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“Another exceptional stay”

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The Ritz-Carlton New York, Westchester
Ranked #1 of 7 Hotels in White Plains
Certificate of Excellence
Reviewed 4 January 2014

My family and I spent New Years holiday at this location and as always, we spent a good part of the last day trying to justify extending the stay. In my experience, the Ritz never disappoints. They have the concept of great customer service dialed-in. The staff are exceptional - very inviting and I have yet to hear someone say "no" to a request. When traveling with kids (ours are both under 10), it's refreshing to be somewhere where the entire staff go out of their way to accommodate families and make all in the party feel comfortable and welcome. The Kimpton hotels do this as well, but the bar is definitely set by the Ritz-Carlton. The gym, spa and pool are all great amenities and we all make use of them.

As others have noted, if you have an American Express Plat card, the value add is fantastic if you book through their Fine Resorts and Hotels program.

We were upgraded to a one bedroom suite on the corner overlooking the ball drop, fireworks and stage for New Years (ironically, we were trying to get away from it in NYC, but who's to argue with the view) and we had a fantastic time - watching, taking long baths (great bath / shower, etc.) and lounging in robes.

We're regulars there for a reason. This is a great hotel. If you're with kids, it's a must.

  • Stayed: December 2013, travelled with family
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Thank Orbital1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (577)
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336 - 342 of 577 reviews

Reviewed 25 December 2013

Staff is amazing. They can't do enough for you. Andrew Grossman was wonderful. Rooms was large and well appointed. Bathroom was great. Loved the shower. Parking fee was a little high but just chalk it up to the cost of the room.

  • Stayed: December 2013, travelled as a couple
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Thank Klappums
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2013

After visiting Westchester many times to see family, we finally discovered the Ritz Carlton. If this hotel is in your price range, stay here. Rooms are beautiful and spotlessly clean. Service is outstanding. AMEX Platinum card members can take advantage of a great deal. Of course there are charges for daily valet parking, as at most downtown hotels. The location is within walking distance of downtown shopping and a Starbucks.

Room Tip: There are weddings, bar mitzvahs, etc most weekends---ask for a room away from those areas.
  • Stayed: October 2013, travelled with family
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Thank Patricia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2013

1. Great customer service
2. Amazing room
3. Awesome bathrooms (take a bath...do it)
4. Great location. 10 minute cab ride from airport and close to shopping
5. Breakfast was delicious
6. When can I return??

  • Stayed: November 2013, travelled with family
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1  Thank Dana D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2013

We stayed for a wedding on site and thought the hotel did a great job in all respects. The rooms are really a big step up from a standard Marriott, luxury and super clean. The restaurant and banquet food were both high quality and we had an overall nice time without any problems. Worth a few extra $$$ to stay here if you are in the white plains area.

  • Stayed: November 2013, travelled with friends
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Thank Osbozac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2013 via mobile

Stayed for a few days during Thanksgiving! Fantastic service and property all around. Everyone was first class! Spa and salon good! Reception and service great. If I had to pick one improvement, it would be a better bed. Nothing else to change!!

Stayed: November 2013
Thank NatalieDrew42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2013

Spent the weekend, nice hotel. Great bed, friendly service, large room. Cons, room service food mediocre, shower takes long time to heat up. Pros, shower great once heated up, all requests met with a smile, good pool and fitness center.

Stayed: November 2013, travelled with family
1  Thank Bostontravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton New York, Westchester

Address: 3 Renaissance Square, White Plains, NY 10601-3001
Phone Number:
Region: United States > New York > Westchester County > White Plains
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in White Plains
Price Range: £248 - £430 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton New York, Westchester 5*
Number of rooms: 146
Official Description (provided by the hotel):
Discover The Ritz-Carlton New York, Westchester, the premier hotel in Westchester County, just minutes from Scarsdale, Bronxville and Rye. A mere 20 minutes to Greenwich, CT and only 31 miles to midtown Manhattan, this modern and sophisticated luxury hotel offers business travelers, couples and families a convenient location paired with an unforgettable experience. The hotel features exceptional amenities, beautifully appointed guest rooms and suites, full service Salon and Spa, 24-hour fitness center and a heated indoor rooftop pool with sauna and steam room. Enjoy two on-site dining options in either the Lounge or at BLT Steak to complement your stay. ... more   less 
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Also Known As:
Ritz-Carlton Westchester Hotel White Plains
Ritz Carlton White Plains
Ritz White Plains
White Plains Ritz-Carlton
The Ritz-Carlton New York, Westchester White Plains, Westchester County

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