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“Business hotel with an outstanding staff” 5 of 5 bubbles
Review of Renaissance Westchester Hotel

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Renaissance Westchester Hotel
Ranked #5 of 8 Hotels in White Plains
Certificate of Excellence
White Plains, New York
Level Contributor
3 reviews
3 hotel reviews
“Business hotel with an outstanding staff”
5 of 5 bubbles Reviewed 24 July 2014

Expect to be treated like a VIP here by the friendliest staff. From the front desk to the window cleaners, you are greeted and made to feel welcome. Great lobby and area to sit and meet both inside and out!

Room Tip: Rooms away from the elevator can be quite a walk!
See more room tips
  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jane T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie C, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review, 22 August 2014
Dear Jane T,
Thank you for your review! We appreciate your feedback and hope you visit us again soon.

Delighed,
Melanie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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725 reviews from our community

Traveller rating
    384
    213
    80
    31
    17
See reviews for
205
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249
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (152)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Kansas City, Missouri
Level Contributor
152 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 22 July 2014

I have stayed here several times over the past few months, and it is quickly becoming one of my favorites. I used the mobile check in and when I arrived, Leticia welcomed me saying "we've been expecting you!". She and Melanie went out of their way to thank me and make me feel welcome. Couldn't have a asked for a better welcoming.

Dinner in the. Bar was very good. Leslie went out of her way to take care of me. The R burger was fabulous.

Would highly recommend this hotel.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lronn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie C, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review, 22 August 2014
Dear Lronn H,
Congratulations again for being our very first mobile check in guest! We hope you are enjoying your new ipad. Thank you for your kind note and we hope we will see you again soon. I will be sure to pass this along to our team. Thanks again!

Delighted,
Melanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
White Plains, New York
1 review
5 of 5 bubbles Reviewed 22 July 2014

I wanted to share my outstanding experience at the Renaissance Westchester Hotel; uncharacteristically my suit was wrinkled when I removed it from my suitcase and I thought beyond salvation given that dry-cleaning would not be able to have my suit back until well after I needed to depart the hotel for a day of appointments. But....given the service offerings at the Renaissance I took a chance and called the front desk and asked for help; after a few moments I received a return call and the staff found someone in their contingent that knew how to iron a suit. Melanie Cancela not only ironed my suit by morning, but it looked better than the last time I had worn it.

I had to meet my savior in person to thank her and was even more impressed when she accepted my thanks, but refused monetary reward.

I am impressed by the hotel over all from the food to the fitness center and without a doubt the service - all the staff has been well above the standard and I will stay here again the next time I am in the area.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mike F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie C, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review, 22 August 2014
Dear Mike F,
Thank you for sharing your experience on Tripadvisor, I am so glad we were able to assist with your suit, we hope to see you again when your travels bring you to Westchester!

Delighted,
Melanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
144 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed 20 July 2014

Stayed at the Renaissance Westchester for two nights. While it is an older building (it used to be the old Stouffer Hotel), everything seems fresh, new and updated. And the staff are all great - very accommodating and professional. The first room I was given (a small-ish queen room) had a strong, unpleasant odor. The desk staff very kindly found me another, larger room which was excellent - super clean, and very comfortable bed. And even though the hotel was quite full with various events (reunion, wedding) the room was very quiet The hotel grounds are spacious, and I took advantage of the very nice pool. The restaurant is certainly adequate (though not spectacular) but it also is a bit pricey so I would recommend taking meals elsewhere. As a Marriott rewards member I received free wifi, but I think there is usually a charge for this - not sure how much it is.
An excellent hotel and overall I had a great stay!

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank explore with more
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie C, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review, 22 August 2014
Dear explore with more,
Thank you for your review. I am happy to hear that our team took care of you during your stay with us. We appreciate your feedback.

Delighted,
Melanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingston, Ontario, Canada
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 20 July 2014

We needed a hotel in this area for our kids who were taking a nearby SWIM CAMP. This turned out to be a great option. Hotel was recently renovated and has a very nice lobby.

We stayed for 5 nights with our 2 kids. No problems and no extra charges. Rooms are very nice and lots of room. They are separated from the main lobby and parking, but not a problem. There is no free wi-fi in the rooms, but there is free wi-fi in the LOBBY. So you need to go to the main LOBBY to connect, which was not a problem. The LOBBY is inviting with lots of good seating areas.

Hotel has lots of extra activities which is good for a family. Nice outdoor sitting area, volleyball courts, horseshoes, etc. The hotel is located off the main highway in a nicely treed area with lots of green space. You feel like you are in the country, even though you are not. It was a nice place for us to relax each day after swim camp. Also a nice pool and exercise room.

The breakfast buffet was AMAZING. We managed to get a room that included breakfast for everyone, which was a great deal. We had a very enjoyable and big breakfast every morning.

Only downside is there are no nearby restaurants. We did not try the hotel itself, which did look pretty good.

Overall, felt like business travellers and conventions were the main clients, but we found it a really good family option as well and enjoyed our stay.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kirk0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie C, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review, 22 August 2014
Dear Kirk0,

Thank you for your review. What great feedback! We appreciate you sharing your experiences and we hope you and your family visit again soon!

Delighted,
Melanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boca Raton, Florida
Level Contributor
63 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 20 July 2014

My husband and I stayed at the Renaissance Westchester because it was in between family in White Plains and Greenwich CT. We ate breakfast at the hotel restaurant with family twice, and had a gathering of 8 for lunch. The food and service was outstanding all 3 times.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Flaladytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie C, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review, 21 August 2014
Dear Flaladytravels,
Thank you for your review! We are so happy to hear you had a pleasant stay with us. We hope to see you again.

Delighted,
Melanie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 16 July 2014

We picked the Renaissance based on it's location to the Westchester County Airport. We actually stayed two nights, one at the beginning of our trip and one at the end. On both visits, we arrived late at night and the front staff was wonderful. They greeted us with smiles and were happy to answer any questions. The rooms were very clean and the amenities top notch. I only had two complaints: 1) if you need non-feather pillows - bring your own. I am allergic to down and after waiting for some time, I was finally informed there were no more foam pillows in the hotel. Sleeping on a rolled up towel just isn't quite the same; and 2) housekeeping comes very early. As I mentioned, we arrived very late on both nights and did not plan on leaving much before 9:30 the following morning. Unfortunately, on both occasions, housekeeping woke us at 8 am to clean the room (I guess I should have known better the second time). In short, may want to consider your own pillow and placing the do not disturb sign on the door - but definitely a place I would stay again.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank JennRosenblatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie C, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review, 21 August 2014
Dear JennRosenblatt,

Thank you for your review! Please accept my apologies that you did not receive a foam pillow. Please know we have corrected this issue with our housekeeping department. We appreciate you bringing it to our attention. We hope to see you again in the near future.

Delighted,
Melanie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Renaissance Westchester Hotel

Property: Renaissance Westchester Hotel
Address: 80 W Red Oak Ln, White Plains, NY 10604-3602
Region: United States > New York > Westchester County > White Plains
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in White Plains
#2 Romantic Hotel in White Plains
#3 Family Hotel in White Plains
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Renaissance Westchester Hotel 3.5*
Number of rooms: 348
Official Description (provided by the hotel):
Delight in the resort atmosphere of the remarkable Renaissance Westchester Hotel in White Plains, NY, nestled on 30 acres of scenic countryside in Westchester County. Our hotel is located only 35 minutes from New York City. ... more   less 
Reservation Options:
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Also Known As:
Renaissance White Plains
White Plains Renaissance
Renaissance Westchester Hotel White Plains, Westchester County

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