We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Ideal stay.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Crowne Plaza White Plains Downtown
Ranked #3 of 7 Hotels in White Plains
Certificate of Excellence
Sligo
Level 5 Contributor
86 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Ideal stay.”
Reviewed 21 December 2013

Had a wedding in Chelsea Piers so this was handy to avoid overpriced hotels in Manhattan plus we were flying from La Guardia the next morning. The room was spacious, clean and comfortable. The only negative was some construction work that was fairly loud in the morning but not alot they could do about that. The Crowne Plaza group are generally fairly consistent with good service and where possible we try to use them.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IrishPurple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review, 23 December 2013
Dear IrishPurple:

Thank you very much for the time you took to write a review following your recent visit. We're very pleased that you found your stay ideal.

Outside construction, sirens, loud trucks, dogs barking...these are any hotel's worst enemy! There's no construction ongoing around the hotel that we're aware of, so we regret if there was some during your visit.

Thank you for your business and we certainly hope to welcome you back again soon.

Scott de Savoye ~ General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

776 reviews from our community

Traveller rating
    406
    227
    99
    29
    15
See reviews for
153
77
35
406
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (113)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Level 6 Contributor
205 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 19 December 2013 via mobile

I went to White Plains for business. This was the cheapest hotel option my company could find.
I was surprised by the kindness of Emily, the person in charge of the transportation, who helped me a lot when i needed to get to or from the office.
I was also not expecting to have breakfast included, and it did, and it was a good buffet.
The room was nice, with everything you need.
The only thing to improve was the heating machine, which was very noisy.
I would come back if i visit again White Plains.

Stayed December 2013, travelled on business
Helpful?
Thank Pangelmar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review, 23 December 2013
Dear Pangelmar:

We are grateful for the time taken to write a review and for your feedback. Thank you!

We too are fond of Emily and I know all of us here appreciate that you mentioned her personally.

We hope to welcome you back as our guest again soon.

Scott de Savoye ~ General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, FL
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 December 2013

Staff is friendly and helpful, hotel is clean and as expected from Crown Plaza. Conveniently located near local restaurants and shops. Breakfast buffet is above=average. They do have a shuttle from the Westchester Airport.

Room Tip: Request a high floor due to some limited road noise.
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tampa74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review, 9 December 2013
Dear Tampa74:

We are very appreciative for your time in writing a review following your recent visit...thank you!

Needless to say, we are humbled by your wonderful and concise review, and we know our associates are grateful for your observations that we are friendly and helpful.

We sincerely value your patronage and look forward to welcoming you back as our guest again soon.

Scott de Savoye ~ General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baton Rouge, Louisiana
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 December 2013

I was needlessly concerned after reading some negative reviews. My husband and I stayed for a family event over Thanksgiving weekend and we were pleased with this property. They had a complimentary shuttle to and from the airport that ran every 30 minutes. The room was immaculate with a very comfortable bed and better than average bed linens. It had a in room safe and a small refrigerator. The location was ideal. Directly across the street from a really nice shopping mall. Neimans, Nordstroms etc. Also walking distance to many nice restaurants. The fitness center has new equipment. Small but nice.
The only negatives were poor service in the dining room for breakfast the one morning we ate there. They did have a nice buffet. I also don't like in room air/heat units but this one at least had a thermostat. Overall good stay!

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brenda40024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review, 9 December 2013
Dear brenda 40024:

On behalf of all of us here, we acknowledge and thank you so much for the time taken to write a review.

We are of course delighted you found the Crowne Plaza White Plains to be a great location and that your room was immaculate. I know our Housekeeping team works very hard to ensure nothing but top-notch cleanliness!

We appreciate your comments regarding the concerns about breakfast service...we will certainly be discussion that with our service team.

Thank you for your business and we look forward to having you as our guest again soon.

Scott de Savoye ~ General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level 6 Contributor
164 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 29 November 2013

I have stayed in Crown Plaza before but this has a bonus, it is connected to a great mall. The club is fully equipped and managed very well. It has a wonderful view, it was fall, so the trees were changing colors. The rooms are extremely clean. The hotel is walking distance to a lot of restaurants. Beds are beyond comfortable.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sibelcay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review, 2 December 2013
Dear Sibelcay:

We gratefully acknowledge and thank you for valuable time in writing a review.

Of course we're very pleased you found our property to be a great business hotel with clean rooms and comfortable beds. You should expect no less!

We really appreciate your business and look forward to welcoming you back again soon.

Scott de Savoye ~ General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Needham, Massachusetts
Level 3 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 25 November 2013

I travel a lot for my work and I have NEVER written a negative review... until today. Perhaps it was just a really bad weekend for the property, but the number of negative service interactions was astounding, and really indicated a problem with the way that management expects their staff to interact with patrons.
The recap.... I stayed at the hotel on Friday night in October, 2013, arriving quite late in the evening. The driveway was clogged with cars, taxis honking their horns, and generally frustrated drivers with no one in sight to help figure out how to get folks moving. Once inside, there was one bedraggled desk attendant trying to help a line of 6 guests all trying to check in. Simultaneously, there were several large, and raucous groups leaving social events; only making the parking situation worse. I had called the week before to ask for a roll-away bed for one of our kids, and called again 2 hours before arrival to see if they could just send it up to the room, as we were definitely coming, and would be there soon. Of coursem, that did not happen... When we did check-in, the front desk staff attendant was not pleased with the request for the roll-away and was dismissive of the request. When I persisted that we needed it, she said it will be delivered when they could get to it. As it was already midnight, I said it would be great if they could get it to the room soon, so that the kids could get to bed.
Cutting to the chase.... We were given a room in a strange corner of the building that had the most incredibly narrow hallway, and no space on either side of the beds in the room. I knew there was no way a roll away would fit, so I called down to the lady at the desk, and was summarily dismissed...."we put beds in that room every day, sir." Of course the housekeeper did not arrive until after our 4th call, and 40 minutes after we arrived. He took one look at the room, and said "The bed is not going to fit". I said that is what we had been telling the front desk for the past 40 minutes. After he got into an argument with the front desk, he hands the phone to me and the lady at the desk said, "well what would you like do? I can refund the charge for the roll-away if you would like." Very generous of her.... I said that her suggestion was absurd, that we had reserved the roll-away since we had kids who needed it, and that she should find a room that we could use where the bed would fit. Ultimately she did... It was 15 feet away from the room she had assigned us.
My question for her and the management of the property is, why would they not trust that their guest was not trying to take advantage of them? The amount of time the overworked front desk attendant spent trying to avoid doing the simple thing of providing a room consistent with the reservation was ridiculous, wasting the time of myself, my family, her and her housekeeping staff. I asked the housekeeper whether I could speak to the manager on duty, and he told me that, of course, it was the lone attendant at the front desk.
The property really needs to rethink how it staffs its front desk on busy weekend evenings. This was the most atrocious level of hotel service I have experienced in decades, and that includes stays at pretty suspicious motels in less attractive neighborhoods. The Crowne Plaza should be able to do much better.

Room Tip: Avoid rooms adjacent to the elevators; loud and incredibly tight space.
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank fsr02492
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review, 28 November 2013
Dear fsr02492:

We really appreciate the time you've taken to write a concise and detailed review following your stay with us.

Quite simply, the rollaway bed should have been in your room upon arrival (and obviously in a room where it would fit well). Any of us would have been frustrated too considering it was late at night and you had children in tow.

On behalf of our entire employee group, please accept our apologies for the clear inconvenience caused to you and your family.

We can assure you genuine hospitality is our top priority and certainly we will use your experiences as a training tool to avoid a reoccurrence.

We can only hope you'll reconsider returning to our hotel again in the future..."rest assured".

Scott de Savoye ~ General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania, United States
Level 1 Contributor
3 reviews
Reviewed 19 November 2013

I travel 3-4 days out the week every week for work and this is one of the best hotels yet! Very modern, quiet and extremely clean. I stayed 2 nights here and will be back again. Restaurant in he hotel, Outback across the street and Cheesecake Factory directly around the corner. Parking was safe and can be charged to your room also. As an IHG member I had a pick of a few things also. For all those ppl who did complain I really don't know what they expected other than someone to treat them like the prince of zamunda (coming to America). Front desk staff was friendly and processed everyone quickly with a smile. Maike (not sure if I spelled her name right) was awesome. I say stay and be surprised at how great it is!

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brenda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review, 22 November 2013
Dear Brenda T:

On behalf of all my colleagues here we extend a big THANK YOU for the wonderful review, and for the time you've taken to go on-line.

Naturally we're very pleased your stay was awesome and for sure we will happily acknowledge our Guest Services Representative Maike for the recognition so deserved.

We value your business very much and we look forward to having you back as our guest again soon.

Scott de Savoye ~ General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near White Plains
0.3 mi away
Cambria hotel & suites White Plains - Downtown
2.4 mi away
Renaissance Westchester Hotel
2.0 mi away
HYATT house White Plains
HYATT house White Plains
#4 of 7 in White Plains
544 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
The Ritz-Carlton New York, Westchester
3.8 mi away
Doral Arrowwood
Doral Arrowwood
#1 of 2 in Rye Brook
799 reviews
5.3 mi away
Tarrytown House Estate on the Hudson
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza White Plains Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza White Plains Downtown

Property: Crowne Plaza White Plains Downtown
Address: 66 Hale Ave, White Plains, NY 10601-4504
Phone Number:
Region: United States > New York > Westchester County > White Plains
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 7 Hotels in White Plains
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza White Plains Downtown 3.5*
Number of rooms: 402
Official Description (provided by the hotel):
The Crowne Plaza White Plains Hotel is situated in downtown White Plains, NY, the heart of Westchester County. This White Plains New York hotel is only 30 minutes from Manhattan. Perfect for business and leisure travelers alike, it's accross the street from world class shopping at The Westchester Mall with Neiman Marcus and Nordstrom, among other fine retailers. New York Airports - La Guardia, JFK and Newark, are all easily accessible from the hotel. If you are planning a meeting, the Crowne Plaza White Plains Westchester Hotel is 'The Place to Meet' with the Crowne meetings director to work with you hand in hand until your event is completed. We'll ensure that you have one point of contact for all of your needs during your events by providing a daily meetings debrief. This Crowne Plaza White Plains NY hotel promises a better meetings experience for the meeting planner and a better night's sleep for the meeting attendees and guests. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, TripOnline SA, HotelQuickly, Cancelon and getaroom.com so you can book your Crowne Plaza White Plains Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza White Plains Downtown Hotel White Plains
White Plains Crowne Plaza
Crowne Plaza White Plains Downtown Westchester County

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing