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“Bad attitude and very bad experience”

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Beach Motel & Cabins
Ranked #16 of 18 Hotels in Whitianga
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Bad attitude and very bad experience”
Reviewed 27 February 2014

Stayed in the beach cabin -
Extremely bad attitude from the people running the accommodation
Cold water shower
No reception office on the site, so we had to ask people staying there where to go to check in (and then had to go to a different camping ground to check-in). There weren't even any signs to indicate this!
Noisy (from nearby road)
No air conditioning
Fat back TV
Dirty shower, with hairs in it

But the worst part of this was the bad attitude of the people running the accommodation. They didn't even greet us with a "hello". We were greeted with an abrupt "What do you want?", and then when we told them that we'd booked accommodation they said even more abruptly "Well have you got all your paperwork?" - and the very bad attitude continued.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank T B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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16 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Portuguese first
  • Any
English first
Hastings, New Zealand
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 February 2014

Worst accommodation ever!!!! Situated away down the road and around the corner from the office we stupidly didn't view before we paid up front! Got the key, went down and walked in....there was a blood stain on the duvet, pulled back the sheet and there were three black hairs, checked the shower and the floor was black which we thought could just have been a bad stain.....it wasn't, it was pure filth! Went to talk to the owner, Grant, said I didn't want to stay could we have our money back. He offered us another room which I declined as I had no faith in his level of cleanliness. Then he got nasty and said tough! We wouldn't be getting our money back, called for a young guy to go check the room and said go get key off him, we went down to check other room which young guy was cleaning, whole room stunk of exit mold!!!! At that stage we told him we couldn't stay, gave him one last chance to refund us which he declined then left!!!! Worst experience EVER!!!

  • Stayed February 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
6 Thank larabell67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Whitianga hotels

wellington
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 March 2013

This was the worst value place I have EVER stayed in. The place was filthy - dirt, mould, cobwebs, pools of water in bathroom. The bed was disgusting. The pillowcases and sheets all wrinkled. Looks like they hadnt been changed. The coffee and sugar in containers and were block solid so no use. Tea bags just ones out of a box. Very unhygenic on the bench. Two other couples were there while we were there and they both checked out after one night. We spoke to them and they thought the place was absolutely disgusting. After checking in we never saw the manager. This place is a rip-off. $120 for 2 people. We arrived to check in at the SHED. No-one there, just a note saying phone. We didnt have a phone with credit. So then phoned the number and told to contact Dawn. Who is Dawn? The lady next door.
Service was shocking, accommodation was shocking, isn't even on the beach. Photos on website are just blantant fraudlent.
This has been the worse value place I have stayed. Don't go - unless they really do charge you the appropriate price of about $70.

Room Tip: Don't stay here. You will regret it
See more room tips
  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mumton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton, New Zealand
Level 6 Contributor
98 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 10 January 2013

Room was ok for the price, kitchen adequate no oven but microwave and hot plates which were a bit slow.
Walls a little thin.
Lots of hot water which was a plus.
A heat pump would be a welcome improvement in the future as it was hot and with the windows open the traffic noise was loud.
Helpful in the office which is signposted.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kathymb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waiheke Island, New Zealand
Level 6 Contributor
130 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 264 helpful votes
Reviewed 5 March 2012

Although being called Beach Motel, “located directly across the road from the beach” the property is not beachfront, you can’t even see the beach from the units because there is a row of houses across the road blocking the view.

The motel is located away from the main part of town. The front unit we had was large and clean but no soap or shampoo in the dispensers in the shower. The WiFi did not work and the owner was not interested in resolving the problem. It was ok for one night but it needs some TLC from the owners.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank waiheke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thousand Palms, California
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 February 2012

This place charges you the FULL amount of your stay when you make a booking and has no refunds! My 74 year old father made a reservation over the phone thinking he only had to pay a $20 cancellation fee, but was charged $500 immediately!! He tried to cancel almost four weeks before his stay and was told then he couldn't but could make another reservation for another time which he didn't want. This was for my parents 50th wedding anniversary and they don't have money to throw away, so even after a phone call plea, they still refused to refund his money! Heartless, unethical and immoral! DO NOT STAY HERE!!!

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank NChetko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 September 2011

Photos on the website are not a fair representation of the 'cottage' I stayed in. Smelt so musty & unoxygenated it gave me a headache. Beds & sheets looked like they were 30 years old. Duvet cover was wafer thin (for winter). No soap in bathroom. Gurgling toilet. Heating? It had an elcectric heater the same age as the beds. This place is a backpackers at best. Would not recommend unless you are on a student budget. Needs clean up & cosmetic overall to attract clients. I asked to cancel the accommodation when I arrived but was declined. Was so unimpressed I thought of letting them keep the $95 & still paying another nights accommodation elsewhere.

  • Stayed September 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Rosco1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Beach Motel & Cabins

Property: Beach Motel & Cabins
Address: 108 Buffalo Beach Road, Whitianga 3510, New Zealand
Region: New Zealand > North Island > Waikato Region > Coromandel Peninsula > Whitianga
Amenities:
Children Activities (Kid / Family Friendly) Wheelchair access
Hotel Style:
Ranked #16 of 18 Hotels in Whitianga
Hotel Class:3 star — Beach Motel & Cabins 3*
Number of rooms: 4
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