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“Much better than expected”

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Ibis Bordeaux Saint Emilion
Ranked #5 of 7 Hotels in Saint-Emilion
Reviewed 3 October 2006

After reading the reviews on trip advisor, I was not very optimistic about staying in this hotel, but I need not have been. The welcome was warm and courteous, and although I found it a bit strange to be given the TV controller at reception, nothing was too much trouble. The room was compact, but spotless with everything in working order. The meal we had in their Relais was all that we could expect, and before we left the next morning, an excellent breakfast, and all this for €42 for 2 persons. Highly recommended.

  • Stayed: September 2006, travelled as a couple
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3  Thank alland1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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51 - 57 of 277 reviews

Reviewed 21 June 2006

Let me just preface this by saying that St. Emilion is beautiful--great town, beautiful countryside, good wine. So, for the good of your vacation here, do NOT make the mistake of selecting this hotel.

We had booked through Expedia. When we arrived we were told that there was no room available for us. When we expressed our complete bewilderment, we were told that several of their rooms had flooded and were uninhabitable--but they had not bothered to tell expedia. Instead they took it upon themselves to book us into a "nice hotel just 2 minutes down the road." Well, after driving around for 2 hours and not finding this phantom hotel we went back and were then told, "well, it may be more like 5 minutes, and you have to drive through Libourne and turn into the industrial neighborhood." For the record, don't go to Libourne. When we asked for a map we were told they did not have one; instead we got a drawing that, once again, did not represent reality. We finally stopped in a McDonald's to get directions to the hotel, which ended up being basically your run-of-the-mill roadside motel 6, 30 minutes from the Bonsai and nowhere near where we wanted to be.

When we went back to the hotel to complain and try to get our money back, we were told (after waiting 10 minutes for the manager to finish his cigarette) that it was not their problem and to deal with Expedia. They refused to take responsibility or provide any retribution, despite booking us into a hotel with a published rate half of what we paid to "stay" in the Bonsai.

While I can't comment on the rooms, I can say that this hotel has a lot to learn about the hospitality business. I'd never felt so insulted and let down by a hotel experience, and I travel a lot. Stay away!

  • Stayed: June 2006
    • Value
    • Cleanliness
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18  Thank TweekONeill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 days ago
Google Translation

Room Tip: Manque une petite serviette, pour se sécher les cheveux c'est mieux, surtout lorsque le sèche-ch...
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  • Stayed: October 2017, travelled as a couple
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Review collected in partnership with Ibis Hotels
Thank KiBreizh186
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 5 days ago via mobile
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Stayed: November 2017, travelled as a couple
Thank mondigayo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago
Google Translation

  • Stayed: August 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank emilio c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile
Google Translation

Stayed: September 2017, travelled as a couple
Thank Mauricio N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago
Google Translation

  • Stayed: October 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Paulinha-spain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ibis Bordeaux Saint Emilion

Address: Lieu dit du Bois de L'Or/D670 | Route de Castillon, 33330 Saint-Emilion, France
Region: France > Nouvelle-Aquitaine > Gironde > Saint-Emilion
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Saint-Emilion
Price Range: £50 - £77 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Bordeaux Saint Emilion 3*
Number of rooms: 56
Official Description (provided by the hotel):
The hotel Ibis Bordeaux Saint Emilion is located in 5 kilometers of Saint Emilion and Libourne on the D670 direction Bergerac. The hotel propose you rooms with shower or bath, big bed (180x200), screen LCD TV with TNT and Canal Channel (Canal +, Canal + Sport, Canal + Cinéma) and about foreign channel. The hotel has got a restaurant opened 5 days per week. ... more   less 
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Also Known As:
Bonsai Hotel Saint Emilion
Bonsai Saint Emilion Relais

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