Me and my wife stayed at the Viana for a wedding in mid-December. The property, rooms and bar are all very nice. The staff while also very nice seem to be clueless. I checked into my room around 2PM, I put my bags down turned on the TV and shortly thereafter, I hear a key in my door and someone opens it. It was three other guests at the hotel. Despite checking in less than an hour earlier the front desk also gave them the room they assigned to me. After I shared a quick hello with the strangers that were in my room, they went back down to the front desk. I then received a call shortly after from the front desk, they seem baffled as to why I was in the room they had just given me. After a short conversation, the issue was worked out and the other guests were given a different room. Later on I left my room to visit some other people in the hotel, when I came back, my key no longer worked... I went down to the front desk and after a few more minutes of confusion I was given a new key...
As I stated earlier, the hotel itself is very nice, rooms top notch. They just could use an updated front desk computer system.
- Official Description (provided by the hotel):
- Welcome to Viana Hotel & Spa! We are a member of the exclusive Small Luxury Hotels of the World and a LEED certified green hotel that has made a commitment to sustainability. Viana Hotel & Spa offers stylish and modern accommodations with luxurious amenities in every room. Our vibrant and colorful decor transmits the feeling of a tropical retreat in the heart of Long Island. Our layout has been carefully thought out to include feng shui, increased harmony, and an enhanced sense of vitality and joy. We are one of the area's only luxury boutique hotels that is energy efficient, green built, and feng shui based. We offer and unique and engaging alternative to small luxury hotels in the areas of Nassau County, Manhattan, and Suffolk County. We have many on-site amenities that are sure to provide the right balance of relaxation and enjoyment for your vacation. Our guests enjoy an atmosphere of peace and calm that is complimented by the zen-like design of each guest room. Special features of our hotel and spa include a rejuvenating spa, a full service beauty and nail salon, a state of the art fitness center and indoor lap pool, and a renowned casual restaurant with Italian/Asian fusion cuisine. Come enjoy our fresh approach to hospitality that ensure our guests' comfort is always attended to in style. We greatly anticipate your visit! Viana Hotel & Spa is a BW Premier Collection member and offers BW rewards points good towards free room stays. BW Rewards(R) members can earn points from a great selection of preferred partners, like Apple, or United Airlines amongst dozens of others. ... more less
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- Also Known As:
- Viana Hotel Westbury
- Viana Hotel & Spa, BW Premier Collection Westbury, New York