4 of us recently went here for a quick breakfast before heading into Margaret River. They allow people to sit anywhere, so there is no structure or order of doing things- the tables are not numbered and this caused much confusion later on. After ordering 4 basic meals and 3 coffees, we waited 35mins before politely asking how much longer the coffees would be. We were told that they were very busy and would check. The waitress came back 5 mins later and said they would be another 5 mins. When they finally arrived they were lukewarm at best and almost undrinkable.
After waiting 55mins and still no meals, we had run out of time and needed to go. We headed up to the register to pay for the coffees and advise the wait staff to not bother with our food as we needed to go. The queue at the register was huge, with the main problem being that the staff did not know what table people were sitting at and had to print out all the table bills to work out which one belongs to who. Not only were there people lining up to pay, but others who had got fed up with waiting for table service and came up to order instead. While 4 wait staff were all looking at the receipts, pointing at tables and all getting confused, more customers continued to line up, blocking the throughway and exposing the very obvious inefficiencies of this restaurant.
When we finally got to the front of the line, they couldn't work out where we were sitting and the saga went on.
I was absolutely appalled at the laid back nature and efficiency of the staff when the place was clearly buzzing with hungry customers requiring service. Not once was there an apology or any effort made to rectify our complaints.
I will never waste any time ever again at this so-called restaurant.
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