Hmmmm. I am very conflicted about my stay at the Hotel Burg Wernberg. My sister and I were only there for one night.
We found the parking lot first and lugged our suitcases up the stairs to the driveway that leads to the hotel entrance.
The hotel is stunning. It has gorgeous grounds and the interior is furnished in a hip and spare way while still retaining small details that hint at its former life. Check in was somewhat smooth, but the clerk seemed a bit overwhelmed. She asked for us to settle in while she made copies of our passports and asked if we could pick them up later when we went to dinner.
The room was very pretty and we loved the half bottle of champagne.
When we stopped by the front desk to pick up our passports, she still had not made copies. However, she immediately made copies and returned them to us.
We had dinner in the Wintergarten which was nice. Again, we had have a few small lags in service (water/wine not being refilled as quickly as it should have been).
After dinner we headed to the bar. There was only one other patron in there and no staff. The candles weren't lit. It was odd. We had to ask the front desk if she could find someone to help us. Finally, our same waitress from the restaurant came up. But before helping us, she unloaded the dishwasher!! Eventually she took our order then disappeared again. We finally left without ever having been presented with a bill. When we checked out in the morning, we mentioned that we should have a bar charge but there was no notation of one.
I have to assume that since it was midweek it might have been understaffed. I would like to give this place another try.
- Official Description (provided by the hotel):
- Hotel in a historic castle - Enjoyment of the highest quality.Burg Wernberg – is an exclusive hotel in a historic castle with a first class gourmet restaurant featuring the excellent cuisine of Thomas Kellermann, all under one roof. Located in the heart of the Upper Palatinate region and easily accessible from Munich, Nuremberg, Regensburg and Prague, gourmets and connoisseurs can dine lavishly in the restaurant, reside like royalty, relax or celebrate sumptuous events – all exclusively within the carefully restored castle walls. From a romantic weekend for two to a fairytale dream wedding of any size – at Burg Wernberg nearly everything is possible. Come and discover just how special variety can be. ... more less
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