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“Medieval Paradise in the countryside”

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Hostellerie de Plaisance
Ranked #2 of 7 Hotels in Saint-Emilion
Certificate of Excellence
Reviewed 5 August 2008

This is one of the very nicest hotels in which I've stayed – anywhere in the world!

It had just been renovated and although we were in a "standard" room, it was wonderfully appointed, very stylish and amazingly comfortable - and just big enough. The large, wall-mounted flat-screen TV and large selection of complimentary movies was a great treat late at night returning from long meals at area bistros.

The bathroom had a small problem with the shower leaking onto the marble floor, but it was otherwise so nice that I had no trouble mopping up the bit of water with my bath towel when I was finished. Frankly I felt a little bad about doing that because the towels were so soft, fresh and luxurious! We told the staff and they apologized profusely and said when we checked out they would be dealing with it as long as we were ok with it in the meantime.

The hotel, more like a deluxe castle, is at the heart of the village and adjacent to the medieval church that serves as the town's focal point. It's worth the exercise to climb the stairs to the top - and they'll give you a huge, genuine "church key" (no it does not open beer bottles) for the private entrance to the church, at the adjacent tourist office. And as a hotel guest you get access to a private stone terrace also overlooking the village, where my wife and I sat each afternoon while we drank a half-bottle of Cremant de Bordeaux, the local version of French sparkling wine.

Some reviews here are critical of the staff, and I would agree that they are not at the very top in comparison with other world-class hotels. Still in all, the place is so luxurious, so perfectly located and so pleasant, that unless you want to spend your entire visit in your room, you won’t need the staff too much. And I need to say that this hotel was roughly the same price as an absolute dingy dump in Paris, the Melia Colbert (adjacent to Notre Dame), where we stayed a few days later.

Skip the room service breakfast. Walk a few meters to the piazza and have some fresh croissants and cafe au lait. Then walk the cobblestone streets to the many wine shops, most of which offer tastings throughout the day. And be sure to ask the hotel concierege to book you a visit to some St. Emilion wineries, where Merlot and Cabernet Franc are king!

  • Stayed: September 2007, travelled as a couple
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Thank OenophileNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 23 July 2008

On a recent stay with friends in France we thought we take a detour for a couple of days pampering at the Plaisance in St Emilion. Having dined there before we had high expectations and while these were generally met in terms of the quality of the hotel room, fixtures etc., I found that for the price we were charged (over euro500 per night) the service was severely lacking.

For example, fruit was nicely provided on arrival, but during the evening turn down the used plates / cherry seeds were left unattended, we were supposed to have coffee delivered to our room but it was not, there are long waits on the terrace for staff to take orders and one morning (we were in a room with a garden) I was awoken by workmen right on my terrace - it would have been nice for someone to mention this would happen. At the prices charged, it wouldn't hurt to hire some extra staff and make this a very good hotel with a focus on the customer ...

The restaurant is very good indeed and we found the front house staff to be great, especially those that looked after our car and luggage.

  • Stayed: July 2008, travelled with family
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3  Thank slinky09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2008

This is a stunning hotel in a beautiful village. We stayed for 2 nights in room Clos Les Lunelles which has a large outdoor terrace.

Every member of staff we dealt with was charming and helpful particularly Daniel who helped us with parking, luggage and pink champagne!

We had dinner in the hotel restaurant on our first night and it was the best meal we had during our week in this region.

A minor complaint was that our room had not been made up after we returned at 3pm after a full day out. This was quickly remedied when mentioned at the front desk.

All in all a memorable stay and we would definitely return.

  • Stayed: June 2008, travelled as a couple
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Thank doctorlizzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2007

you could not get a better location than this. right in the centre so you can merrily taste wine and not worry about driving! the hotel has been renovated to an amazingly high standard - we stayed in the junior suite....amazing bathroom! bar was friendly and drinks fine - restaurant was fabulous. not sure if this restaurant has a michelin rating but it most certainly should. food and service absolutely 5 star as was the entire service.........look out for phillipe the valet, he just pops up everywhere and will do anything for you (with a smile). if you visit st emillion or the bordeaux region you would be mad not to stay here. it's quirky in it's layout which makes it even more interesting!

  • Stayed: August 2007, travelled with friends
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Thank gascony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2007

Plaisance was one of the most lovely hotels I have every stayed at. My daughter (18) and I had the Syrah suite it was very well appointed and very clean. The hotel staff was very helpful and friendly. The breakfast was very, very good but 24 euros per person was high. The location is great you are in the center of everything and can walk everywhere in the town. Wear comfortable sturdy shoes because the streets are cobble stone. Of course this is part of the charm.

  • Stayed: July 2007
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Thank winebarb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2007

We stayed 3 nights in Saint Emilion and used it as a base for exploring the Bordeaux region. THe hotel is very well situation in the town and the check in staff were friendly and helpful with our check in, car parking etc. Our room was spacious and very comfortable. We dined in the restaurant 1 night and the food was fantastic. Our only complaint would be the service or lack of it in the bar and breakfast room. 2 mornings we had to wait about 20 minutes to be acknowledged and our breakfast order taken. Twice in the bar we had to go to reception and ask for someone to serve us. apart from that we had a lovely stay and would stay there again if in the area.

  • Stayed: June 2007, travelled as a couple
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1  Thank bevchris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2006

Trip Advisor member from St. John's, Newfoundland.

Stayed here for 2 nights in October. Great Relais et Chateaux hotel right in the heart of the village and near all the great wine chateaux of Saint Emilion and Pomerol. Friendly, helpful and professional front desk staff. Superior rooms that are spacious, nicely decorated and with great views from the terraces. The restaurant has a Michelin star and the chef is very talented. Dinners were perfect with wonderful service and great wines recommended by the very knowledgable sommelier. It was my third stay at this beautiful hotel and I will return.

  • Stayed: October 2006, travelled with friends
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2  Thank winetourguide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hostellerie de Plaisance

Address: Place du Clocher, Saint-Emilion, France
Region: France > Nouvelle-Aquitaine > Gironde > Saint-Emilion
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Saint-Emilion
Price Range: £200 - £603 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hostellerie de Plaisance 5*
Number of rooms: 17
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Also Known As:
Hostellerie De Plaisance Hotel Saint-Emilion
Hostellerie De Plaisance Saint Emilion

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