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“Ok for what I needed, not worth the price however” 3 of 5 bubbles
Review of Renaissance Westchester Hotel

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Renaissance Westchester Hotel
Ranked #5 of 8 Hotels in White Plains
Certificate of Excellence
Clinton Corners, New York
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Ok for what I needed, not worth the price however”
3 of 5 bubbles Reviewed 28 May 2014 via mobile

My husband and I booked a room through Priceline's name your own price the same day. For 80 bucks sure what a deal considering the area. We checked in, all rooms are at a separate building, and there is a decent size guest parking area for the guest room tower. Our room was right by the main entrance/exit doors which was ok because we were tired and it was easy in/out. Not sure if this particular room was ADA or all the rooms are like this but upon entering the bathroom door was open and was very very big, wheelchair accessible. Good size bathroom although the toilet was too close to the vanity and the toilet paper was recessed into the vanity making it a little difficult to get when you're sitting there. Bathtub was slippery so use caution when bathing. The closet was ok in size, wasn't like we were moving in. The beds are absolutely superb, best sleep of my life. They provide 4 down/feather filled pillows which don't poke you, and the beds are firm with a semi plush top. There is a wall mounted tv but we didn't bother checking it out because we were tired but I believe it was a 32inch. No microwave, there is a mini fridge, coffee maker and inside a dresser drawer a digital safe which in my opinion takes up space where they chose to place it. You have your own thermostat, windows do open and if you're a need darkness kind of sleeper, you'll have no problem here, pitch black with the curtains. As far as decor...weird...you go from a contemporary bathroom (which I feel needs some wall art as it's drab), to 1960's wood looking furniture to a piece of art stamped with X's which can lead you to think many things and finally 2 pieces of tin plaques that look like old tin ceilings of the 20's. Odd but that's my opinion. The normal price of this room is over $200, not worth it...for the $80, sure.

Stayed May 2014, travelled on business
Helpful?
1 Thank jlg72085
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie C, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review, 9 June 2014
Dear jlg72085,

Thank you for your detailed feedback regarding your stay at our Renaissance Hotel.
We hope you visit us again!

Delighted,
Melanie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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723 reviews from our community

Traveller rating
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    80
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (152)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Melville, New York
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

Stayed at the hotel before a soccer tournament. Hotel is very clean and just renovated. A lot nicer than I expected. Rooms are very clean. Pool is ok. Restaurant food is good but took 45 minutes for food to come. They seemed very disorganized. Otherwise all of the staff was great.

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Craig R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie C, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review, 30 May 2014
Dear Michael V,

Thank you for taking the time to write this review. We truly appreciate it. Please allow me to apologize for the issue you had encountered with our wait staff in our Restaurant. What you experienced is not the norm for our hotel, and I have addressed the details with the team. We should be nothing if not timely, friendly and welcoming throughout your stay. We hope you consider giving us another chance and visiting us again soon. Thank you again for your feedback.

Delighted,
Melanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 27 May 2014 via mobile

I had an Ammmmazzzinnnggg time at Renaissance Westchester for my 25th birthday. Front Desk Supervisor Leticia and Front Desk Agent Richard were outstanding and showed a great deal of diamond hospitality experience. The check- in process was very fast and efficient. Front office team gave me and my boyfriend wonderful restaurant choices to go to that we're in the area and delicious. I am in hospitality so I definitely know what stands out as great services and this by far is a diamond experience!!

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kathleen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie C, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review, 30 May 2014
Dear Kathleen H,

Thank you so much for all your kind words. We are thrilled to hear you had an amazing experience with us. Both Leticia and Richard are great assets to our team. We are so happy to hear of the 'diamond hospitality' they showed you and your boyfriend. We hope you come and visit us again soon!

Delighted,
Melanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florida
Level Contributor
131 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed 27 May 2014

We have been here several times and just spent a week here. Loved the new look! Rooms very nicely appointed, only 1 sink in our king bed room on 6th floor, but great shower. Wifi not free:( the outdoor patio is also very nicely furnished with lots of fire pits and comfy chairs. The pool makeover well worth it! The Hive Living Room and Bar was fantastic - spent lots of $$$ eating here all week but we loved every single thing we ate! Hotel staff friendly and accommodating. Every request promptly taken care of. No complaints here!

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CRGNY94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie C, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review, 30 May 2014
Dear Rosemarie G,

Thank you for your review! We are delighted to hear you enjoy our new look. The Hive Living Room and Bar team has done a fantastic job. I will be sure to pass along these great comments along to them. Thank you again!

Delighted,
Melanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 27 May 2014 via mobile

we stayed here overnight for a friend's wedding in white plains.
Overall, the hotel was pretty nice and the staff was courteous. It's two buildings so don't commit to parking until you check in and find out where your room is. A woods view is just staring at trees. Not much but nice change for city folk like us. Recent renovation, the room was updated and the bed is one of the best I have ever slept in. I'm still thinking about the bed and comforter days later!

The indoor pool was just ok. The outdoor lounge chairs and furniture had a bunch of bugs crawling around them but no one seemed to mind .

Go to Brazen Fox , 5-10 min drive away, for a great brunch.

  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank amp3d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie C, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review, 30 May 2014
Dear amp3d,

Thank you for your feedback! We are so happy to hear you enjoyed your stay with us. We hope you come and visit us again soon!

Delighted,
Melanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando
Level Contributor
201 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
3 of 5 bubbles Reviewed 26 May 2014

Need to stay in Westchester on occasion and this time we decided to stay in White Plains. This property is complicated, apparently an addition to a private home became the lobby to a hotel that was attached. Even the "close" rooms are a hike. Don't valet, park around the back side of the building or you will have to walk about 1/6 to 1/7 a mile to your room. Although the rooms were recently renovated, the property is dated and not well maintained, to a standard that would keep this property looking fresh. Cracked pavement, poorly maintained landscaping framed an already difficult property with a nightmare layout and design for the staff to deal with. The staff, the staff were the highlight, from the Valet to the check-in, even the restaurant was well staffed, the on-site restaurant was actually good! Our only negative experience, again went back to the gage of the hard and soft of this property, our sheets were dirty and so were the second set that they brought up and handed to us. I like old properties, but honestly this place is throwing good money after bad, parts off the property (parking garage) look like a post-apocalyptic movie set.

Room Tip: There is no view, so just focus on access, the 3rd for is where it is at. The further you are from t...
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  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jerrythetraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie C, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review, 27 May 2014
Dear jerrythetraveler,

Thank you so much for all your important feedback. Please accept my apologies for the issues that you experiences. We appreciate all guest feedback and please be assured we take all feedback very seriously. We thank you for bringing the issues you encountered during your stay to our attention. If you would like to discuss your stay further please feel free to contact me directly at the number below. Thank you again.

Delighted,
Melanie
melanie.cancela@renaissancehotels.com
914-696-2704
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
5 of 5 bubbles Reviewed 26 May 2014 via mobile

Hosted a delicious brunch for Alex and Carly's wedding in the hotel's spectacular mansion! Special thanks to Rafael, Robert and Alberto! We'll be back to Renaissance Westchester! Excellent food, great service!

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rwolfwhiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie C, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review, 27 May 2014
Dear Rwolfwhiz,

Thank you for the review! I will be sure to pass this review to our entire team especially to Rafael, Robert and Alberto. We are so happy to hear you enjoyed your stay with us. Please do come and visit us again!

Delighted,
Melanie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Renaissance Westchester Hotel

Property: Renaissance Westchester Hotel
Address: 80 W Red Oak Ln, White Plains, NY 10604-3602
Region: United States > New York > Westchester County > White Plains
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in White Plains
#2 Romantic Hotel in White Plains
#3 Family Hotel in White Plains
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Renaissance Westchester Hotel 3.5*
Number of rooms: 348
Official Description (provided by the hotel):
Delight in the resort atmosphere of the remarkable Renaissance Westchester Hotel in White Plains, NY, nestled on 30 acres of scenic countryside in Westchester County. Our hotel is located only 35 minutes from New York City. ... more   less 
Reservation Options:
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Also Known As:
Renaissance White Plains
White Plains Renaissance
Renaissance Westchester Hotel White Plains, Westchester County

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