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“Historic and convenient”
Review of The Thayer Hotel

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The Thayer Hotel
Ranked #1 of 1 Hotels in West Point
Certificate of Excellence
Reviewed 26 September 2010

The Thayer Hotel is a Member oF "Historic Hotels of America". People need to consider this before reviewing things such as room size and amenities. Remember, they can't change things too much. There are restrictions that these establishments have to abide to.

Our room was comfortable and the size was adequate. We were located on the 4th floor overlooking the river and had a King bed. The room right next door was substantially smaller and had a queen. The linens were very nice and the bathroom was very clean. The coffee machine was in the bathroom -which I thought to be a poor choice--so I moved it. The hotel is on the campus of West Point Military Academy--and deffinitely has a military feel when inside. But that's why you come to West Point-right? There is no live entertainment-but there is a nice lounge w/comfy chairs and a gas fireplace for an evening coctail. The river view is just beautiful and serene.

We ate dinner in the main restaurant and enjoyed the seafood buffet-it was reasonably priced-and included jumbo shrimp cocktail, scallops, snow crab legs(byo-nut cracker-now you know) sushi and a few fish dishes. The desserts were also very good. The breakfast buffet was standard---very good coffee.

If you leave the campus- make sure to bring your ID w/ you-as you must show ID when entering again. The 1 hr bus tour of West Point was worth the $12-for a backround history of the area. Bring cash-they do not accept credit cards for the tours--they do however take-"gulp"-travelers checks--who knew they even still exhisted. The military museum is free of charge and was really more interesting than I thought it would be.

If you are in the area to experience West Point-then I would reccomend The Thayer-to get the Military feel. Some things are a little dated--the windows and doorways did remind me of my elemantary school days in the early 70's-a little updating there would make a nice difference.

  • Stayed: September 2010, travelled as a couple
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3  Thank tamarara65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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926 - 932 of 990 reviews

Reviewed 2 September 2010

Don't let the 4 or 5 star ratings fool you. Prepaid almost a thousand dollars for 3 nights for son's USMA "A" day. Could tell during check-in that staff was definitely not trained in how to deal with guess. Originally, reserved and requested a room with 2 full-size bed's. Got a room with 1 king-size. kids were tired, so didn't really bother with that. When we got into room, tried to turn lights on, but bulbs seem to be burnt. I called front desk and was told someone will bring new bulbs. This NEVER happened. Got kids ready for bed and pulled covers to a smell under the covers. There was some sort of funky smell coming from the mattress and not the sheets. Call front desk again and was told there
was no staff that could help us at the time. NEVER got bulbs and no one ever came to check on smell in the bed. This story only gets better. We leave early to watch "A" day
parade and stay out with son all day. When we return to room. The keys don't work. I go to the front desk and get new keys. After about 30 minutes with kids waiting in the hall way. I open the door and find someone belongings in my room. By this time I am steaming. I return to the front desk and ask them what is going on. No one has an answer. I ask for manager, she has NASTY attitude about what is going on. She claims that I had already checked out . I had asked for the time the room was approximately checked out. You would think that she being the MANAGER would have a solution, but that was definitely not he case. I demanded another room because, lets not forget they
forced to to prepay for 3 nights and I had only spent 1 night in the stinky room. It took her about 45 minutes to find another room, by this time my son had to report back in. The person claiming to be the manager made up a retarded excuse that the housekeeper that cleaned my room told her that she thought we had checked out. Now someone please tell me how does a housekeeper run the front desk. Manger never offered any kind of explanation but to only say that it was there hotel policy to have housekeeping let them know who was checking out. I have no idea what she was trying to say. I called a few days later and ask to speak to someone in charge that can explain to me what had happen and where my younger kids sweatshirts were. It's 2 weeks later and no one has returned my call. I had also booked and paid for room during Plebe weekend in March.
If I had found this site earlier, I definitely would not have wanted to stay at the here. I would probably have gotten better service at econolodge a few miles away from WP.
They know they are the only game in town, but they should pretend to give you some service for the big price you are paying. Definitely not worth the money. I heard that the Holiday Inn express is much cheaper and better.

  • Stayed: August 2010, travelled with family
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69  Thank nyc115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2010

A historic hotel situated on a ridge overlooking the Hudson River and the only place worth staying at when visiting West Point. Beautiful views from our room, as well as from the restaurants. The room was spacious, modern without losing its traditional feel, with a couch and table, perfect for relaxing with a drink. Food was delicious and well priced, even for New York. Visitors must go through West Point security, but once you're in, you're free to explore the entire post by car or foot. Bellmen in golf carts bring your luggage - and you - up from the parking lot at the bottom of the ridge - perfect!

  • Stayed: August 2010, travelled as a couple
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Thank laurussell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2010

I've stayed at this hotel one weekend every other year (for a football game) for 14 years. While the location is great for a West Point football game, the value is not. The price has varied over the years from $125-$250 for a pretty small room with a King for 2 adults. Parking is not near (though free), the dining is nice, but very expensive, but the staff has been consistently very friendly. This hotel would be a 5 star if the price were 1/2 what it is.

  • Stayed: November 2009
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18  Thank whizf16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2010

Fine place to stay as long as you don't mind your car being towed from their lot while you sleep. Staff acted like I was the only one, and then I later found out that I was one of about 20. Staff just gave out a phone number, nothing else. Want to talk to the General Manager? Left several messages with staff and on the phone...none were returned. Service??? What a joke.
Lovely views from the rooms? Well, maybe if the windows weren't so old that they have permanent moisture trapped in them.
Luxurious? Only if you compare it to a cheap hotel in New York City (although the Thayer is anything but cheap).
This hotel is in seriouse need of new management.

  • Stayed: May 2010, travelled as a couple
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64  Thank Happyhiways
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2010

Georgous views of the Hudson, impressive massive lobby. Older but comfortable rooms in a little need of an update. Train easily heard from the river-side rooms nightly but very nostalgic if they don't wake you. A huge monopoly against families of West Point cadets. For special events the price doubles and triples. Graduation must be reserved four years in advance and is nonrefundable and nontransferable. That said, it's the only gig going and nothing else compares for 30 miles.

Stayed: November 2009, travelled with family
53  Thank travel_is_the_best58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2010

The Thayer Hotel is very impressive as you arrive with the United States Military Academy adjacent and the Hudson River behind it. All this being said, the hotel desperately needs new management and updating! The room we had, $300 per night, belonged in a two star hotel for about $65 per night. It came with one bed, not enough towels, no safe, no refrigerator, no microwave, or any other amenities you would expect for that price. The front desk staff is undertrained, and not knowledgible about the most basic questions. I could not find a concierge to help with local info, nor could I find anyone in the hotel to help you with anything once you leave the front desk area; which is manned by only two young people that tried, but just didn't know their jobs very well. The restaurant is way over priced and the menu is very limited. Great view of the Hudson if you eat outside and don't mind sweeping the bugs off your table or out of your water glass. The wait staff seemed impatient and not very friendly. You will be better off going into the small town down the hill and eating well for around $40 - $50. The Sunday brunch was delicious but so understaffed that it takes forever to be seated. For the four of us, we paid $130 + tip. Again the food was good, but not truly worth about $32 per plate. Overall, this hotel has great promise and could be a terrific experience, but they have a monopoly on their location and it has made them lazy in terms of customer service. If you stay, just know that they charge rediculously high prices for events at USMA. They charge a $2000 deposit for a graduation weekend...and this in non-refundable and for only one room! So, for all those that will stay at the Thayer, the pretty wrapping is better than what you will get inside this box. Good luck or stay elsewhere, we are.

  • Stayed: June 2010, travelled with family
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18  Thank Gargoyle44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Thayer Hotel

Address: 674 Thayer Rd, West Point, NY 10996-1906
Phone Number:
Region: United States > New York > West Point
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in West Point
Price Range: £118 - £250 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Thayer Hotel 3.5*
Number of rooms: 151
Official Description (provided by the hotel):
As one of the most unique addresses in the world, The Historic Thayer Hotel at West Point has been a celebrated part of American history since 1926. The Thayer Hotel at West Point consists of 151 luxurious guest rooms with 23 recently renovated executive suites and 10 elegant venues for meetings, weddings and special events. The Thayer Hotel offers a perfect home base for amazing group itineraries in the historic Hudson River Valley with a plethora of nearby attractions, cultural institutions, historical landmarks and award-winning dining options at MacArthur's Riverview Restaurant, General Patton's Tavern, and Zulu Time Rooftop Bar and Lounge. ... more   less 
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Also Known As:
Thayer Hotel West Point

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