Booked through Discover West. Arrived, called for airport pick up as previously arranged but.....no! Apparently there was no booking and no lift available. Called Discover West who sloped all responsibility. After eventually catching a lift, I found the accommodation very poor, dirty & smelly. Reception were unhelpful (stubborn). I later found much better places to stay in Exmouth. On return from my trip, when I discovered I'd paid for this grotty accommodation twice, Discover West failed to accept any responsibility or offer refund as they said the fault was with Ningaloo Lodge (initially said it was my fault!). Ningaloo Lodge said the blame was with Discover West. Overall, avoid Discover West (they are useless when things go wrong - which they will if you use them) and find a better motel. Good luck!
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- Also Known As:
- Ningaloo Hotel Exmouth