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“Great staff....but”
Review of Sea Breeze Resort

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Sea Breeze Resort
Ranked #1 of 6 Hotels in Exmouth
Certificate of Excellence
Perth, Australia
Level 4 Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Great staff....but”
Reviewed 6 January 2013

Look I know it's the northwest and in the middle of nowhere and I shouldn't expect 5 star. But I do like to have air con that works and a room that doesn't smell damp all the time. The dead cockroaches and dirty toilet bowel were nice touches too. Certainly great location and the staff are lovely.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
4 Thank Sammantha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AxelExmouth, Owner at Sea Breeze Resort, responded to this review, 12 January 2013
Sorry for the late response, we are on Cyclone Alert at the moment.
Thank you for your comment we appreciate every feedback, but it makes it hard to respond to a comment, when and issue has not been brought at all to the attention of our Management.
First I'd like to thank you for confirming that our strict pest control is working fine. We do have cockroaches in the tropics and therefore in the North West are part of life here as well as the Cyclone at the moment.
A hot and moist environment outside does unfortunately invite not only paying customers inside. As much as we try to keep everything as clean as possible, it can happen that a roach comes in after housekeeping and dies... In regards to the dirty toilet, sorry we don't have any, but we did have a slight problem with the air con. We run a massive chiller producing cold water which runs through a silent converter unit in your studio. During the extreme heat we had before and over Christmas, a valve failed and we lost half of our cooling capacity. On New Years Eve we got a technician in and it was repaired. Then for some unknown reason it stopped round 8pm all together! Mr Murphy must have checked in! But our knight in shining armor, Steve our maintenance man, came straight to the rescue and we got the chiller up and running again within an hour. Now you try to get an air con technician out on New Years Eve in Perth, when you can;t even get a Taxi! ;-))) Good luck! During the whole situation our Management went from room to room to inform all guests and apologized for the inconvenience.... you accepted the apology but then refused to follow our recommendation in opening and closing the windows at certain stages of the issue. This caused your studio being smelly and "wet" ... that happens when you leave the windows open and run the aircon so that water condensates on the walls...
I am sure that your studio was cleaned, maintained and serviced by the same housekeepers as the other people who gave us 5 stars for cleanliness at the same time you were staying with us...
We are sorry that our service was not up to your standard and wish you a Happy New Year!
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (128)
Date | Rating
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English first
Dampier
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 January 2013

We stayed for 2 nights checking in on Christmas Eve. Alittle out of town but on the right side for us to visit all the beautiful beaches which were only a short drive away. The lighthouse is a must for the most amazing views. Staff were very helpful, friendly and nothing was too much trouble for them. The pool is good and there are a couple of large pots filled with water for the Emus and Kangaroos to drink which is a great sight seeing them so close. Room was large, clean and quiet. Good rates.

  • Stayed December 2012, travelled as a couple
    • Value
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Helpful?
Thank KiwiP0m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AxelExmouth, Owner at Sea Breeze Resort, responded to this review, 7 January 2013
Thank you for your spot on review and I hope that you will find the time to visit us again when the Whale Sharks are here! Cya Axel
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Darwin, Australia
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 January 2013

Great place to stay in Exmouth,room was very spacious,comfortable beds and all necessary amenities provided. Fantastic staff ,very friendly and helpful especially Nadia who checked us in and was very informative of local attractions and best places to see. we took up her suggestions and were not disappointed - loved the area and the history around the hotel very interesting. Will definitely recommend to others and stay here on our next visit to Exmouth.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank geminijodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AxelExmouth, Owner at Sea Breeze Resort, responded to this review, 7 January 2013
Yes, Nadja is a Legend! Nadine too, so between them two, all our guests are in good hands and will be given the best information possible at the time. Thank you for making Nadjas day! She is over the moon and it has encouraged her even more! Hopefully we will see you again for the Whale Shark Season! All the best, Axel
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Melbourne, Australia
2 reviews
Reviewed 30 December 2012

We stayed here for 9 days in Nov 2012. Our room requirements weren't straightforward so we rang and discussed it directly with Nadia who was really helpful and booked exactly what we needed.

A lovely welcome, clean cool rooms, great facilities and friendly, helpful staff throughout our holiday made it a great place to stay in Exmouth.

Courtesy airport transfers, drop-off and evening collection from town, useful equipment hire, peaceful location with daily visits from the local wildlife plus a well stocked freezer of Magnum ice creams were all an added bonus.

We will definitely be booking to stay at Sea Breeze when we return to Exmouth in February 2013.

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Tanya H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AxelExmouth, Owner at Sea Breeze Resort, responded to this review, 7 January 2013
Ha! You have just beaten me to it! Booking in again before I can write a response! Good one! ;-))))
That is the perfect way of making a statement. Just arriving back home and book again! Thank soooo much! Cya in a couple of weeks.
Axel
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1 review
Reviewed 29 December 2012 via mobile

Me and my partner have traveled all over Australia! Exmouth was our favourite place of all and golden chain made it even better! The room was lovely, modern, clean, at a great value, the owners wer very helpful and friendly with giving tips on where to snorkel, eat and sights to see. And made a point of remembering our named. We enjoyed it there so much we stayed an extra night! Will definitely go there again!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tashandposs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AxelExmouth, Owner at Sea Breeze Resort, responded to this review, 7 January 2013
Thank you for your nice review! Looks like we we are doing "not toooo bad!" I hope that more travelers will enjoy our hospitality! See you back in 2013 to swim with the Whale Sharks!
All the very best cya Axel
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Sydney, Australia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 December 2012

We quite enjoyed our stay, most of our thoughts have been echoed by the previous positive reviews!
- free shuttle service to and from the airport is brilliant, my wife and I really appreciated that, especially due to the very limited kilometres included with car hire in that area
- free shuttle service to and from town for dinner is also much appreciated
- good facilities and rooms, very comfortably a 3.5 star hotel
- very well priced, in the context of inflated prices in the Exmouth/Coral Bay Area. Very good value for money, especially with included breakfast. Gear hire (snorkelling equipment, sunshades, Eskies etc) also very good value
- we liked the honesty of the website, and talking to Axel and the staff. Nothing was hidden and staff are friendly and welcoming.
- loved the local wildlife! Emus and kangaroos galore, often right outside your room.

Obvious caveats include location as advertised (5 km out of town) and the need for car hire. When considering that the resort is a completely refurbished ex Naval base building, they've done a remarkable job. Generally we knew what to expect and enjoyed our stay!

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jonathan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AxelExmouth, Owner at Sea Breeze Resort, responded to this review, 16 December 2012
A big thank you for your detailed review! That is what why this site is so important. If your expectation is right you will enjoy yourself and have a great time. Because we are so different it is very important that we give an honest picture of what to expect and where we are! Thank you for pointing out to other travelers our service and great value. All in all it comes down to the good old customer service, clean studios and best interest of the guest at heart! Thank you again for your review and a very happy festive season! May we will see you back next year to swim with the Whale Sharks? Cya Axel
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QLD
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 November 2012

I just wanted to write and say a big thank you for our wonderful stay.

The rooms were fantastic - the only hotel room we have stayed in where you couldn't hear anyone in the next room :) The decor and lay out of the room is really good too.
The staff really friendly and helpful.

Most important to us, as we were on a self-funded business trip was the included transfers from the Airport and the offer we (gratefully) took up of a free hire car - that saved us so much both in time, and money, so Thank You!

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CMQLD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AxelExmouth, Owner at Sea Breeze Resort, responded to this review, 9 December 2012
Thank you for your nice review and pointing out our extended service, especially the free airport shuttles. Our BBC deal certainly is the best deal in Exmouth, adding the car hire and breakfast into the price. It is not "free car hire" but when comparing our rate to others you will have the very best value for your money. That is what we are all about, value, clean, functional accommodation and good "old" customer service. "like staying with friends"
Thanks a lot and hope to welcome you back soon.
Axel
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Additional Information about Sea Breeze Resort

Property: Sea Breeze Resort
Address: 116 North C Street, Exmouth, Western Australia 6707, Australia (Formerly BEST WESTERN Sea Breeze Resort)
Region: Australia > Western Australia > Exmouth
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 6 Hotels in Exmouth
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sea Breeze Resort 4*
Number of rooms: 30
Official Description (provided by the hotel):
Welcome to Sea Breeze Resort Exmouth, a unique owner-operated resort located next to the Historic Naval Base just 5km north of Exmouth, Ningaloo Reef in Western Australia. We are the closest resort to the Ningaloo Marine Park in Exmouth. Our resort was a former Chief Petty Officer Quarters of the US Navy and the Passeck Family "recycled" this building and turned it into one of the best resorts in Exmouth. With only 30 fully self-contained studios we are proud to offer personalized service to all of our visitors. Our facilities and services are unique which makes our resort the perfect place to stay in Exmouth for a couple, the family escape or for corporate guests. Our 30 studios are quiet and serviced daily. Each studio features a kitchenette with cook top, range hood, large 260 liter refrigerator, microwave with convection oven & grill. Guests can enjoy free WIFI, 8Ch Foxtel, Restaurant and airport transfers on request. ... more   less 
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Also Known As:
Best Western Exmouth
Exmouth Best Western

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