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“Stay away! Rude reception from Maria at the reception”

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Hotel Palais Cardinal
Ranked #7 of 7 Hotels in Saint-Emilion
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Stay away! Rude reception from Maria at the reception”
2 of 5 bubbles Reviewed 6 September 2012

Tiny rooms and poor service, especially from Manager/receptionist Maria who apparently is in the wrong business. She is disrespectful and argues openly with customers. Location is the only thing that saves this hotel from closing.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zetour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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166 reviews from our community

Traveller rating
    22
    56
    45
    25
    18
See reviews for
22
82
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 6 September 2012

i stayed in the suite here. it was very spacious, the bathroom very modern and clean and the little patio was a great sun trap. i thought the price for st. emilion at the height of summer was very good. i didnt eat here but i did spend some time by the pool. all in all a very nice hotel. very well located for wine tasting and macaroons

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pistacio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 August 2012

Hi.

We want to leave a recommendation for the very beautiful Hotel Palais Cardinal.

We stopped in Saint Emilion for one night and haven't anything booked. So we had to find a room for one night and checked with different places.

The Hotel Palais Cardinal is not only located perfectly in town, they offered a room very reasonably priced and is just lovely on top. We didn't have anything to discuss.
The room and private bathroom were tidy and clean. We had a little balcony to sit on out to the back and with it a view onto the beautiful very old ruins of a church. And the for me most amazing part was, there part of the hotel. So when you sit by the pool or relax for a while in the backyard you sit right behind that ancient wall. Just amazing. We loved it.

We can't say much about the service. Only that everybody was very friendly and polite from the receptionist to the housekeepers.

To cut a long story short: we really loved and can highly recommend the Hotel Palais Cardinal.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank attif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 7 July 2012

My girfriend and I stayed in the hotel for two nights in June and were perfectly comfortable. The room wasn't large, but adequate for our needs, with a fair-sized bathroom. We also enjoyed one breakfast at the hotel (which was excellent) and a lovely dinner in the hotel dining room on our first night.

The only suggestion I would have is to try for a room overlooking the garden. We were on the street side and so was a bit noisy in the morning. However, as we were out and about fairly early, this wasn't a problem.

We also appreciated the fact that there was secure parking right across from the hotel.

I would recommend if you want a nice (budget) hotel at a good rate.

Room Tip: Rooms on the garden/pool size are likely quieter.
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  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lorraine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose, California, United States
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 9 June 2012

Lovely quaint and clean hotel. Great for visiting st emillon, wine tasting, bike riding. Some superb restaurants in town.

Room Tip: Rooms are very quiet. If you want more room sign up for something other than standard. Building age...
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BethR157
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 7 June 2012 via mobile

We stayed at this cute little hotel for two nights. It is perfectly located from all the attractions and almost everything is a walk away.
We had a luxury room which was very clean and well kept. The garden was lovely.
Maria was very friendly and helpful, spoke good English and was always ready to help. The other lady in the evening was very cheerful too.
Parking is in a closed area just opposite the hotel for ten euros a day.
Breakfast was a bit overpriced though. We had a lovely overall stay.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelbumMumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galway, Ireland
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 5 June 2012

We had not pre-booked this hotel, Maria the hotel receptionist showed me two rooms in which to choose from. One basic double is very small and stuffy, the other room was indeed bigger but very dark, hardly any natural light entering the room. So we chose the bigger room. My first reaction to my partner was how rude and aggressive I found the receptionist. She has excellent english (having lived in Ireland for 1 year as an au-pair) however she lacks any manners or appreciation for guests staying in the hotel. We felt like we were a hindrance to her, everything was rushed. Once we had brought in our luggage, we went for a couple of drinks in the bar, the menu on the counter quoted a white wine as 3:50, for which Maria charged four euro per white wine (drinks were put on our room). We were told by Maria that breakfast was from 7:30 - 10:00am.
We came down for breakfast at 9:35 only to find that they had removed most of the breakfast condiments. Maria told us that she assumed we were not going to bother turning up for breakfast. At 14 euro per head it is pricey too. There are loads of places to get breakfast in the beautiful saint-emilion for less than half the price. So dont bother with breakfast. When we cam back from breakfast we had our luggage put into the car and were on the terrace on the internet (whcih only works from the reception/bar area). We were walking around to the reception to go settle our bill when Maria came running out looking for the key... It really felt that she thought we were going to try and do a runner, even though she had taken a credit card number from us. Somewhat embarassing to be honest.
We questioned Maria about the white wine, she insisted that we were looking at the wrong menu firstly, when i asked her to bring over the menu she told us that she was working from a different menu. Then she told us that after 7pm it cost more to drink at the bar. I questioned where this was mentioned on the menu. She got irate with us and tried to make us feel like we were the problem. I have never in my life had words with anybody in the services sector like I had with Maria. She is clearly a problem having being mentioned several times before.

I am sorry but I cannot say anything other than AVOID this hotel. There are cheaper and nicer places in this beautiful town. We stayed in a different place in Saint Emilion and thoroughly enjoyed it.

Decor is dated and hotel receptionist Maria is nothing short of appalling.

Room Tip: dont bother in the first place.
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank john b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hotel Palais Cardinal

Property: Hotel Palais Cardinal
Address: Place du 11 Novembre 1918 | 2 Rue Guadet, 33330 Saint-Emilion, France
Region: France > Nouvelle-Aquitaine > Gironde > Saint-Emilion
Amenities:
Bar / Lounge Restaurant Swimming Pool
Hotel Style:
Ranked #7 of 7 Hotels in Saint-Emilion
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Palais Cardinal 3*
Number of rooms: 27
Reservation Options:
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Also Known As:
Palais Cardinal Hotel

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