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“Great holiday at the 'alonia' Bay Palace...”

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Kefalonia Bay Palace
Ranked #3 of 6 Hotels in Agia Efimia
Certificate of Excellence
Maidstone
Level 6 Contributor
79 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Great holiday at the 'alonia' Bay Palace...”
Reviewed 21 September 2013

The title of this review sums the hotel up quite nicely. My wife and I stayed at the KBP for 1 week in September 2013, we booked a last minute deal and didn't pay a fortune. We were initially drawn to the hotel for the spectacular views and peaceful setting which didn't disappoint.
Overall our holiday was 5/5, the village is fantastic, the staff at the hotel are great and the hotel is very clean.

Firstly, the steps weren't too much of an issue for us. If you're elderly or unfit then they could be a bit of a spoiler, but for the views that you get at the top they were worth it. We stayed in room 106 which was well appointed and reasonably well equipped, but the sign on the door was stuck on wonky which did give a bit of a bad first impression. Bathroom was fine other than the fact there was no shower curtain which led to an almighty flood after each shower, which we had to mop up with our towels. However rooms were cleaned each day to a good standard.

The paintwork throughout the hotel is tatty and they badly need to employ a gardener, the grounds could do with a general tidy up. And they need to replace the bulbs on the Hotel frontage sign so it doesn't read the 'alonia Bay Palace' - it did remind us of Faulty Towers!

There is a hotel bar whichever was always empty, unstaffed, and lacking in atmosphere - as was the pool bar to a certain degree. A simple happy hour and some music would attract more custom, although the price of a beer at the hotel is double the price in the town.

There are a handful of staff who work at the hotel all of which are very pleasant. It seems the owner of the hotel had grand ideas but possible ran out of money.
The hotel claims to be 5 star in the leaflet you pick up from reception but this is a little excessive, albeit the views make up for it.

However all in all it was a top holiday, as Agia is an amazing place. We met some wonderful people at the hotel following a yellow boat trip and shared a fantastic last night with them. We were sad to have met them so late and wish we could have gone to Greek night at Steki restaurant (the hangover on the journey home wasn't so much fun!)! Adrian & Lesley, Michael & Dee - happy boating & good luck for the future :D.

Neil & Emma

  • Stayed September 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
3 Thank Neil1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
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  • English first
  • French first
  • German first
  • Greek first
  • Italian first
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 September 2013

We actually had a fantastic time on this very pretty and still amazingly unspoiled Island, no hotel is perfect and the KBP is no exception but there are few small changes they could make that would make a huge difference.

The great things about the hotel are the friendliness of the staff, the wonderful setting slightly out of the resort, which gives a little frisson of privacy and elegance, and the views from the top rooms looking over the bay, which are stunning. The pool is great and also benefits from being located midway up a very steep hill, they've tried to create a horizon pool effect and its moderately successful. It's also quite a long pool so anyone who wants to get up early and exercise before the sun worshipers take their turn can get a pretty good work out in.

If you have a mind to be hyper critical then some of the above can also be seen as negatives, yes its not in the centre of the resort, and yes it's built on a very steep hill with the top rooms a good uphill hike away. To give you some idea of the gradient we were advised to turn the A/C off in our car to give it an extra bit of power as we drove it up to the top car park. However because of this you get the privacy and the great views, you pay your money and take your choice I guess. For me it was worth the climb.

On the downside the breakfast was average and we couldn't eat on the terrace because of the wasp invasion everywhere we tried to sit, I don't think there's much anyone can do about the wasps and it's the same everywhere you go but it did mean that we had to eat inside.

They could do the breakfast so much better with a little effort, I got the sense that costs were being cut here, the yogurt was tasteless and stodgy, the honey and jam was served in cheap catering packs and the coffee was stewed and tasted of nescafe. It was just a budget breakfast and was pretty typical of a lot of tourist hotels I've stayed in, it's not and shouldn't be a deal breaker but it's a shame that more effort isn't put into what could be a few quick wins to steal a march on the competition.

The climb could be a problem for some, it wasn't for us. There is lift that takes you up to the top from about two thirds of the way up but you still have to climb a way before you get there. The drive in the car to the top rooms is as steep as I've known but it's perfectly do'able so if you have a car driving is an option.

We found that the walls in our room to be paper thin, I felt like I knew my neighbours even though we never actually met.

Finally the sign on the outside of the hotel was broken during our entire 5 night stay, at night we felt we were staying at the alonia Bay Palace. Not a big deal but it's a shame to let small things give the impression that it's not well managed.

We had a great time and with the proviso's above I'd recommend this place to anyone just on the location and the friendliness of the people alone.

  • Stayed September 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Ian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancaster
Level 6 Contributor
411 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 312 helpful votes
Reviewed 17 September 2013

This is our second stay at Kefalonia Bay Palace. From my initial e-mail enquiry re booking through to a personal wave goodbye at the end of our stay, the staff were friendly and very helpful. Echoing a recent reviewer, yes, there are a few niggles- things not working, luke-warm "hot" food at breakfast and furniture looking a bit tired- but this place is relaxing, peaceful and is in an amazing location. Rooms require a steep hill walk for access, but the views are marvellous, looking across the sea to Sami and over to Ithaca. It is well worth paying a bit more for a villa with private infinity pool, overlooking the sea. There was a good range of food at breakfast, with quick replenishment when needed. The swarms of wasps on the terrace made eating outside in the morning an ordeal, but this is not the fault of the hotel. Evening menus depended on what was available that day, which meant that dishes were freshly made and very good. The only downside (for the hotel) was that we could eat and drink just as well but far more cheaply in nearby restaurants. We went in September, which is classed as being in Low Season, and, as a result, was extremely good value. Don't go there if you want evening entertainment in the hotel, or if you want to be in the middle of town. This is at the end of the promenade, ten minutes walk into the bustle of the harbour, which has a good range of restaurants to chose from. As a bonus, this is a bird watcher's dream, as being on a hillside, adjacent to scrubland, there were many species around. Thanks to George, Cassie and Georgia for making us so welcome. See you next year.

Room Tip: Lowest villa is Afrodite, 101, with unrestricted views of the sea.
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  • Stayed September 2013, travelled as a couple
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Helpful?
2 Thank Bootess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 September 2013

We arrived on 26th August 2013. We'd booked a taxi from the airport via the hotel at €50. Taxi driver could not speak English but was a safe driver. Took about an hour. Received an extremely warm welcome from the lovely receptionist and George took our cases up to our room - up numerous steps and part way in the lift. We were prepared for the steps from previous reviews but they did reduce the number of times we might have gone back to the room during the day - for books, dry clothes etc. as we were on level 3 in Room 306. Beautiful room. Quality furniture. The air conditioning was amazing. The ensuite had a shower over the bath but no screen so we took baths instead, which was no problem as it was nice to relax in the bath before getting ready for a trip into the village to the local tavernas for dinner. We stayed b&b and the breakfasts were plentiful, hot and i have no idea how the lovely lady managed to so stealthily top up the dishes because there were never any empty plates. Due to the time of year it was wasp season and anywhere there was food or drink the place was swarming and we accidentally sat in the flight path in the dining room for breakfast on the first day - My husband thinks that it was cbt (cognitive behavioural therapy) for my wasp phobia as i'm nowhere near as jumpy as I was when bombarded and luckily we avoided being stung.We found a local taverna, To Perasma cooked extremely good food, lots of variety, had brilliant friendly staff and gave complimentary cake and liqueurs after every meal. We did a boat trip on the Romantika to the Isle of Itheka. Had got a little windy and at gale force 6 we were unable to dock for lunch but found a calmer village in which to stop. Also hired a car to visit Melissani lake cave - (well worth the €7 per person for the little boat trip in the most beautiful body of water you can imagine). Then drove to the viewpoint for Myrtos beach - breathtaking - and on to Fiskardo - sat on the waterfront with a beer and watched the locals fishing. I can't leave without mentioning Kassi who worked daytimes on reception. Extremely helpful. Very friendly and just all round amazing. Overall I'd rate our experience at the hotel and in Kefalonia as 9/10 - and if we'd gone out of wasp season I am sure I would rate it 10/10. Brilliant.

Room Tip: The main pool is plenty big enough to just float around and cool down or to actually get some daily...
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  • Stayed August 2013, travelled as a couple
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Helpful?
5 Thank Michele H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bicester, England, United Kingdom
Level 5 Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 7 September 2013 via mobile

We had booked a junior suite and were very surprised to be shown to a double room with small balcony. We asked if a villa with pool were available and after a half hour wait were told we could have one for five nights at an extra 60 euros per night and were shown to a smaller room opposite reception, which had its own pool and terrace with furniture. It was a shame that the broken chairs hadn't been removed. The views however were stunning. The washbasin was cracked and the shower door came off the runners twice, trapping me inside, but no-one was interested. The pool umbrella broke on our first full day (Friday) and it took until Sunday night to get it replaced. There was no shade at all on our terrace. We were on half board and the dinner portions were huge. I had to ask for half size! The food at both dinner and breakfast was good. When we moved back to a suite (bedroom) on the Tuesday, we had a corner bath, which was minute, and meant you had to sit with your knees under your chin. There were two outdoor lifts to get down to Reception level and one had clearly been out of order for several months. Neither did the lift to the dining room work either. The toiletries were only replenished once during our stay and that was when I complained. The views and the tranquility were fabulous, the staff friendly, but the hotel and grounds were very tired. Furthermore the spa and beauty treatments were non-existent. There was a tiny pebble beach across the road from the hotel, down yet more steps, but no parasols and/or loungers.

Stayed September 2013, travelled as a couple
Helpful?
3 Thank Shirley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northamptonshire, United Kingdom
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 August 2013

Stayed here for two weeks in July with my son whilst recovering from knee surgery. It was perfect.
Arrived on crutches knowing that there were loads of steps! My theory was that the hotel had everything and if I didn't want to go up and down I would have a fabulous view from the balcony and room service. The view was fabulous indeed! To watch boats on the med whilst drinking coffee in bed first thing in the morning was a real treat indeed!

Twin beds and loads of space even for a mum and 20 year old son. Fantastic wet room, decent flush loo, plenty of hot water, air con included, tea/coffee and toiletries replenished daily as were the large fluffy towels.

In practice the steps were good excercise and most evenings we walked into the village to sample the local tavernas. Try a range, they all have their individual charming quirks.

The food in the hotel restaurant was excellent and reasonably priced - what made it more expensive than local Tavernas was drinking wine as they didn't serve local wine by the carafe, only wine by the bottle. Even so, it wasn't expensive considering the convenience of eating in the hotel, and the wine was very good.

The pool area is lovely, and the 'Beer o'clock meze' was always tasty, keeping us going till dinner time.

Pool bar menu appeared quite limited until we learnt that you can eat from the full restaurant menu if you sit and eat at one of the lovely shady tables so we did that a number of times. The 1.5l bottles of water from the bar were as cheap as the local supermarket and you didn't have to carry it....don't assume it's expensive because it's a hotel, and anyway, we pay so little to stay there for what we get, why not support their business? My guess is the busier the pool bar and restaurant the better it will get....


The breakfast buffet was excellent. OK, it was the same every day, but you could find something different to eat on a daily basis as it covered everything you can think of from French pastries thorugh to rice pudding! For me, honey, yoghurt, fresh fruit...yummmmm.

My son found everything he needed to work out in the gym, so no probs there,.

The staff and owners were all delightful, the room cleaned daily to a high standard and nothing was too much trouble for anyone. We were sooooo well looked after I couldn't begin to tell you .... Efkharisto para poli.

Only slight downside was the arrival of bed bagging Brits leaving towels on beds they wouldn't use till mid morning who would then go off for a three hour lunch leaving their towels on the beds under the brollies while others baked in full sun - during the first week folk just came and went without the 'bed bagging' nonsense and there was always a bed and shade when you wanted it........


Tip - learn to say a few words of Greek before you arrive, however bad your accent the staff will appreciate your efforts.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Gillian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gateshead, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 August 2013

You don't get views like this at sea level!

If you're a serial complainer you will find things to complain about with the Bay Palace. Yes there are stairs (do your homework), the jacuzzi isn't working (who wants an indoor jacuzzi with a fantastic pool and sea on your doorstep), one step has a broken piece, dinner at the hotel - go B&B and keep the local bars & tavernas alive, and the bathroom can be a wet room due to the shower screen but it dries in minutes.

I agree it's not quite 5 star but then again we weren't paying 5 star prices. At £1300 for the standard twin room B&B for 2 weeks in the high season, this hotel is excellent value.

It has more character than most 4/5 star block terraced hotels and has a very private feel due to the smaller number of rooms/apartments in the complex.
It's a place to relax and soak up a bit of chilled out Greek philosophy on life.
We used the wee private pebble beach in front of the hotel morning/afternoon and the hotel pool from 4 onwards - still warm sun till 7pm. The pool was large, clean, and not busy, and we got free snack food every day after buying a beer. Nice touch.
The pool's quiet and there's plenty of sun loungers morning and afternoon.
Breakfast was great, mixing British and Greek favourites, plus lots of healthy options.
We found the staff very cheerful, friendly, and helpful, and George is especially proud of the hotel having been there from the beginning.
The hotel is only 3 years old and I'm sure will develop to achieve that final star, but we had a fantastic stay just the way it is. Already reccommending it to friends.

Room Tip: We stayed in room 310 which was unique as it was a detached standard room. It felt more private as n...
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  • Stayed July 2013, travelled as a couple
    • Value
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    • Service
Helpful?
3 Thank david c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kefalonia Bay Palace

Property: Kefalonia Bay Palace
Address: Agia Efimia 28081, Greece
Region: Greece > Ionian Islands > Cephalonia > Agia Efimia
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Agia Efimia
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Kefalonia Bay Palace 4*
Number of rooms: 35
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Also Known As:
Kefalonia Bay Palace Hotel Agia Efimia

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