaked up into the tent under our air beds on the floor.... Hence the horrid smell after the rain....Yuk!
Our neighbours in their brand new lovely bell tent were equally as horrified and we informed reception immediately. A lady from reception came to inspect and offered to clean our tents... However our tents were now packed away and both us and our neighbours had a ferry to catch, so this was not possible. They did give us bleach to wash our hands in an attempt to help us!?
I have since formally reviewed/reported this awful experience to Yelloh! But I have had no response. Our tent is now a no-go area as we believe it will need to be professionally cleaned?! Something I don't believe we should have to pay for!
I hope no one else was pitched in this area of the site after our departure. It should have been cordoned off for the health & safety of other holiday makers. There were a few staff with clip boards on our pitches when we left... So hopefully action was taken!
Throughout our holiday we were discussing our return next year as we'd had such a good time. However, this has really put us off. The fact that Yelloh! Have not gad the courtesy to respond or acknowledge what happened has also not been appreciated.
Thankfully my husband is now on the mend and back at work.... What a dreadful end to our holiday. Such a shame.
- Official Description (provided by the hotel):
- Calm and family-friendly, Yelloh! Village Saint-Emilion is ideal for all the family. Enjoy the Kids' clubs for 5-12 year-olds, the pretty fishing lake and the fun aquatic park. There is such a lot to enjoy during your camping trip to the beautiful region of Saint Emilion: exploring the finest vineyards of France, resting and taking gentle walks in the magnificent countryside - with the added bonus of all the advantages of a top-class campsite. Come and pitch your tent or opt for a rental in our beautiful 10-hectare area lined with chestnut trees and willows. Your next holiday on our site will certainly give you the opportunity to discover the joys of living in Aquitaine, tasting the "grand cru" wines, and taking the time to unwind. Our campsite will provide a haven of peace and quiet amongst the vines. ... more less