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“Unwelcoming and unpleasant stay” 1 of 5 bubbles
Review of Marina Park Apartments

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Marina Park Apartments
Certificate of Excellence
Whitianga, New Zealand
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Unwelcoming and unpleasant stay”
1 of 5 bubbles Reviewed 28 July 2014

While the room and facilities were up to a high standard, the staff, particularly the manager (who was a male and I am a young female), were extremely rude and unkind towards myself and my peers. I would say unless you are a 60 year old couple on a quiet visit to Whitianga to visit the grand children then you will be treated rather unjustly. Definitely won't be coming to stay again, and I'll be letting everyone I know not to either. I was threatened by the manager to be evicted without a refund of my $210 with practically no justification, whatsoever. It was down to a rule that I had not, at any point, been made aware of and if we had of been in our thirties this rule would have been brushed under the carpet, I'm sure. I believe this was a very obvious display of age discrimination. We were a quiet and respectful group of people just in need of a comfortable place to stay for one night and have come out of the experience highly disappointed.

  • Stayed June 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank LiaHockly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marina-apts-mngt, Manager at Marina Park Apartments, responded to this review, 8 August 2014
This booking was made on line by a young person for a school group of four students attending the local High School Ball. Management expressed some concern regarding the booking as there have been incidents reported by other local accommodations regarding unruly and destructive behaviour of such groups. However, it was decided that this group would be given the benefit of the doubt, as we believe that not all young people should be tarred by the behaviour of the few.
Sadly, this group let us down.
When booking on-line, any person making a booking agrees to the terms and conditions of that accommodation. One of the conditions that apply to this, and to most complexes, is that no additional visitors are permitted on the premises after 10.00pm. The group was expressly informed by two reception staff members upon check-in that the booking was strictly for the four guests who checked in and that no visitors were allowed after 10.00pm. In other words, there would be no After-Ball gathering in the apartment.
When the nightly security check was done at 11.30pm, there appeared to be approximately ten persons, perhaps more, in the apartment. The duty manager immediately, and quite rightly, directed the reviewing guest to ask her visitors to leave the premises forthwith.
When the group checked out the following morning, it was noted that six, not four, persons left the apartment; another breach of protocol which, by rights, should have been an additional charge on the parental credit card supplied for security. Management exercised their discretion and chose to overlook this deliberate breach.
We have policies in place to ensure the enjoyment, comfort and safety of all our guests.
The reviewer showed a flagrant disregard for these policies and appears unwilling to accept that this had consequences.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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149 reviews from our community

Traveller rating
    63
    62
    15
    4
    5
See reviews for
39
66
1
5
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Darwin, Australia
Level Contributor
187 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed 16 July 2014

Spent the last two nights here and must say very comfortable, the view overlooking the Marina was awesome and the rooms were clean, modern and well maintained. We wee able to home cook both nights which was great, supermarkets less than 5 minutes away. We did have an issue with our wifi connection but management were awesome and didn't charge us. So a big thank you there, will definitely recommend to anyone that's heading to Whitianga.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Kezza361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tauranga, New Zealand
Level Contributor
137 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 4 May 2014

Close to town, well equipped kitchen. Clean and neat. Comfy bed and good water pressure in the shower, we weren't there long just an overnight stay but it was very good. Simple but comfortable.Very large spacious apartments. Receptionist was helpful as someone had parked in our spot making it difficult for us to come and go so she arranged us another space.

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank rochellep123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario, Canada
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 30 March 2014

We stayed in a 1-bedroom apartment (#79) on the upper level of the Asure Marina Park Apartments for 4 nights in Nov. 2013. There are two floors of apartments above a ground-level parking area. Some units face the Whitianga waterfront (marina), but most face in other directions – ours looked southwest over a playing field.

The apartment had a large living/dining/kitchen area, large balcony, medium-size bedroom with queen bed, and fairly small bathroom with shower (no tub). A clothes washer and separate dryer were provided in an alcove. The kitchen area was large and fully-equipped with 4-burner stovetop, oven, microwave, large refrigerator, dishwasher, and utensils – quite adequate to cook full meals. The table was small, but adequate for 2 people. The sitting area was spacious, with couch, large chair, coffee table, flat-screen TV, and small hifi – no desk. There was air conditioning in the living/dining/kitchen area but apparently not in the bedroom, where there was a fan. WiFi was available for a charge ($10 for up to 24 hr of usage anytime during our 4-day stay). There was a telephone but no safe in the room. The apartment was not serviced daily, but was spotless when we arrived. Reception closed at 18:00, so it was best to arrive before then.

The Whitianga downtown and waterfront areas were within walking distance to the east. From the waterfront, there is frequent pedestrian-ferry service to the south side of Mercury Bay. (It is a lengthy and roundabout drive to get to the south side by road.) Groceries were available at a supermarket a few blocks inland from the Marina Park apartments

Overall, this was a comfortable place to stay for a few days while touring the Coromandel area, and we had no complaints.

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank J-D_from_Ont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Havant
Level Contributor
47 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 15 March 2014

Arrived here the day before cyclone Luis so had one calm day before the storm. The apartment has a fully fitted kitchen laundry facilities and and a spacious lounge. The reception staff were great with lots of helpful advice and guidance on the weather which was really helpful. The room is very large the bedroom had two beds and the kitchen area had hob cooker, fridge freezer and dishwasher and every piece of equipment you could need. Originally the plan was to stay one night but ended up staying two as the location and quality of accommodation is just what we wanted. Would highly recommend.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GB0207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
69 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed 26 February 2014 via mobile

Great location close to the marina with walking distance to lovely bars and restaurants. Accommodation was very high quality with all mod cons and very spacious. Brilliant views of the nearby rugby and tennis park and waterways made it really memorable. (Apartments on top floor). Pool nice and clean if a tad feeling like in the middle of a car park. Friendly service and would definitely stay again as great base to explore all the surrounding beaches.

Stayed February 2014, travelled as a couple
Helpful?
Thank grahamhunter1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tauranga, New Zealand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 February 2014

We arrived on check in day in the pouring rain and were happily greeted by Paul who showed us to our unit and parking spots (we had two units) the units were lovely and so were the staff - we will be back thanks again. S Campbell/Tito

  • Stayed February 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shona C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Marina Park Apartments

Property: Marina Park Apartments
Address: 84 Albert Street, Whitianga 3510, New Zealand
Phone Number:
Region: New Zealand > North Island > Waikato Region > Coromandel Peninsula > Whitianga
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #5 of 24 Speciality Lodging in Whitianga
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Marina Park Apartments 4.5*
Number of rooms: 60
Official Description (provided by the hotel):
Adjacent to the picturesque Whitianga Marina, and conveniently located just a two minute walk from the local shopping centre, our contemporary designed apartments are perfect for a luxury stay in the Coromandel region. In the town centre you will find an abundance of cafes, restaurants and bars, and boutique stores. It is only a short stroll to the ferry and the marina where you can choose from a number of boat tours. Other outdoor pursuits include tramping, kayaking, diving and sea fishing, or just relaxing on one of the many beautiful beaches nearby. Mercury Bay Golf Course also welcomes visitors. ... more   less 
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Also Known As:
Marina Park Apartments Hotel Whitianga

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