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“Would definately stay again”

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HYATT house White Plains
Ranked #4 of 7 Hotels in White Plains
Certificate of Excellence
Reviewed 18 June 2014

This is a hidden gem. We were visiting our son who has lived in White Plains and Rye for Twelve years. He'd not heard of the hotel before. We were all pleasantly surprised. If you don't want to pay the luxury prices, this is the place to stay. It was spotless on the day of check in. And each day after housekeeping left it was the same. Kudos to them. Our room had full size appliances, two flat screen tv's (one with HD). Wifi, paper, parking, breakfast and a evening wine and small plate food is included. They have an outdoor pool, laundry room, and exercise facility. The management seems to want to keep the property up to date and sustain their business for the long term. We even noticed the sensors that know when no one is in the room to cut back on ac/heat. Keep doing what you are doing!

  • Stayed: June 2014, travelled with family
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1  Thank swwaddell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony D, General Manager at HYATT house White Plains, responded to this reviewResponded 20 June 2014

Good afternoon. Thank you for sharing your thoughts and experience with us. We appreciate it and look forward to having you back in the near future.

Enjoy your summer.

Anthony

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401 - 407 of 586 reviews

Reviewed 8 June 2014 via mobile

Recently stayed in a two bedroom suite. The facility is very clean but there were mechanical issues in the room ...some corrected, some not. One would expect issues that had to be obvious to housestaff would be brought to management's attention. Sounds transmitted thru walls from stairs and adjacent rooms disturbed this travelers rest.Desk staff helpful. Breakfast limited . Is this facility on track for upgrade?

Stayed: June 2014, travelled as a couple
1  Thank franksatthelake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony D, General Manager at HYATT house White Plains, responded to this reviewResponded 9 June 2014

Dear valued guest:

Thank you for taking the time out of your schedule to complete our Guest Survey. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. If you have the chance to contact me directly I would like the opportunity to discuss your stay. It is our hope that you will give us another opportunity to serve you.

Again, I apologize for the inconveniences during your stay and hope to see you during your next visit.

Sincerely,

Anthony

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Reviewed 2 June 2014

We stayed at this hotel while visiting New York City. 30 Minutes into New York Grand Central. Parking was only $8.00 for 13 hours - pretty cheap. The hotel was wonderful, the breakfast was adequate. We used the pool and hot tub and ate at local restaurants. I would definitely stay here again while visiting New York.

  • Stayed: May 2014, travelled with family
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2  Thank spambooks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony D, General Manager at HYATT house White Plains, responded to this reviewResponded 3 June 2014

We wanted to thank you for your feedback and staying with us. We truly appreciate it. We recently made some changes to our breakfast which hopefully will enhance things even more.

We look forward to having you back in the near future.

Once again, thank you.

Anthony

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Reviewed 28 May 2014

This is a first-rate hotel by most measures. It's not what you'd call luxury, but believe me, I've been at some allegedly five-star hotels that were not as well maintained or as comfortable. Everything works and everything you need is there. Plus it's clean and kept up to date.

Some might complain about the bathroom setup since it's not totally physically separated from the bedroom; it's not a "his and hers" sink setup etc., doesn't have marble walls, for example, which is what keeps the hotel from being 5-star. This is not a resort and does not bathe you in luxurious trappings, but insofar as hotel being a place to reside while away from home, there's nothing lacking.

  • Stayed: May 2014, travelled as a couple
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2  Thank Arthur B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony D, General Manager at HYATT house White Plains, responded to this reviewResponded 3 June 2014

We wanted to thank you for sharing your experience and staying with us. We appreciate it and look forward to having you back in the near future.

Once again, thank you.

Anthony

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Reviewed 28 May 2014

We chose the hotel based on its proximity to the White Plains Metro so we could attend a graduation at Yankee Stadium. The room was clean and accomodated my husband and two daughters comfortably, but we could have used extra blankets and pillows. The fourth floor was noisy, directly underneath of (our guess) rooftop air conditioning units which ran all night long. I phoned the front desk around 3 AM asking if they could do anything about it and was told it would have to wait until morning. The breakfast buffet was fresh and filling...all in all, the air conditioning unit was the only negative, and it was a good value. The hotel offered a free shuttle to the metro stop, and the driver skillfully got us to our train on time.

Room Tip: Ask for a lower floor in the summer months. The air conditioning unit on the roof humms all night lo...
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  • Stayed: May 2014, travelled with family
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1  Thank DHL4457
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony D, General Manager at HYATT house White Plains, responded to this reviewResponded 3 June 2014

Dear valued guest:

Thank you for taking the time out of your schedule to share your experience. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. In addition, please know that your comments and will be addressed.

Once again, thank you for staying with us. We look forward to having you back in the near future.

Anthony

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Reviewed 19 May 2014

I spent just an overnight at this hotel and was pleasantly surprised. The room was HUGE, very clean, and they had plenty of amenities I did not get to take advantage of. In the evening, they had a lovely dinner-like spread (including free wine!) as well as a great breakfast buffet in the morning.

  • Stayed: May 2014, travelled on business
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Thank betterinblack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony D, General Manager at HYATT house White Plains, responded to this reviewResponded 22 May 2014

Thank you for sharing your experience with us. We appreciate the feedback and look forward to having you back in the near future.

Once again, thank you.

Anthony

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2014

Where do I start first of all I want to thank the wonderful team of hospitable individuals who take their time out to greet me like i'm Vip. If there is anything my client or myself needs they are lending a helping hand. And having access to all the amenities are a plus. I am on a job assignment and I am enjoying every bit that the hotel has to offer. The manager Anthony is a wonderful person to have come into contact with. I really thank and appreciate every staff here. Everyone is so helpful. Oh and the view in which it is located is awesome. Feels like I'm on vacation as well. Keep up the great work!!

Room Tip: Corner rooms have a better poolside view
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  • Stayed: May 2014, travelled on business
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1  Thank Tamco368
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony D, General Manager at HYATT house White Plains, responded to this reviewResponded 22 May 2014

Thank you for sharing your thoughts and experience. We appreciate it and look forward to sharing the information with the entire staff. We take pride in our service and look forward to assisting in any way.

Once again, thank you.

Anthony

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about HYATT house White Plains

Address: 101 Corporate Park Dr, White Plains, NY 10604-3301 (Formerly Summerfield Suites)
Phone Number:
Region: United States > New York > Westchester County > White Plains
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in White Plains
Price Range: £101 - £182 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HYATT house White Plains 3*
Number of rooms: 159
Reservation Options:
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Also Known As:
Hyatt Summerfield Suites - White Plains Hotel White Plains
Summerfield Suites White Plains
Hyatt White Plains
White Plains Summerfield Suites
White Plains Hyatt
HYATT House White Plains Westchester County

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