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Kefalonia Bay Palace
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Reviews (310)
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All reviewsjunior suitepool barstunning viewsprivate poolgreek yogurtworth the climbsteep hillwalking difficultieslovely hotelparadise tavernastaff are so friendly and helpfulnumerous stepscleaning staffhalf boardenjoyed our holidayhard workwalk into town
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205 - 210 of 310 reviews
Reviewed 21 September 2013

The title of this review sums the hotel up quite nicely. My wife and I stayed at the KBP for 1 week in September 2013, we booked a last minute deal and didn't pay a fortune. We were initially drawn to the hotel for the spectacular views and peaceful setting which didn't disappoint.
Overall our holiday was 5/5, the village is fantastic, the staff at the hotel are great and the hotel is very clean.

Firstly, the steps weren't too much of an issue for us. If you're elderly or unfit then they could be a bit of a spoiler, but for the views that you get at the top they were worth it. We stayed in room 106 which was well appointed and reasonably well equipped, but the sign on the door was stuck on wonky which did give a bit of a bad first impression. Bathroom was fine other than the fact there was no shower curtain which led to an almighty flood after each shower, which we had to mop up with our towels. However rooms were cleaned each day to a good standard.

The paintwork throughout the hotel is tatty and they badly need to employ a gardener, the grounds could do with a general tidy up. And they need to replace the bulbs on the Hotel frontage sign so it doesn't read the 'alonia Bay Palace' - it did remind us of Faulty Towers!

There is a hotel bar whichever was always empty, unstaffed, and lacking in atmosphere - as was the pool bar to a certain degree. A simple happy hour and some music would attract more custom, although the price of a beer at the hotel is double the price in the town.

There are a handful of staff who work at the hotel all of which are very pleasant. It seems the owner of the hotel had grand ideas but possible ran out of money.
The hotel claims to be 5 star in the leaflet you pick up from reception but this is a little excessive, albeit the views make up for it.

However all in all it was a top holiday, as Agia is an amazing place. We met some wonderful people at the hotel following a yellow boat trip and shared a fantastic last night with them. We were sad to have met them so late and wish we could have gone to Greek night at Steki restaurant (the hangover on the journey home wasn't so much fun!)! Adrian & Lesley, Michael & Dee - happy boating & good luck for the future :D.

Neil & Emma

  • Stayed: September 2013, travelled as a couple
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3  Thank Neil1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2013

We actually had a fantastic time on this very pretty and still amazingly unspoiled Island, no hotel is perfect and the KBP is no exception but there are few small changes they could make that would make a huge difference.

The great things about the hotel are the friendliness of the staff, the wonderful setting slightly out of the resort, which gives a little frisson of privacy and elegance, and the views from the top rooms looking over the bay, which are stunning. The pool is great and also benefits from being located midway up a very steep hill, they've tried to create a horizon pool effect and its moderately successful. It's also quite a long pool so anyone who wants to get up early and exercise before the sun worshipers take their turn can get a pretty good work out in.

If you have a mind to be hyper critical then some of the above can also be seen as negatives, yes its not in the centre of the resort, and yes it's built on a very steep hill with the top rooms a good uphill hike away. To give you some idea of the gradient we were advised to turn the A/C off in our car to give it an extra bit of power as we drove it up to the top car park. However because of this you get the privacy and the great views, you pay your money and take your choice I guess. For me it was worth the climb.

On the downside the breakfast was average and we couldn't eat on the terrace because of the wasp invasion everywhere we tried to sit, I don't think there's much anyone can do about the wasps and it's the same everywhere you go but it did mean that we had to eat inside.

They could do the breakfast so much better with a little effort, I got the sense that costs were being cut here, the yogurt was tasteless and stodgy, the honey and jam was served in cheap catering packs and the coffee was stewed and tasted of nescafe. It was just a budget breakfast and was pretty typical of a lot of tourist hotels I've stayed in, it's not and shouldn't be a deal breaker but it's a shame that more effort isn't put into what could be a few quick wins to steal a march on the competition.

The climb could be a problem for some, it wasn't for us. There is lift that takes you up to the top from about two thirds of the way up but you still have to climb a way before you get there. The drive in the car to the top rooms is as steep as I've known but it's perfectly do'able so if you have a car driving is an option.

We found that the walls in our room to be paper thin, I felt like I knew my neighbours even though we never actually met.

Finally the sign on the outside of the hotel was broken during our entire 5 night stay, at night we felt we were staying at the alonia Bay Palace. Not a big deal but it's a shame to let small things give the impression that it's not well managed.

We had a great time and with the proviso's above I'd recommend this place to anyone just on the location and the friendliness of the people alone.

  • Stayed: September 2013, travelled as a couple
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2  Thank Ian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2013

This is our second stay at Kefalonia Bay Palace. From my initial e-mail enquiry re booking through to a personal wave goodbye at the end of our stay, the staff were friendly and very helpful. Echoing a recent reviewer, yes, there are a few niggles- things not working, luke-warm "hot" food at breakfast and furniture looking a bit tired- but this place is relaxing, peaceful and is in an amazing location. Rooms require a steep hill walk for access, but the views are marvellous, looking across the sea to Sami and over to Ithaca. It is well worth paying a bit more for a villa with private infinity pool, overlooking the sea. There was a good range of food at breakfast, with quick replenishment when needed. The swarms of wasps on the terrace made eating outside in the morning an ordeal, but this is not the fault of the hotel. Evening menus depended on what was available that day, which meant that dishes were freshly made and very good. The only downside (for the hotel) was that we could eat and drink just as well but far more cheaply in nearby restaurants. We went in September, which is classed as being in Low Season, and, as a result, was extremely good value. Don't go there if you want evening entertainment in the hotel, or if you want to be in the middle of town. This is at the end of the promenade, ten minutes walk into the bustle of the harbour, which has a good range of restaurants to chose from. As a bonus, this is a bird watcher's dream, as being on a hillside, adjacent to scrubland, there were many species around. Thanks to George, Cassie and Georgia for making us so welcome. See you next year.

Room Tip: Lowest villa is Afrodite, 101, with unrestricted views of the sea.
  • Stayed: September 2013, travelled as a couple
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2  Thank Bootess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2013

We arrived on 26th August 2013. We'd booked a taxi from the airport via the hotel at €50. Taxi driver could not speak English but was a safe driver. Took about an hour. Received an extremely warm welcome from the lovely receptionist and George took our cases up to our room - up numerous steps and part way in the lift. We were prepared for the steps from previous reviews but they did reduce the number of times we might have gone back to the room during the day - for books, dry clothes etc. as we were on level 3 in Room 306. Beautiful room. Quality furniture. The air conditioning was amazing. The ensuite had a shower over the bath but no screen so we took baths instead, which was no problem as it was nice to relax in the bath before getting ready for a trip into the village to the local tavernas for dinner. We stayed b&b and the breakfasts were plentiful, hot and i have no idea how the lovely lady managed to so stealthily top up the dishes because there were never any empty plates. Due to the time of year it was wasp season and anywhere there was food or drink the place was swarming and we accidentally sat in the flight path in the dining room for breakfast on the first day - My husband thinks that it was cbt (cognitive behavioural therapy) for my wasp phobia as i'm nowhere near as jumpy as I was when bombarded and luckily we avoided being stung.We found a local taverna, To Perasma cooked extremely good food, lots of variety, had brilliant friendly staff and gave complimentary cake and liqueurs after every meal. We did a boat trip on the Romantika to the Isle of Itheka. Had got a little windy and at gale force 6 we were unable to dock for lunch but found a calmer village in which to stop. Also hired a car to visit Melissani lake cave - (well worth the €7 per person for the little boat trip in the most beautiful body of water you can imagine). Then drove to the viewpoint for Myrtos beach - breathtaking - and on to Fiskardo - sat on the waterfront with a beer and watched the locals fishing. I can't leave without mentioning Kassi who worked daytimes on reception. Extremely helpful. Very friendly and just all round amazing. Overall I'd rate our experience at the hotel and in Kefalonia as 9/10 - and if we'd gone out of wasp season I am sure I would rate it 10/10. Brilliant.

Room Tip: The main pool is plenty big enough to just float around and cool down or to actually get some daily exercise. The villa pools are much smaller so you can't actually swim much in them. The main pool is quiet, clean and you never have problems finding a sun bed and some shade.
  • Stayed: August 2013, travelled as a couple
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5  Thank Michele H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2013

We had booked a junior suite and were very surprised to be shown to a double room with small balcony. We asked if a villa with pool were available and after a half hour wait were told we could have one for five nights at an extra 60 euros per night and were shown to a smaller room opposite reception, which had its own pool and terrace with furniture. It was a shame that the broken chairs hadn't been removed. The views however were stunning. The washbasin was cracked and the shower door came off the runners twice, trapping me inside, but no-one was interested. The pool umbrella broke on our first full day (Friday) and it took until Sunday night to get it replaced. There was no shade at all on our terrace. We were on half board and the dinner portions were huge. I had to ask for half size! The food at both dinner and breakfast was good. When we moved back to a suite (bedroom) on the Tuesday, we had a corner bath, which was minute, and meant you had to sit with your knees under your chin. There were two outdoor lifts to get down to Reception level and one had clearly been out of order for several months. Neither did the lift to the dining room work either. The toiletries were only replenished once during our stay and that was when I complained. The views and the tranquility were fabulous, the staff friendly, but the hotel and grounds were very tired. Furthermore the spa and beauty treatments were non-existent. There was a tiny pebble beach across the road from the hotel, down yet more steps, but no parasols and/or loungers.

Stayed: September 2013, travelled as a couple
3  Thank Shirley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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