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“Heritage Room too small”

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Caves House Hotel Yallingup
farnham common
Level Contributor
298 reviews
177 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
“Heritage Room too small”
Reviewed 17 October 2013

Caves House Hotel in Yallingup is impressively located. Originally built in 1903, it has a long history. The dining room, lounge bar et al are dated but clearly popular. Our room (7a) at a basic price of $120 was small (no table or chairs), cramped, looked onto an aircon system, suffered from noise from the kitchen’s extractor fan and the bath room badly needed its drains rodding! Electrical points were lacking. Nevertheless, our welcome was warm albeit the receptionist was serving in the dining room and no-one offered to help with suitcases to the first floor. Give it a miss! But, the garden is lovely.

Room Tip: 7a is very small - the hotel describes as cosy. Above kitchen so you hear the fan, looks over aircon...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JandJFarnhamCommon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YCHH, Guest Relations Manager at Caves House Hotel Yallingup, responded to this review, 17 October 2014
Hello,

Thank you for your valuable feedback. We would like to extend our apologies for not getting back to you sooner. Caves House is now under new Management and we have a fresh new outlook and energy. We wish to invite you back for a fresh experience.

We’re very sorry for your experience here at Caves House. We do pride ourselves on our relaxed family atmosphere and great service. We make no room for any lapse in customer service and we will be following up this matter. We are reviewing our customer service training and talking with all staff members involved.
Being a heritage listed building, we are limited with what we can make work for the rooms, however, we strive to offer our guests the best possible experience regardless.

We would very much like a chance to make amends, please contact us directly at reception@ychh.com.au if you would like to discuss the matter further.

Kindest Regards,

Kirstie Pallier
Hotel Management
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216 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
Perth, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 September 2013

We stayed for a wedding in room 8 and absolutely loved it. The bathroom was huge, the lounge room was perfect with it's gas wood fire and the bed was large and comfortable. All of the staff that we encountered were friendly and were more than happy to accommodate any of our requests. We thoroughly enjoyed our 3 day stay and would not hesitate to stay there again.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Renae A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YCHH, Guest Relations Manager at Caves House Hotel Yallingup, responded to this review, 24 September 2014
Hello,

Thank you for sharing your kind words with us and we are glad you enjoyed your wedding stay in the Injidup Suite.

Fantastic to hear you would be happy to stay again and we hope to welcome you to Caves House Hotel, Yallingup again soon.

Kindest Regards,

Kirstie Pallier
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
121 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 14 September 2013

a friend and i stayed here for one night.. decided to upgrade to the Injidup Suite.. apparently the primo room.. two things lacking were the fact no bottled water was on offer and the private balcony lacked total privacy due to a short stripped curtain divider,. the receptionist was perfect and the bar staff were also brilliant..

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leelee009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YCHH, Guest Relations Manager at Caves House Hotel Yallingup, responded to this review, 17 October 2014
Hello Lee,

Thank you for your valuable feedback and kind words. We would like to apologize for not getting back to you soon. We are under new management and will be striving to provide a fresh new outlook and energy.

We value your suggestion and will certainly take them on board in order to improve our services to all customers.

Please contact us directly at reception@ychh.com.au if you would like to discuss the matter further.

Kindest Regards,

Kirstie Pallier
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albany Western Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 September 2013

My friend and I enjoyed a three day break at Caves House recently. We were welcomed warmly, Skye, at reception was very helpful in finding details of the two particular places we wanted to visit.
Our room opened to a verandah with views over the gardens with the sea in the distance. An ensuite with spa looked very inviting.
We ate at Caves House for the first night. Roast beef and Yorkshire pudding with roast vegies. Delicious!!! We ate there the next night and the meal was equally good. A complimentary continental breakfast was offered each day. The locally baked bread was delicious.
The stay three nights pay for two special made the stay even better!
Thanks to Skye and her staff for helping us feel so welcome and relaxed.
cafecaperswa albany

Room Tip: Ask for a room overlooking the garden which is quieter on a weekend.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kath D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YCHH, Guest Relations Manager at Caves House Hotel Yallingup, responded to this review, 24 September 2014
Hello Kath,

Thank you so much for your lovely words and review.

Caves House Hotel, Yallingup prides itself on being able to offer warm and welcoming service to make your stay even more relaxing.

We look forward to welcoming your stay at Caves House Hotel, Yallingup again soon.

Kindest Regards,

Kirstie Pallier
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rockingham, Western Australia, Australia
1 review
Reviewed 6 August 2013

We had our Wedding here and it was amazing, the staff made us feel so welcome and relaxed, they would do anything to accommodate us. All our guests have been commenting on how amazing the food was and how much food there was. I would highly recommend having your wedding / function here. Our room was amazing with the views and the spa and the grounds were a photographers delight.
I cant wait to come back here again to stay.

Thank you so much for making our wedding day the most special day we have had.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jodie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YCHH, Guest Relations Manager at Caves House Hotel Yallingup, responded to this review, 24 September 2014
Hello Jodie,

Thank you for an excellent review of Caves House Hotel, Yallingup.

We are honored to be a part of a very special day for so many people, and we're very happy to hear you and your guests made the most of it.

We hope to to see your revisit your special wedding venue in the near future.

Kindest Regards,

Kirstie Pallier
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Caves House Hotel Yallingup

Property: Caves House Hotel Yallingup
Address: 18 Yallingup Beach Rd, Yallingup, Western Australia 6282, Australia (Formerly Caves House Hotel)
Region: Australia > Western Australia > Margaret River Region > Yallingup
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites
Hotel Style:
Ranked #7 of 13 Speciality Lodging in Yallingup
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Caves House Hotel Yallingup 4*
Number of rooms: 10
Official Description (provided by the hotel):
Caves House Hotel is a heritage listed iconic pub known for its vibrant atmosphere. The hotel rooms are beautifully refurbished with some overlooking the extensive 4.5 Hectare gardens or ocean glimpses. ... more   less 
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Also Known As:
Caves House Hotel Yallingup Margaret River Region, Australia

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