Hurricane Sandy challenged us a well, and despite being only inconvenienced (no power) we were very lucky to find this gem of a hotel not too far from where we live. We stayed there for five nights, third floor PH30 (penthouse floor).
First let me say how diligent the housekeeping staff was. Rooms were done promptly, every day before noon. All toiletries and drinks replenished whether we used it or not. Plenty of towels and even lovely flower petals in the bathroom!
The hotel is beautifully decorated and the rooms a meticulously appointed. There’s a bar on the upper level as well as a restaurant and a game room for the kids equipped with pool table, Xbox with games, board games and books.
Spa - My daughter used the Spa’s services and was very pleased with the treatments, prices are average compared to other spas and the staff again was exceptional.
Marco Polo restaurant - The only restaurant on premises but what service! They were inundated with families trying to overcome the hurricane's aftermath and never did we see any staff member lose their temper or neglect their duties. If service was slow, it was due to the sheer number of people waiting to be seated and served. The place is small but they always accommodated everyone and the food was extremely delicious. Room service never took more than 20 minutes to arrive and they were even kind enough to serve us very late at night during the snow storm when no deliveries were available from the Pizzeria or Chinese take out.
Front desk staff – I really do not have enough words to thank them. Mike, Chris and Kim consistently tried to assist all guests attempting to extend their stay due to lack of power at their homes and all that while two weddings were supposed to take place at the hotel. Our kids (a gang of around 12 boys and girls from Roslyn, Wheatley and Syosset) were roaming the hotel and the staff not only allowed them to occupy certain areas of the hotel without chastising them, they made sure the game room was cleaned three times a day and the Xbox games were always available. We’re truly in awe of their professionalism and kindness.
- Official Description (provided by the hotel):
- Welcome to Viana Hotel & Spa! We are a member of the exclusive Small Luxury Hotels of the World and a LEED certified green hotel that has made a commitment to sustainability. Viana Hotel & Spa offers stylish and modern accommodations with luxurious amenities in every room. Our vibrant and colorful decor transmits the feeling of a tropical retreat in the heart of Long Island. Our layout has been carefully thought out to include feng shui, increased harmony, and an enhanced sense of vitality and joy. We are one of the area's only luxury boutique hotels that is energy efficient, green built, and feng shui based. We offer and unique and engaging alternative to small luxury hotels in the areas of Nassau County, Manhattan, and Suffolk County. We have many on-site amenities that are sure to provide the right balance of relaxation and enjoyment for your vacation. Our guests enjoy an atmosphere of peace and calm that is complimented by the zen-like design of each guest room. Special features of our hotel and spa include a rejuvenating spa, a full service beauty and nail salon, a state of the art fitness center and indoor lap pool, and a renowned casual restaurant with Italian/Asian fusion cuisine. Come enjoy our fresh approach to hospitality that ensure our guests' comfort is always attended to in style. We greatly anticipate your visit! Viana Hotel & Spa is a BW Premier Collection member and offers BW rewards points good towards free room stays. BW Rewards(R) members can earn points from a great selection of preferred partners, like Apple, or United Airlines amongst dozens of others. ... more less
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- Also Known As:
- Viana Hotel Westbury
- Viana Hotel & Spa, BW Premier Collection Westbury, New York