The customer service is very good at this hotel, almost everyone was extremely nice from the front desks to the bellhop and to house keeping. I needed last minute accommodations and Viana was the only hotel that was available for the whole weekend in the area. The Superior King room, while not very modern, was clean and spacious, and the bathroom was a decent size (there's a nice big shower with sliding glass doors). I loved that there's a coffee machine, microwave and empty fridge in the room. I just wish there had been a few refreshments in the fridge. I could fit my 15" laptop in the safe. I used the Keurig every morning. There was always a fresh bottle of water next to it to pour into it. Oh, and the free wi-fi was awesome! I had no connection problems whatsoever. The bed was very comfy. I actually used the desk, which I never do because the desk chair was so comfortable. I really loved that chair. I like that this is a 'green' hotel. Even the little things such as having a waste bin that's split for recycling impressed me. The only negative was that housekeeping didn't replenish my tissues which I called down for, but that's a very minute problem. I love sleeping in a cold room. I couldn't change the a/c setting to blast it higher because it's set on low (I thought it would ruin my night), but I actually had to raise the temperature because it got too cold. I unfortunately wasn't able to use the gym, spa or pool.
Marco Polo, the small restaurant on site, was just okay. It took longer than it should have for someone to acknowledge me to be seated. There were a couple of flies buzzing around me. The food wasn't as good as I had read about, it was meh. The dessert didn't taste fresh. My water wasn't refilled until I was done with my meal. The menu didn't appeal to me at all, there were a lot of fried/breaded items. Some of the waitstaff spoke to me without a smile, at times I felt like I was being ignored.
More like 4.5 stars. The deduction is for the restaurant.
- Official Description (provided by the hotel):
- Welcome to Viana Hotel & Spa! We are a member of the exclusive Small Luxury Hotels of the World and a LEED certified green hotel that has made a commitment to sustainability. Viana Hotel & Spa offers stylish and modern accommodations with luxurious amenities in every room. Our vibrant and colorful decor transmits the feeling of a tropical retreat in the heart of Long Island. Our layout has been carefully thought out to include feng shui, increased harmony, and an enhanced sense of vitality and joy. We are one of the area's only luxury boutique hotels that is energy efficient, green built, and feng shui based. We offer and unique and engaging alternative to small luxury hotels in the areas of Nassau County, Manhattan, and Suffolk County. We have many on-site amenities that are sure to provide the right balance of relaxation and enjoyment for your vacation. Our guests enjoy an atmosphere of peace and calm that is complimented by the zen-like design of each guest room. Special features of our hotel and spa include a rejuvenating spa, a full service beauty and nail salon, a state of the art fitness center and indoor lap pool, and a renowned casual restaurant with Italian/Asian fusion cuisine. Come enjoy our fresh approach to hospitality that ensure our guests' comfort is always attended to in style. We greatly anticipate your visit! Viana Hotel & Spa is a BW Premier Collection member and offers BW rewards points good towards free room stays. BW Rewards(R) members can earn points from a great selection of preferred partners, like Apple, or United Airlines amongst dozens of others. ... more less
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- Also Known As:
- Viana Hotel Westbury
- Viana Hotel & Spa, BW Premier Collection Westbury, New York