Last week we stayed for 5 night is the 5 bed room. Room is ok, but too hot. An airco is a must for this price. Satellite tv gives only german channels. Many of the visitors are international guest so why no english/dutch channels? We accepted this, the only thing we indicated to the people at the reception is that Wifi did not work. Reception admitted this was a returning problem and that an engineer was called. On our last day Wifi still did not work. To our surprise the manager told us that we were wrong and that it did work all days. We tried to tell the manager that it really did not work (only for 10 minutes in all 5 days) and that our childern did check this every half hour. Reaction of the manager was that WIFI is just a service and customers cannot discuss about a free service. Unbelievable! Wifi is included just as beds.
So in the end we left this Gasthaus with a bad feeling, mainly because the not customer friendly attitude of the "manager".
- Official Description (provided by the hotel):
- Our hotel is 200 metres from the entrance of the Rust Europa-Park. It features an outdoor pool. Free on-site parking and a rich breakfast buffet are provided at the Gästehaus Schmidt. The bright rooms feature wooden furniture and satellite TV. Some rooms have a terrace, air-conditioning or a minibar. Guests can enjoy a relaxing time with a cocktail by the pool. The A5 motorway is 3 km away and provides a connection to Freiburg in 20 minutes. ... more less
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- Also Known As:
- Gaestehaus Schmidt Rust
- Gaestehaus Schmidt Germany/Rust