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“Avoid at all costs”

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The Banner Elk Inn, B&B and Cottages
Ranked #3 of 8 Banner Elk B&B and Inns
Certificate of Excellence
Chapel Hill, North Carolina
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Avoid at all costs”
Reviewed 13 July 2006

AVOID. The fire escape is inoperable and behind two locked doors. We rented what was advertised as a 4 person suite -- it had two beds. We stayed two nights. The beds were not made up, towels were not replaced, breakfast consisted of an apple, the owner pretended not to be the owner, and when we asked for better service, we were told to leave in front of the other guests. There are many nice places to stay in the Mountains, this is the worst we've stayed in in our 10 years of coming here.

Stayed July 2006
Helpful?
3 Thank CorneliaPinehurst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeverlyLait, Owner at The Banner Elk Inn, B&B and Cottages, responded to this review, 3 April 2012
This review was posted in 2006. It is now 2012. These lies have stayed in print 6 years. The person who wrote the review was taken out of an assisted care living facility to come to a special event, the Scottish Highland Games, and stay at her first choice of accommodations, The Banner Elk Inn. In just two days, there were 6 incidences caused by this person, all of which were unpleasant. We did our very best to accommodate her and give her the best service possible but she was such an angry person, we could not help her. I had talked with her for 4 entire months about this reservation so it would have been impossible for someone to think that I was pretending not to be the owner. Other guests, realizing something was wrong, began to complain. The only solution was for me to find accommodations for her elsewhere, and refund her money, which I was able to do. Please remove this review; it is entirely inappropriate.
Beverly Lait
Innkeeper/Owner/President
The Banner Elk Inn, B&B and Cottages, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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121 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Any
English first
Florida
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 21 February 2005

We loved our get-away to the Banner Elk Inn Bed and Breakfast. It was quaint and charming with a rustic feel. It was the perfect place to ring in the New Year with a nice living area and fire place. There are also cottages on site which are newly built and well decorated. Our rooms were clean and cozy with great down-filled bedding and decor that surpasses typical hotel style furnishings. The cottage cheese pancakes were delicious. Beverly, the owner, allows guests to decide what they would like for breakfast and the time at which the meal would be served. The location is convenient to Sugar Mountain and Grandfather Mountain.

Dine at the Zudda's (?) Tappas Restaurant which serves only the most delicious appetizers, especially the Lobster Bisque soup. Linville Falls was also gorgeous.

Scott and Elizabeth, NC

  • Stayed January 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Where
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Banner Elk Inn, B&B and Cottages

Property: The Banner Elk Inn, B&B and Cottages
Address: 407 Main St E, Banner Elk, Banner Elk, NC 28604-9239
Region: United States > North Carolina > North Carolina Mountains > Banner Elk
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 8 B&Bs / Inns in Banner Elk
Price Range (Based on Average Rates): £
Number of rooms: 10
Official Description (provided by the hotel):
The Banner Elk Inn, B&B, Cottages, and Cabins -- a classic, Historic Inn, with 3 new luxurious cottages for two, a new Bark&Stone cabin for families and rental cabins. Winner of The People's Choice Award, #1 B&B in Avery County, the Inn offers perennial gardens/waterfalls & fountains/fireplaces/whirlpools/Private Baths/down comforters/cable TV/DVD library, snack bar & great breakfasts. Wireless available everywhere. In the heart of the High Country, near Grandfather Mountain, Sugar Ski Resort, Beech Mtn and Valle Crucis with easy level access. ... more   less 

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