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“Where's the Service?”

Eagle Bay Brewing Co
Ranked #5 of 64 Restaurants in Dunsborough
Certificate of Excellence
Price range: US$8 - US$30
Cuisines: Australian
More restaurant details
Restaurant details
Good for: View
Dining options: Lunch, Breakfast, Reservations
Description: Eagle Bay Brewing Co is a family run, boutique operation with a passionate appetite to share our love of brewing, wine making and local produce. Expect a new and vibrant experience for the whole family with menu and playground for the kids, great beer, wine, food, service and atmosphere.
Reviewed 29 August 2014

Bubbles on the menu but not in the cellar! Apparently ran out 2 weeks ago! Well hello maybe go buy some and restock!

Thank Jacsgraham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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426 - 430 of 562 reviews

Reviewed 20 August 2014

The staff service was excellent, the food was good, drinks tasted nice and the atmosphere was relaxing and the kids enjoyed it too. Not sure what the place would be like on a busy summer day in the holiday season, as we visited August 2014 in the middle of winter on a weekday. I would go again and recommend to friends for a great way to spend a long lunch.

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Thank djb3280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2014

We visited over the weekend and had the most AMAZING time!
We had been told by friends to stop by and we were not disappointed!! We were greeted by friendly staff at the door and were quickly seated at a table.

Once seated we were served promptly by our waiter who gladly gave us a run down on all of the beers available. We settled on a pint of Pale Ale each and boy were we glad. Sooo tasty!!

We found the menu to have a lot of variety and decided on sharing a few things. The Ploughman’s board, house marinated olives and prawn and squid did not disappoint.

Our waiter was attentive but not too intrusive, overall we found the service to be awesome. Way better than anywhere else we had visited while Down South.

Maybe it was because the sun was shining, or maybe it’s because we were just grateful to get a seat on such a busy day but we will definitely be back and next time we’re bringing ALL of our friends 

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Thank Boozelovingwino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2014 via mobile

Have been to this venue 3 times now, once with the family and twice on lads weekends away. Great beers, sound food (especially the proteins) and an awesome vibe. Loved the spiced nuts as a starter.

The staff are friendly and eager to help but service can be a little slower in the peak hours on Sat/Sun. No biggie though - enjoy the view and the brew!

Thank Uberdan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eaglebaybrewingco, Manager at Eagle Bay Brewing Co, responded to this reviewResponded 23 July 2014

Thank you for your recent review and positive feedback.
We are so pleased to hear that you enjoy visiting Eagle Bay Brewing Co both with family and friends. We look forward to welcoming you back the next time you are in the South West.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014

We were so looking forward to going here for lunch, until we were greeted at the counter by a rude grumpy staff member that clearly didn't want to be serving customers. There was only one staff member that seemed at all interested and the rest were just appalling. Seriously this is the hospitality industry and everything was such an effort, and this just ruined what we were expecting to be a good experience. Who ever owns this establishment needs to put the cleaners through the staff otherwise they will really suffer as the view and ambience is excellent.

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Thank HappyasaPig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EagleBayBrewingCo, Bree Higgins I Restaurant Manager at Eagle Bay Brewing Co, responded to this reviewResponded 28 June 2014

Thank you for taking the time to write your review. We wish to take this opportunity to apologise that our service has fallen short of the mark on this occasion. A high standard of service is one of the many things that we take pride in here at Eagle Bay Brewing Co.

We are continually striving to improve our service and procedures and your feedback will assist us in ensuring that all of our staff are receiving the appropriate level of customer service training.

We do hope that you visit us again and I would like to invite you to contact me directly the next time you would like to book and that your next visit is a better representation of Eagle Bay Brewing Co.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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