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“Very nice hotel, expensive and poor location (great view though)”

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Capri Palace Hotel & Spa
Ranked #3 of 18 Hotels in Anacapri
Certificate of Excellence
Amman, Jordan
Level 6 Contributor
574 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
“Very nice hotel, expensive and poor location (great view though)”
Reviewed 11 August 2014

I had mixed feelings about the hotel. The building itself was fantastic, very modern with art everywhere, great lobby and reception, very nice view from the terrace and live music at the bar. The breakfast was tasty (not that big of a selection though). The spa is probably the best part of this hotel, very elegant, profesional and you have a variety of treatments to choose from. The pool at the hotel is quiet and good for relaxing swim or read, this is about where the good things stop. Let me start with the things I hated the most, the internet is as slow as a dead turtle, yes its free but what are you paying for if you cant get anything done?! The hotel is not cheap at all and the least they could do is invest in some good internet! Its always nice when the hotel offers you complementary water bottles in the room, well we stayed there for 5 nights and go it for just the first night!!! The rooms are great but you can hear everything happening in the rooms next to you (especially if they have kids) and anyone in the corridor, so if your planning on sleeping in late, this is not the hotel for you. They do have a gym, but its only good if your doing cardio, the weights sections is really poor, only light weights and one complicated machine.

The hotel its self is far away from the Capri and if thats where you want to spend most of your time, then this hotel is not for you. Its a quick taxi ride but I would have preferred to have been in the city centre. Not much happening around Anacapri. The hotel does have a shuttle service that takes you to its beach restaurant which is nice for a swim and they have amazing food there.

I wont be back here for sure :)

Room Tip: try to get a room facing the spa or somewhere else that is quiet
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  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
4 Thank kmiqdadi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (64)
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Montreal, Canada
Level 6 Contributor
235 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 5 August 2014

This hotel is what luxury is all about.....from the moment you enter the property till you leave everything is impeccable....the pool ..the spa ...the food and especially the service. A little pricy but what the heck!!!

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3 Thank Paolo1005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level 5 Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 24 July 2014

You're paying for the service here and it does not disappoint. We felt completely taken care of at every point in our visit. Reception was great and check in a breeze, with a quick but not annoying tour of the hotel and the room. A nice touch was greeting me by name before I had presented any id. Breakfast was delicious and the staff very helpful with our baby. The concierge assisted us with restaurant reservations (some specific ones we asked for, as well as recommendations from them). Special attention must be given to Federico, the pool guy - since we had the baby with us, we spent a lot of time at the pool and he really took special care of us.

They were amazing with the baby! Everyone was so delighted to see him at every time. I know that Italians generally love babies but this was still a lot of fun.

The blackout shades in the room are incredible.

As others have noted, the hotel is in Anacapri which is much much quieter than Capri. The energy of Capri is great and a lot of fun, but at that stage in our vacation we didn't want a lot of hustle and bustle - just peace and quiet. It's easy enough to get to Capri, either by taxi or bus.

Couple of minor things that were nice - they noticed an error on our bill after we paid and while we were waiting for the shuttle to the ferry terminal, and rushed over to point it out and credit us something like €8. And despite a totally sold out hotel, after some persuading, they were able to give us a late check out.

The only negative is that the internet/wifi service is terrible. In this day and age, that should not happen at a 5 star hotel. My 3G service on my phone was faster and more reliable.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
2 Thank Raj R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
22 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 July 2014

Nestled in the back streets of anacapri this hotel is a great haven for art lovers and food lovers . It's not pretensions and not full of look at me !

However there are in general too many Americans ! Who can be loud and brash , but Capri is full of them also.

The Resturant was very good although the lady who greater us has difficulty seating us. The food was good and the sommelier was very essy to talk to about wines .

My only concern is that I gauge a cook by his boiled egg , 4.5 mins gives a perfect egg for me. Unfortunately he failed and it had to be sent back.

Atmosphere attention to detail excellent .

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lytham St Anne's, United Kingdom
Level 5 Contributor
72 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 6 July 2014

Went here for morning coffee whilst visiting the island of Capri and the hotel is fantastic. Very relaxing and the service is very good as you would expect. We had a look around the grounds and they were equally as impressive.

Stayed July 2014, travelled as a couple
Thank Anthonyuk26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level 5 Contributor
54 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 19 June 2014

We stayed in Anacapri for the second leg of our Italian holiday, having visited the Amalfi Coast first. Everybody had told us this was the best hotel on the island and with the cost of the rooms at over 500 euros a night we were expecting a wonderful stay.

The hotel was stunning with fantastic views. It has a big focus on art and has some wonderful interesting and unique pieces scattered around the hotel. L'Olive restaurant is a double Michelin starred restaurant and didn't disappoint. The breakfast in the same restaurant was also fantastic with a huge selection.

The pool area is very cool with a unique setting as you enter the hotel you can see into the pool. The hotel itself is very cool and immaculate.

The staff were amazing - we were travelling with our 6 month old baby for the first time and they really couldn't do enough for us. They were all very helpful and loved our little baby and all knew her name - which making those little personal touches and going the extra mile really makes you feel valued and welcome which was very much appreciated.

My only slight issue was for the cost of the rooms I expected more. We have stayed in lots of fine hotels around the world and paid less than half the price for far superior rooms. We asked to be moved from our first room for a sea view so on our second night we were accommodated to a much nicer room with a better view. Having seen the brochure those stunning rooms are available but they must be at a greater cost. If you go to Capri and you want to indulge in luxury this is the hotel for you. When we were staying there was a VIP event with lots of Italian celebrities staying in the hotel too so this is the place if you want a stunning hotel in a beautiful location but be prepared to pay a premium for the rooms. The room we stayed in was not worth more than 200 euros a night and certainly not 500 euros. However, overall it was a lovely stay and the staff made up for the room with their helpfulness and friendly service.

Room Tip: Ask for a sea view upon check in
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2 Thank JosephW90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, UK
Level 6 Contributor
105 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed 15 June 2014 via mobile

We stayed at the Capri Palace for three nights in late May.

The hotel is located tucked away from all the hustle and bustle of Capri town centre.

This is a great location to relax and unwind.

The staff at the reception and the concierge were extremely helpful prior to our arrival and during our stay. They organised the transfers, Resturant reservations as well as a private yacht for the two days. All was seamless and done with a smile. Overall the front desk is very good.

Probably the biggest initial let down was the transfer. Once we disembarked the ferry at Capri port it was all chaos. Our baggage was taken away but we had to follow it to make sure it ends up in the right place. We were told look for the blue van to take you up to the hotel. There was no van in sight at first and once it arrived it did not have any signage on it to say it belongs to the hotel so it was fun and games to guess. The driver was rude and obnoxious and overall unhelpful. When we finally arrived in the bliss of the hotel he also misplaced our luggage.

Once that experience was behind us the reception offered us a room upgrade. We booked a double deluxe sea view suite which was welcomed given we were celebrating my wife's mothers 60th birthday.

On arrival in the room champagne and canapés were organised in my wife's parents suite and we had the Kandinsky and Miro suites.

The main issue with the rooms is that they are dated. This is visible primarily in two area. The technology and the bathroom.

The suite is large and comfortable but in the living room the TV is old, the Internet slow and patchy and we had a CD/ Cassette player. Who has those media formats anymore and let alone travel with them... An iPod Dock / auxiliary cable is well overdue.

The next problematic area is the bathroom. We had both a bath and a shower. The shower had a handheld shower, and overhead shower and a jet was type system. Sadly only the handheld shower was operational. When we tried to operate the over head shower we were left with the shower control in our hand. The jet system did not work at all.

Overall the soft furnishings in the room are also in need of reupholstering and are not up to scratch for the €1,250 a night rate.

Regardless of all the room issues the service in the hotel is outstanding. Both restaurants are superb both in terms of good quality and service.

The breakfast is peaceful and plentiful with lots of food on offer and plenty of hot dishes to order individually.

The pool area is also peaceful and has the benefit of a pizza oven and fresh pizzas.

The overall service and food and beverage experience in this hotel is outstanding including the bar.

If you can overlook the transfer difficulties and the hiccups with the rooms this is a great resort and by the look of things the management is keen to renovate and upgrade the rooms going forward

So to conclude would highly recommend

Stayed May 2014, travelled as a couple
1 Thank gadir80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Capri Palace Hotel & Spa

Property: Capri Palace Hotel & Spa
Address: Via Capodimonte 14, 80071 Anacapri, Island of Capri, Italy
Region: Italy > Campania > Province of Naples > Island of Capri > Anacapri
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Luxury Hotel in Anacapri
#2 Spa Hotel in Anacapri
#4 Family Hotel in Anacapri
#5 Romantic Hotel in Anacapri
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Capri Palace Hotel & Spa 5*
Number of rooms: 78
Official Description (provided by the hotel):
Member of The Leading Hotels of the World, the Capri Palace Hotel & Spa enjoys an idyllic location in bustling Anacapri. This fresh and stylish property exudes sophistication with simplistic furnishings and a remarkable collection of modern and contemporary art called The White Museum. The hotel offers 2 Michelin-starred restaurants: L'Olivo, a 2-Michelin-star restaurant serving Mediterranean cuisine in an elegant atmosphere, and Il Riccio, the sea food restaurant located by the Blue Grotto boasting 1 Michelin star. Complimentary shuttle to Il Riccio is available for hotel guests. Ragu Bistrot is the perfect location for an informal lunch, located on a terrace with mesmerizing views of the Gulf of Naples. Relax at the Bar degli Artisti sipping a cocktail surrounded by numerous works of contemporary art. Alternatively, head down to the Dolce Vite wine cellar for wine tasting. The many state-of-the-art treatments of the Capri Beauty Farm include the renowned Leg School for cellulite and vascular cure, and the Metabolic Response, a weight-loss program based on the Mediterranean diet. ... more   less 
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Also Known As:
Capri Palace Hotel Anacapri
Capri Palace Anacapri
Capri Palace Hotel & Spa Island Of Capri/Anacapri, Italy

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