If you're someone traveling with your family, friends, or partner and looking for a quiet holiday campground to sit back and enjoy nature, then this place is NOT for you.
First of all, the manager or owner or whatever he is named Grant does not reply to email inquiries regarding booking (umm, if you don't want our money as clients then close down your business!); the toilets are not clean and it was wet and nasty. Obviously no one maintains them; the kitchen had no dishwashing liquid and a bunch of items for cooking are unavailable (not even a damn can opener); and most of all no one supervises the campground to ensure the comfort and safety of other campers.
My partner and I rented a $20/night campground vis-a-vis the cabins and were looking forward to a quiet holiday free from the noise of the city. We lead highly stressful lives with our jobs and it was a welcome holiday for us be offline from technology. Lo and behold, there were three tents at the other end of the camp occupied by around six guys and two girls (a mix of local Kiwis and some Brits) who took it upon themselves to blast music from their car until 1AM loud enough to wake up the dead. Goodbye soothing sound of crickets, leaves swaying, and nature, and hello to bad hip hop selections, thrashiness, inebriation, screaming, and super loud conversations until 3AM! Those campers were loud, obnoxious, and VERY DRUNK and we didn't want to create a scene by going up to them. As two women, we feared for our safety especially from drunk guys who are strangers. We also didn't get to sleep (and we weren't alone as my partner heard a male guest saying he was unable to sleep because of the noise). The drive back to the city was 3 hours with some very treacherous and narrow winding roads.
No one monitors the camp and when I spoke to Grant the next day to explain the incident, he wasn't very receptive and hung up on me! I wasn't rude but he sure the hell was! I called again (twice at different times) and it just rang and went to voicemail. I sent him a text message asking regarding a refund (we paid for two nights and only stayed for one because of the drunk and disorderly campers) and never got a reply. GRANT IS RUDE AND HAS NO UNDERSTANDING OF GOOD CUSTOMER SERVICE. WHAT A CRAPPY PLACE TO STAY IN! If I was a tourist and new to New Zealand, I would have left with a very bad impression of the country and wouldn't return.
AVOID WHITIANGA CAMPGROUND. Your money is better spent somewhere else with nicer people and a safer place. The only redeeming factor is a nice old woman named Dawn who lives near the manager's office. If this incident was a one-off then we'll be more understanding if management explained and apologized, but the lack of any good service from management only proves how this place is not worth support from a good clientele.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA and Agoda so you can book your Whitianga Campground reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.