Our experience in this hotel was deplorable and quite honestly scary. We opened the door to our room and flies immediately came out of the door. The door to the room was falling apart and would not close because the back of the door was coming off. Upon entering the room we were hit with a pungent odor of smoke and a musty smell that we could not identify. The furniture was extremely outdated, damaged and the floor was sinking into the ground. My wife refused to go into the bathroom as the facility resembled an Adirondack outhouse. I can’t believe that a reputable Company such as Expedia would advertise a hotel of this nature on its site. The pictures are very misleading as the two rooms they showed us were very dark and decrepit. We immediately checked out of our room and went to another hotel. Despite the fact that we did not stay there, the Manager/Owner would not issue a refund. He quoted his own Company policy and said that he wasn't allowed to issue a refund? I plan on contacting the Better Business Bureau and the Chamber of Commerce as this hotel is a scam and dishonest to the Consumer. I would avoid this hotel at all costs.
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- Also Known As:
- Crest Inn Suites And Cottages
- Crest Inn Suites & Cottages Hotel Wilton
- Hideaway Hotel Wilton