Unfortunately, this condominium group is the antithesis of customer-friendly. At every turn, the management tacks on additional "fees" with no warning. For example, after charging the entire 2 day visit (for $650) on my credit card, we arrived late at night, only to find that they required a $400 cash damage deposit, which they "promised" that they would return in four months by check. Because I did not have $400 in cash, they charged my credit card for another $89 for a non-refundable potential damage fee. After I left, I also found other unauthorized charges on my credit card, including for a late-check-out, even though we did not check out late. They refused to remove the charge. Our unit was substandard, overpriced, and dirty. In all my travels, I cannot recall a more unfriendly bunch of dishonest folks managing these condominiums.
- Official Description (provided by the hotel):
- Sugar Ski & Country Club offers privately owned condominiums for rent. Ranging in size from efficiency to two bedroom/two bath units, we have a clubhouse on property with an indoor, heated swimming pool, sauna,hot tub and a computer room with a desktop with internet access for use during your stay as well as a desk with wifi available for you to use your own laptop. During winter months, Ski Country Sports operates a ski and snowboard rental shop Fri-Sun and on holidays for your convenience in our lounge area. Our two bedroom units are ski in/ski out on Big Red and all units have foot path/walking access to the main run on the slopes at the Sugar Mountain Resort called Upper Flying Mile. During the summer, our elevation at 4900ft brings cool breezes. Sugar Mountain also has a series of hiking and mountain biking trails available. ... more less
- Also Known As:
- Sugar Ski & Country Club Hotel Banner Elk
- Sugar Ski And Country Club
- Sugar Ski Country Hotel