I had a real nice stay here. the front desk (mike) called me by my name thruout my 2 day stay. Breakfast we good, staff was excellent, room was huge and very comfortable. Would stay here again in a heart beat.More
I had a real nice stay here. the front desk (mike) called me by my name thruout my 2 day stay. Breakfast we good, staff was excellent, room was huge and very comfortable. Would stay here again in a heart beat.MoreShow less
Dear Valued Guest-
We would like to extend our appreciation for your kind words and the fact that you took the time to share your feedback on your experience in White Plains. Mike has truly been a model Marriott associate in his short time and I am happy to hear he was able to make your stay that much better. I will make sure that I recognize and praise him for his efforts. Please do not hesitate to call me or Mike directly if you are ever returning to the area. We will personally arrange everything and ensure you are 100% satisfied again. Thank you for staying!
We spent 45 nights in the Residence Inn with our three children . From the minute we went to visit the hotel up until our last minutes everyone treated us like family. Not only was the service great the rooms were clean , big and comfortable . The homemade cookies everyday was a treat.
Stayed in a corner lager suite for 4 nights. It was very comfortable and I would stay this place again when I go back to White Plains. Considering the area and the quality, I can say the price was reasonable.
-Suite: Clean and roomy livingroom with nice view through large windows; Very well-equipped kitchen with a full sized refrigerator, a dishwasher, a microwave, a coffee maker, cookware and tableware; Dining table with 4 chairs; Desk with free internet. Separated bed room with a comforatble king size bed. Bathroom was also clean and not small at all but personally I wanted a larger bathtab. Enough storage space in each room including 2 closets but no in-room safty deposit box, so had to use one at front desk.
-Service: Staff were very kind and friendly.
-Location: Convenient for both going to the city and staying around the area. 5 min walk to the White Plains station and the main street, 10 min walk to the westchester mall. There are lots of restaurants and shops around the area and especially the Chinese restaurant downstairs was good and handy.
-Lobby: Comlimentary PC and printer. Complimentary coffee and tea available for 24 hrs.
-Comprementaly breakfast: Enjoyed variety of bread, cerials, waffles, yogurt, eggs, sausages,coffee and juice etc..
Thank you very much for taking the time to share your feedback on Tripadvisor with regards to your stay at the Residence Inn White Plains. We are very glad you felt cozy and comfortable for your time here. We pride ourselves on making our guests feel like it is a home away from home. It is excellent that you were able to take advantage of all the amenities and full kitchen in your suite on your 4 day stay. We hope that you will come to visit us again if you are ever in the area in the future. Thanks again for your kind feedback!
We stayed here for 11 nights during our stay in NY. The room was spacious and the kitchen was well equipped to cook the dinner every day. If there was the vent fan, the kitchen would be perfect. Target and Shop Rite were within the walking distance, about 10 minutes. Also you can find some good restaurants in the area. If you take a train, you can reach NY city in 40 minutes. The inn is very conveniently located. Our room was on the top floor, so the room was bright and we could enjoy the view from the window. The lobby, laundry area looked new, but I think the room needs some updating. They offered good variety of breakfast. Free coffee, tea and cookies were prepared at the lobby. The front staffs were friendly. The room was kept comfortable and clean by the cleaning staffs. We had a good stay at Residence Inn White Plains.
Dear Valued Guest-
Tank you so much for taking the time to share your satisfactory experience at the Residence Inn White Plains. We are very happy to hear that you enjoyed your 11 days with us and we hope that we will see you return the next time you are in the area. I would be happy to arrange everything personally for you in the event you would like to stay again. Please do not hesitate to call me directly at the hotel. Thanks again.
First the plus points
The staff was very courteous and amicable. Great location - 2 minute walk from the White Plains station, malls and restaurants. The rooms are spacious. That's about it I guess.
It’s a tad on the expensive side ($240 a day including taxes and other charges). Not exactly value for money. The hotel is pretty old so you do have worn out doors, furniture. There was this odd smell in the room that felt mouldy. The breakfast was pretty good - your standard American breakfast spread. However, I really did not understand why there was no staff to tend to your requests (Staff hid themselves in the kitchen and really had no intention in coming out). I have traveled around the world and stayed in hotels where I paid lesser and have got better service.
Not much to talk about - just not value for money. I think the fact that I was Jet Lagged made things better for me.
Dear Valued guest-
We very much appreciate that you took the time to provide us with valuable and constructive feedback from your stay. Please accept my sincerest apology for the worn appearance of some of our guest room furniture. We have a full guest room renovation scheduled to start in the beginning of 2014 with the latest and greatest furniture and decor package from Marriott. I hope that you will try the hotel again once these renovations are complete as you did mention that the staff was superb. Please fee free to contact me directly, if you are ever returning to the area and I will handle everything personally to ensure your next stay is above and beyond your expectations.
Love this particular Residence Inn property. Trust me when I say not all Residence Inns are created equal, some are straight up dingy and small. My room was spacious with super clean interiors and super well vacuumed carpets. Decor was tasteful but still stylish. Did not feel like I was in a chain hotel. Loved my stay! The 24 hour complimentary coffee/ tea & cookies is a plus!