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“Comfortable, excellent staff, comfy & convenient”

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Best Western Woodbury Inn
Ranked #2 of 3 Hotels in Woodbury
Certificate of Excellence
Phoenix, AZ, USA
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Comfortable, excellent staff, comfy & convenient”
Reviewed 16 August 2011

My family needed to be in Bayville, NY last month for a funeral. Bayville, while lovely, is not a hot spot for hotels, so we looked in the vicinity. While some of the family stayed at other hotels my brother & I chose the Best Western Woodbury Inn, mainly because of it's proximity and the fact that they had free wifi. Unfortunately the hotel was sold out one of the nights we wanted to stay, so after 1 night at the BW we went to another hotel for what we expected to be the rest of our trip. After 1 night in that other hotel we went right back to the Best Western. The 2 did not compare. The entire staff at the Best Western was so helpful and pleasant. The rooms were VERY comfortable, quiet, nice quality beds & fluffy pillows, good use of space and very clean. We both appreciated the mini fridge, as we were running around a lot with family stuff & late night snacks were a must. There was ample parking and a very inviting pool. Unfortunately we never got to try the breakfast, but the little business center desk in the lobby was great for printing out our boarding passes the night before we were to fly home, and the woman at the front desk was very helpful getting us online. We occupied a total of 4 rooms during our fractured stay, and I would be hard pressed to find anything wrong with any of them. It was not only close to family but close to shopping & restaurants as well. The diner across the street was a gift on one late night and another very early morning. How I miss NY diners, where you can get just about anything at any hour! If I get to travel to the area again, hopefully under happier circumstances, I will definitely stay at this hotel.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank brainofkjf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WoodburyGM, General Manager at Best Western Woodbury Inn, responded to this review, 21 September 2011
Dear brainofkjf,

We wanted to thank your for your excellent feedback. I have shared the comments with the team and we are all very happy that your stay was a success. We really take great pride in seeing that our guests are happy. Thanks again and see you soon!

Marc Soblick
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (186)
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English first
New Paltz, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 August 2011

I was visiting family way out east on the Island and decided to spring for a hotel rather than head back upstate. I wasn't expecting much out of my stay at the Best Western Woodbury Inn - just a bed and a shower - but I was completely blown away by this hotel! All of the staff were super accommodating and seemed genuinely excited to be there. My job has me in hotels pretty often so I've gotten pretty good at telling when people are faking and when they're sincere; the staff here were definitely the latter.

Anyway... I can't tell if they just did a renovation or if they take really excellent care of their facility. Either way, this place was absolutely spotless and in great condition. The flat-screen TV was a nice touch. I didn't have breakfast but the spread looked way decent. Maybe next time I'll skip the family visit altogether and just have a staycation here!

  • Stayed August 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ruuuhhy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WoodburyGM, General Manager at Best Western Woodbury Inn, responded to this review, 13 September 2011
Dear Ruuuhhy,

We greatly appreciate your review of the Best Western Woodbury Inn. Our goal is to provide a superior stay at an affordable price and I am happy to hear that we are consistently achieving this result. We offer our Deluxe Breakfast 7 days a week which includes eggs, waffles, NY Bagels, yogurt muffins, cereals, fresh fruit, juices, oatmeal, danish, donuts, and other freshly baked items.

We hope we will see you again on your next trip to Long Island.

Marc Soblick
General Manager
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Moriches, New York
1 review
Reviewed 16 August 2011

My wife and I stayed at the Best Western in Woodbury for 2 nights in July. We were extremely happy with the friendly staff, amenities, and responsible service provided for us during the weekend. The rooms were perfect - already extra pillows and extra towels - (huge with me), solid tv... soaps and shampoos, etc. At one point, my stomach issues created a sticky situation with our toilet, so we called the front desk. After heading out for a couple of hours, upon returning, we found a nice little card left for us, explaining that everything had been taken care of while we were away, and they even left these little chocolate pieces in the shape of hammers.... very cute.... the wifey loved that. Overall - excellent experience!

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank vanillaschwartz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WoodburyGM, General Manager at Best Western Woodbury Inn, responded to this review, 13 September 2011
Dear Vanillaschwartz,

I am very happy to hear that you enjoyed your stay at the Best Western Woodbury Inn. It is our goal to provide a comfortable stay, an "ultra clean" guestroom, and caring and compassionate service to exceed all of your needs. We hope you will be back again soon! Thank you for the kind words.

Sincerely,

Marc Soblick
General Manager
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Nyack, New York
1 review
Reviewed 10 August 2011

The Best Western at Woodbury was a great hotel! I enjoyed my stay very much. The staff was very kind and caring. They were very helpful during my stay. The room was extremely clean, with a flat screen television and brand new carpet. I felt like I was at home. I would recommend the Best Western Woodbury Inn to everyone. This hotel is great and I was very comfortable! Thanks Best Western,Ill be back very soon!

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank alatif556
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WoodburyGM, General Manager at Best Western Woodbury Inn, responded to this review, 16 August 2011
Dear ALatif556,

We wanted to take a moment and thank you for the great review. We always welcome feedback whether complimentary or constructive, but it is always nice to hear when a guest left with a memorable and lasting impression of the Best Western Woodbury Inn. We pride ourselves in our "Ultra Clean" guestrooms, award-winning service, and our secluded lodge atmosphere. We work hard to make our guests feel at home and we are happy to hear that we achieved that result. We hope to see you soon.

Thanks Again,

Marc Soblick
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 August 2011

We had a confirmed reservation that I had made weeks in advance. Upon arriving to check in, we were told that due to an electrical outage, our room was not available, but that a room had been secured in the nearby sister hotel, the Executive Hotel (which I had already decided to avoid due to negative comments here). We were headed to a wedding and didn't have time to look elsewhere. The room stank of something dead or rotting. At breakfast, the circuit breakers kept blowing so no one could make waffles or toast. They knocked a bit off my bill after I complained, but it did put damper on our weekend. Don't know how the rooms are at the Best Western, but if you book one, you may end up at the Executive!

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
Helpful?
4 Thank Smellin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 31 July 2011

My wife and I stayed at this hotel 2 weekends ago. We arrived at night and the hotel was dark and hard to locate. Once we checked in the people at the desk seemed pleasent. We went to our room and found the following:
Carpet stains on the floor, there was a LARGE Hole behind the lounge chair (it looked like the staff knew it was there due to the white tape that tried to cover the hole), there was an electrical cover that was not screwed in thus showing the exposed wiring, wallpaper peeling off the wall near the door and the ceiling and metal molding coming off the ceiling.

Also there was a 4" drop from the second floor room to the outside walkway. I was not aware of this drop the first time and fell. What I thought was funny was that there was a "Watch Your Step" sign exiting out of the lobby to the outside. That drop was less that the drop coming out of the 2nd floor room.

We tried to look at other places to stay but "The Inn at Fox Hollow" was sold out and we was told that the "Executive Inn" was owned by the same people that owned the Best Western at Woodbury.

The Breakfast was "OK" at best. There was a waffle maker for you to use and other "continental breakfast items". There were eggs that were made by the people at the front desk by placing a bag in the microwave for 20 minutes (the only microwave there). The breakfast area was small some people were seen eating in their cars. There was noone cleaing off the tables, when people left so bring extra napkins.

My wife and I made a little joke about a water bottle that was sitting on the second floor railing for 3 days. We saw the maintenance people and the housekeeping people walk by numerous times without throwing it away.

The workout area was not well marked inside. we found out that the workout area was in the basement. There are no laundry facilities and was directed to the hotel down the street.

When we checked out we mentioned about the above issues, with the front desk people. I had pictures showing the issues but they seemed less interested.

All I can say is that customer service here is low at best. Don't ask for directions from the front desk people. They gave us directions via street names. You cannot see unlit street names at night (common sense missing).

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank BFLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WoodburyGM, General Manager at Best Western Woodbury Inn, responded to this review, 16 August 2011
Dear BFLA,

I would like to thank you for the feedback about your stay at our hotel. It is important to know when we did not succeed in creating a positive and memorable experience for our guest. Please accept my apologies regarding the issues in your guestroom. Please know that these are in no way typical of the guestrooms in our hotel and I can assure you we immediately addressed the wallpaper, outlet, and carpet upon receiving your letter.

I have met with the team and discussed the various issues you had encountered and the staff was also very disappointed to hear that your stay missed the mark. Everyone from housekeeping to maintenance to the front desk took your feedback to heart and is using it to improve for future guests. We are continually upgrading our rooms and the level of customer service we provide.

We have since changed the egg product at breakfast and added some additional offerings. We have added flat screen TV's to the majority of our guestrooms. The housekeeping team is adding additional rounds of inspections to the interior and exterior of the hotel.

We hope that you will give us another opportunity to WOW you as we have with so many other guests. Please accept my sincerest apologies and if you should decide to give us another chance, please contact me directly at the hotel.

Sincerely,

Marc Soblick
General Manager
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Belmar, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 July 2011

if you go just for the waffles fine.(LOL)..this is a great hotel,After a long day of work i looked foward to the fresh aroma in the room.The ladies @ desk couldnt be more helpful or kind! The service staff are always doing something to keep the place sparkling clean.There is a woman who is so cute in the am breakfast area who would get frustrated @ me because i didnt let my waffle cook enough so it was "MORE CRISPY" so she made me sit while she did it for me.she said you get juice ,and i bring it to you mister...OK i sat!!.alll in all great place for the money!If you go tell them the concrete guy says HELLO...

Room Tip: all rooms good
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  • Stayed April 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank concreteguy3030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WoodburyGM, General Manager at Best Western Woodbury Inn, responded to this review, 16 August 2011
Dear Concreteguy3030,

Thank you for the great review. We are happy to hear that you are a fan of our waffles! We also wanted to thank you for the excellent feedback of our "Ultra Clean" guestrooms. I have shared your comments with the staff and we look forward to seeing you again soon.


Marc Soblick
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Woodbury Inn

Property: Best Western Woodbury Inn
Address: 7940 Jericho Tpke, Woodbury, NY 11797
Phone Number:
Region: United States > New York > Long Island > Woodbury
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #2 of 3 Hotels in Woodbury
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Woodbury Inn 2.5*
Number of rooms: 98
Official Description (provided by the hotel):
Escape to the BEST WESTERN Woodbury Inn. This Award-Winning hotel is ranked in the Top 20% of BEST WESTERN hotels in the United States based on Quality Assurance and is a recipient of the 2012 Trip advisor Award of Excellence!! One of North America's first "I Care Clean (SM)" hotels in the BEST WESTERN family, the Woodbury Inn offers a pristine, lodge-style experience in the heart of beautiful Long Island, NY.The hotel offers lunch and dinner which is made available through our delicious room service program. Sink into bed each night at this Long Island hotel and wake up to a complimentary deluxe continental breakfast offering HOT scrambled eggs with cheese, Belgian Waffles, freshly baked NY Bagels, yogurt muffins, bakery fresh Danish, Pastries, donuts and breads as well as cereals, oatmeal's, hot coffee, Tazo Teas, and an assortment of juices. Guests at the BEST WESTERN Woodbury Inn can unwind with an array of amenities including a beautiful outdoor pool and sundeck (seasonal) lined with lush gardens. The hotel offers a 24 hour business center, Fitness Center, and daily free shuttle service within five miles (based upon availability) to malls and restaurants as well as the Corp Offices of Geico, Cablevision, Arizona Iced Tea, Snapple, Southern Wine, Johnson Controls, Crossways Industrial Park and Cold Spring Harbor Laboratories.Hotel Guests delight in the fact that Nassau Coliseum, Jones Beach, Westbury Music Fair, Splish Splash Water park, the Gold Coast Mansions, Tanger Outlet Mall, Belmont Racetrack and the Long Island wineries are all near this Long Island hotel.The hotel is just footsteps to Catering Halls such as the Woodlands, Crest Hollow Country Club, Woodbury Country Club, the Fox Hollow, and Oheka Castle. This hotel is also the perfect place to stay while visiting students or faculty at CW Post University, Hofstra, Adelphi and SUNY Old Westbury. Make your reservation today and ensure a memorable experience with the BEST WESTERN Woodbury Inn! ... more   less 
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Also Known As:
Best Western Woodbury Hotel Woodbury
Woodbury Best Western

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