The views may be great...but don't go for the food! We were shocked that an extablishment of this stature could have food service that was so bad. Abysmal may be a better word. We're local, and booked a $130/couple reservation at the Hotel Thayer for a Valentine's Day dinner and dance. We arrived on time, and were seated in a busy, nice dining room with perfectly adequate place settings and ambience.After 15 minutes of inattention, we flagged the waiter serving the next table, and asked if he was also our waiter. His answer, "I could be. Yes. " We asked him for water, and ten minutes later he returned with water...and shot off. We flagged him again as he passed by, to ask him to take our order. He did. And left.As he would shoot by our table, it began to be an annoying game to try to flag down the waiter, and from what we could see, many other diners were having the same problems with their waiters.We asked separately for bread, butter, drinks, and finally got up and went for the Maitre d'....who proceeded to chew out our waiter, and for a time, served us himself. He reached a point where he was serving multiple tables, while many waiters dashed about in no explicable direction, except away from patrons.Appetizers were dry and cold, limp salads were swimming in dressing, and entrees were gelatinous and cold (we sent ours back) and flavorless. Our desserts were astonishingly bad.As the evening was pre-paid, we asked for a receipt for our dinners, and received something which appeared to be the hotel's printout of their actual cost for our dinners - far less, of course, then what we paid. I brought the billing error to the Maitre d's attention, explained that we would of course be paying the agreed price, but also told him that in nearly 50 years of dining experiences, our meal at the Hotel Thayer was by far the worst in terms of service that we had ever - ever- experienced, and that only his intervention saved it from being a total disaster. We can discourage readers form being exposed to the deplorable service that we experienced.
- Official Description (provided by the hotel):
- As one of the most unique addresses in the world, The Historic Thayer Hotel at West Point has been a celebrated part of American history since 1926. The Thayer Hotel at West Point consists of 151 luxurious guest rooms with 23 recently renovated executive suites and 10 elegant venues for meetings, weddings and special events. The Thayer Hotel offers a perfect home base for amazing group itineraries in the historic Hudson River Valley with a plethora of nearby attractions, cultural institutions, historical landmarks and award-winning dining options at MacArthur's Riverview Restaurant, General Patton's Tavern, and Zulu Time Rooftop Bar and Lounge. ... more less
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- Also Known As:
- Thayer Hotel West Point