I have stayed in a number of Paradors and I am left with the thought
That they are trained to give poor customer service. Without fail 'indifference' is the norm. Until, I experienced a level of negativity when staying at this Parador.
We arrived at the hotel having walked the Camino from Porto. We needed to find out what time and from where we should get a train to return us to Porto. The guide books and Internet were not clear on how to do this. In the absence of a concierge we asked the receptionist for assistance. (We were travelling back over the Spanish/Portuguese border which had a time difference). The receptionist refused point blank to assist us despite offering to pay for any call she made. No way could she be persuaded to assist.
Needless to say we would not return. The building close up was neglected and we couldn't wait to get out.More