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“VERRY UNPROFFESIONAL! AVOID AT ANY COST.”

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Ledge Rock at Whiteface
Ranked #6 of 9 Hotels in Wilmington
Toronto
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“VERRY UNPROFFESIONAL! AVOID AT ANY COST.”
1 of 5 bubbles Reviewed 19 March 2012

I checked in on 17 March and the owner appeared to be polite and professional. How wrong I was! Returning from Lake Placid there was an extremely foggy night with almost zero visibility. I attempted to pull in the driveway, but due to the combined effect of poor lighting what appeared to be a driveway it was in fact a grassy area about 10 feet ahead of the real driveway. As the ground was very soft my car got stack in the mud and I had to call AAA to tow me out. When I saw the tow truck coming I went to meet the driver at the car and one the owners 3 dogs which were let loose in the parking lot bit me, fortunately not hard enough to draw blood. One of the owners family members appeared immediately and accused me of being drunk, ruining his lawn and asked me to pay for the “ lawn damage” , after they will receive an estimate from a landscaping company. I tried to that explain that area was already damaged by at least 10 other cars (counting the tire tracks) whose owners were similarly confused due to the almost inexistent lighting conditions, but stated that he is not going to listen, period. Obviously, the intent was that in my absence, the quotation would be for the entire area damaged by others and not the two tracks that I left in place. He immediately called the state troopers saying that he will ask them to charge me with careless driving. Upon surveying the area, the attending officer confirmed that under the existing lighting conditions he would have made exactly the same error. Obviously I wasn’t charged with anything. The owner then asked me to vacate the premises immediately, which I did with a great sense of relief.
If you have any kids with you, beware of the dogs. If you happen to drive in, beware of the owner!

  • Stayed March 2012, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank cgeng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Owner at Ledge Rock at Whiteface, responded to this review, 27 June 2012
This gentlemen turned onto our lawn about 50 ft before our driveway entrance on a foggy evening. The area was very wet. His car sank deeply into the mud . His attempts to free the car tore the lawn up considerably. We had no idea of the incident until the next morning. We live on premises and can be reached at any hour by simply dialing zero from any room phone.
The next morning, I asked my son to get a license plate number because we did not know if the car belonged to a guest or someone staying elsewhere. As my son approached the car, a tow truck appeared and the guest came down from his room. My son asked the guest for his insurance information so that we could file a claim. The guest became agitated and began swearing at our son. At this point, he called the New York State Police to get the insurance information from him..
At no time, did we or the State Trooper accuse him of being drunk., He did not state that our dog bit him nor did he exhibit any evidence of a dog bite. The State trooper estimated the damage at $500.00 We will happily provide a copy of the police report, to verify the incident.
After the police left, the guest entered our office and began to swear at me. He also threatened to sue us. He did leave when we asked. While we sympathize with the guests problem, we do not believe the financial burden should be ours. We submitted a claim for $375.49 to his insurance company and were promptly reimbursed for the damage.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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68 reviews from our community

Traveller rating
    27
    21
    9
    2
    9
See reviews for
25
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Business
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Montreal, QC
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 16 March 2012

I'm familiar with the area as I ski Whiteface each year and living in Montreal, I always spend 2 or 3 nights a year in Wilmington. However, I had never tried the Ledge Rock. I was attracted by the location (it's as close as you can get from the mountain) and the fair pricing for lodging. Met the owner at check in, our lift passes had been printed earlier that day and we were ready to hit the gondola at 8:30 AM, which is great. Large clean rooms although a bit outdated (carpet, tube TV, soft mattress) but you don't go there to watch a film in bed. A great feature is the recreation room upstairs which has a fireplace, a small pool table, a few board games and treats such as home-cooked brownies (which were great by the way!). All in all: fantastic location, friendly owner (I forgot my iPhone power cord & adapter and he shipped it back to me) and great bang for your buck. Would definitely return. Thanks David!

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Flynt_HEC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ottawa ON canada
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 6 February 2012

Stayed thursday and Friday 3rd and 4th of Feb 2012, great service enjoyed a fantastic weekend... so my 13 year old daugther says, me and my wife too. Clean rooms, a nice big family room upstairs, had fun with the owners dogs and cats after we insisted to see them. A really decent price for ski tickets a hundred yards away, a great view in the morning to whiteface mountain (need to tune your skis..it is icy but not overly so) What can i say? Best value if you want to ski, sorry but way better than Tremblant. If you are from Ottawa, you can notice by the other family skiers. This our third trip in 5 years, and Ledgerock rocks! Now looking at the last review, spoke to owner about it. Well if you want to reserve pay the deposit otherwise suck it up, What the spouse says and the big mean husband responds to, well I'm a husband too, understand she is upset, but she can be wrong....ok so can I ;-}

Room Tip: was mentioning the bad previous review
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank slaties
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 11 January 2012

These guys charged my credit card for a cancellation after I called back to cancel in LESS THAN 24HOURS!!! before we even got a confirmation from them!!! No reasoning with them. They hung up in my face! Rude, arrogant! They lied about what they told us over the phone, they lied about their policy. They lied about sending us a confirmation. They changed their story to suit the argument of the moment and them hung up when they could not answer. Crooks! These guys are shifty, greedy, two faced liars.
Deal with these guys at your own risk. BEWARE!

Stayed January 2012, travelled with friends
Helpful?
1 Thank Mike R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stoney Creek, Canada
Level Contributor
94 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 bubbles Reviewed 4 August 2011

I cant say enough good things about the family that runs this place. They are truly good people.
The room was very clean but quite outdated. The TV was tiny but we had every thing we needed with a mini fridge and microwave. The Barbque came in handy also.
It is a good bit out of town with no restaraunts nearby so you will have to travel alot to eat or bring food to the room.
I was a bit miffed that the prices were almost double just for the Iron Man weekend. However the whole town of Lake Placid does this too. Suppy and Demand. As a $125 room it was perfectly priced but as a $200 room it is not up to the standard. Sorry

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank 47Coco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VA
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 25 February 2011

Could not get a better location to the slopes! Great people, friendly staff. The rooms are clean and everything was as advertised.

  • Stayed February 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ortin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 17 February 2011

I recently stayed at Ledge Rock with my college ski group. Having gone on other ski trips in the past, I was expecting a mediocre motel with little to no service. The owners of this place went above and beyond! They were extremely friendly and accommodating. The common area was a great hang out place with a huge fireplace and pool table. It was literally located across the road! The rooms were large and comfy. I can't wait to return!!

  • Stayed February 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank skibum2315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ledge Rock at Whiteface

Property: Ledge Rock at Whiteface
Address: 5078 NYS Route 86, Wilmington, NY 12997
Region: United States > New York > Wilmington
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 9 Hotels in Wilmington
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Ledge Rock at Whiteface 2.5*
Number of rooms: 19
Reservation Options:
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Also Known As:
Ledge Rock At Whiteface Hotel Wilmington
Ledge Rock At Whiteface Wilmington

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