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“Great views, terrible service.”
Review of The Thayer Hotel

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The Thayer Hotel
Ranked #1 of 1 Hotels in West Point
Certificate of Excellence
Westchester, New York
2 reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“Great views, terrible service.”
Reviewed 17 February 2004

The views may be great...but don't go for the food! We were shocked that an extablishment of this stature could have food service that was so bad. Abysmal may be a better word. We're local, and booked a $130/couple reservation at the Hotel Thayer for a Valentine's Day dinner and dance. We arrived on time, and were seated in a busy, nice dining room with perfectly adequate place settings and ambience.After 15 minutes of inattention, we flagged the waiter serving the next table, and asked if he was also our waiter. His answer, "I could be. Yes. " We asked him for water, and ten minutes later he returned with water...and shot off. We flagged him again as he passed by, to ask him to take our order. He did. And left.As he would shoot by our table, it began to be an annoying game to try to flag down the waiter, and from what we could see, many other diners were having the same problems with their waiters.We asked separately for bread, butter, drinks, and finally got up and went for the Maitre d'....who proceeded to chew out our waiter, and for a time, served us himself. He reached a point where he was serving multiple tables, while many waiters dashed about in no explicable direction, except away from patrons.Appetizers were dry and cold, limp salads were swimming in dressing, and entrees were gelatinous and cold (we sent ours back) and flavorless. Our desserts were astonishingly bad.As the evening was pre-paid, we asked for a receipt for our dinners, and received something which appeared to be the hotel's printout of their actual cost for our dinners - far less, of course, then what we paid. I brought the billing error to the Maitre d's attention, explained that we would of course be paying the agreed price, but also told him that in nearly 50 years of dining experiences, our meal at the Hotel Thayer was by far the worst in terms of service that we had ever - ever- experienced, and that only his intervention saved it from being a total disaster. We can discourage readers form being exposed to the deplorable service that we experienced.

79 Thank scooper71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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A TripAdvisor Member
Reviewed 4 October 2003

We have stayed at the Thayer on 2 occasions. Our room was clean and typical on our first stay but it was loud and we heard everything going on in the room next to us. After we complained we received a nice letter of apology and a discount for our next stay. Our second stay was uneventful and the room was fine.

Sadly we have learned that due to the limited competition in the area or maybe the hotels just don't care, the area hotels including the Thayer charge disportortionatly high room rates and on any Military Academy event weekend price gouging is rampant. The Thayer has a pattern of outragous overbooking including taking large upfront deposits then cancelling the reservations at the last minute, leaving no time to find reasonably close alternate accomadations. They do not appear to base the cancellations on how early the reservation was made, cancelling reservations made 4 years in advance the same as 6 months.


71 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 13 August 2003

Stayed at the Thayer hotel in March 2003. It was cold a snowing but the Hotel was warm and comfortable in a turn of the Century way. Generally the food was good and reasonably priced but breakfast was a bit of a disappointment as most things on the buffet were cold or looked as if they had been out for a long time at 8:45am. Room was adequate in a military sort of way but the view from the room across the Hudson river made up for it.

12 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Thayer Hotel

Property: The Thayer Hotel
Address: 674 Thayer Rd, West Point, NY 10996-1906
Phone Number:
Region: United States > New York > West Point
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in West Point
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Thayer Hotel 3.5*
Number of rooms: 151
Official Description (provided by the hotel):
As one of the most unique addresses in the world, The Historic Thayer Hotel at West Point has been a celebrated part of American history since 1926. The Thayer Hotel at West Point consists of 151 luxurious guest rooms with 23 recently renovated executive suites and 10 elegant venues for meetings, weddings and special events. The Thayer Hotel offers a perfect home base for amazing group itineraries in the historic Hudson River Valley with a plethora of nearby attractions, cultural institutions, historical landmarks and award-winning dining options at MacArthur's Riverview Restaurant, General Patton's Tavern, and Zulu Time Rooftop Bar and Lounge. ... more   less 
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Also Known As:
Thayer Hotel West Point

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