The inn is pleasant and charming, and the innkeepers friendly, as most of the reviews have noted-but our experience was terrible nonetheless. We stayed here recently and there was a power outage. This was not the innkeepers fault of course and I'm not blaming them, but their reaction to the situation was beyond bad.
From the sweltering heat and darkness of our room I had to search the inn for someone-anyone-to get help. The innkeeper, when I found one, said that it was "no big deal" and grudgingly told me that there was a flashlight in the dresser drawer. She said that she couldn't call anyone and had no information at all. That was it-that was the extent of the help we got.
We drove around the small town and got reassurance, information, free water etc. from other businesses who were extremely helpful -all of the things, in short, that we expected from our innkeepers and did not get. We had to drive 12 miles to the next nearest town to get food despite the fact that our inn had a full kitchen, presumably running on gas. The hosts did not offer us a scrap of food cold or hot or a bottle of water.
The outage began in the late afternoon and we talked to the hosts about driving home since my husband has a medical condition and his medicine requires refrigeration. The innkeepers flat-out refused to refund us for the coming night even though there was no power. We stayed in the 100 degree + room, suffering, until power was restored early the next morning.
In short, we were on our own and paying in full. I don't think that these people are bad people, but they are the worst kind of hobbyist/amateur innkeepers. They don't have the temperament to run a hotel because they do not understand the most basic principle of hosting- that your guests who are far from home are your responsibility. Even one word of kindness or concern from these people would have made a difference in this review. Unfortunately, we got nothing.
- Official Description (provided by the hotel):
- A 12 room Victorian Inn overlooking Lake Champlain in the Adirondack Park. Each room has a private bath and is richly decorated. Breakfast restaurant on site. ... more less
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