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“Good Bargain but avoid the ski rental shop by the lobby!”

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Sugar Ski & Country Club
Ranked #3 of 5 Hotels in Banner Elk
North Carolina
1 review
“Good Bargain but avoid the ski rental shop by the lobby!”
Reviewed 24 January 2009

Accommodations were comfortable - very southern, eccentric decor. Good views and slope access. Resort shows its age in places.The pool and sauna area left something to be desired. Would recommend, especially for cash strapped college students

Ski rental shop in the lobby would have been convenient except that the owner is a shameless grifter. Rent at sugar mountain instead. We could tell he was peeved when we declined the daily charge for rental insurance. Sure enough, on returning the skis he assessed us $15 dollars for a 'scratch' he found. We went and checked it out - the skis had no more than the normal wear and tear from a dozen rentals - no 'damage'. We told him we would dispute the charge.

The credit card bill came and the jerk charged us $20 instead! He just makes up prices as he goes along. Avoid his shop - Sugar mountain offers better equipment and better service, plus it's right by the ski area so you don't have to haul everything around.

  • Liked — Cozy Room
  • Disliked — The ski rental shop: Owner is a scammer.
  • Stayed January 2009, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank donromani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SugarSkiCondos, Manager at Sugar Ski & Country Club, responded to this review, 25 February 2011
Sugar Ski & Country Club is pleased to have partnered with Ski Country Sports for the 2010-2011 ski season. This professional outfit has been in business for 25 years and offers some of the best ski and snowboard rentals on the mountain. Also, for the first time, day lift tickets are being sold in limited numbers from our ski rental shop in the Sugar Ski Clubhouse. We are delighted the shop is fully staffed and open on the weekends to further make Sugar Ski your one stop lodging choice for skiing at the Sugar Mountain Resort.
Hope Harvey, Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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52 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Winston-Salem, NC
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 November 2008

I just returned from a picture perfect weekend getaway at Sugar Ski. I stayed in #434 which is right on the Red Slope at Sugar Mtn. Ski Resort. The view was fantastic as was the overall experience of staying in a condo vers hotel room. The decor of this unit was very inviting and reminded me of being in a country cottage. The appliances looked brand new and the furniture was very comfortable. My Son had the time of his life and I can't wait to get back up there!

  • Liked — #434 has the feel of being in an inviting home and unique personal touches!
  • Disliked — Nothing!
  • Stayed November 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Jeff-WS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingsport, TN
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 October 2008

I cannot believe they call this a country club?? The local homeless shelter has better accommodations. The reasons NOT to stay...

1. The paint is peeling off the walls in the stairway.
2. The place is dirty.
3. The carpet is ripped in places.
4. The furniture is a peace mill of parts.
5. The staff are idots.

We checked into the place and right back out. A total of 5-7 minutes. The desk person said NO REFUNDS!!! I paid $132 for 5 minutes. I told her to keep the $$ and the place is unacceptable. She said pictures were on the web?? OK well....I checked the web and this must be a place far far away. Oh ya they also charge a $200 refundable damage security deposit?? Well the furniture in the place didn't cost $200.

  • Stayed October 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
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    • Business service (e.g., internet access)
Helpful?
5 Thank kitten08Kingsport_TN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wake Forest
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 11 August 2008

We booked with the onsite persons at staysugar.com for unit 623. We booked a king but when we arrived it was actually 2 twins pushed together. The furnishings were rough but that was OK. What was not Ok was unsanitary conditions and false advertising that it was a king. We found blood on the mattress and the beds stunk! Screen door was broke required full effort from grown man to move it. When we complained both the maintenance and housekeeping staff came up and agreed with us. We did not hear back from the rental front office so my wife called again and they were nasty with my wife. So we left and will not ever return to the area ever. The overall community of ski & country is pretty run down. There were ants and bugs crawling around the pool area. you could say that it is the community and our unit were the areas that that paint has forgotten and time has beaten up on.

  • Liked — view
  • Disliked — unsanitary conditions
  • Stayed August 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank JAFOinWF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Virginia
Level 3 Contributor
22 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 July 2008

Loved staying here. The buildings are all individually owned so we rented ours through a local rental place. Its right at the top of the 'Big Red' slope and the ones we always stayed in you could walk out the door and on to the slope.

  • Liked — Slopeside
  • Stayed March 2005, travelled with friends
    • Value
    • Location
Helpful?
Thank AppyRIch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia
1 review
Reviewed 9 April 2008

Unfortunately, this condominium group is the antithesis of customer-friendly. At every turn, the management tacks on additional "fees" with no warning. For example, after charging the entire 2 day visit (for $650) on my credit card, we arrived late at night, only to find that they required a $400 cash damage deposit, which they "promised" that they would return in four months by check. Because I did not have $400 in cash, they charged my credit card for another $89 for a non-refundable potential damage fee. After I left, I also found other unauthorized charges on my credit card, including for a late-check-out, even though we did not check out late. They refused to remove the charge. Our unit was substandard, overpriced, and dirty. In all my travels, I cannot recall a more unfriendly bunch of dishonest folks managing these condominiums.

  • Stayed January 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank LoveToSkiPowder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sugar Ski & Country Club

Property: Sugar Ski & Country Club
Address: 100 Sugar Ski Dr, Banner Elk, NC 28604-7145
Region: United States > North Carolina > North Carolina Mountains > Banner Elk
Amenities:
Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #3 of 5 Hotels in Banner Elk
Price Range (Based on Average Rates): £
Number of rooms: 77
Official Description (provided by the hotel):
Sugar Ski & Country Club offers privately owned condominiums for rent. Ranging in size from efficiency to two bedroom/two bath units, we have a clubhouse on property with an indoor, heated swimming pool, sauna,hot tub and a computer room with a desktop with internet access for use during your stay as well as a desk with wifi available for you to use your own laptop. During winter months, Ski Country Sports operates a ski and snowboard rental shop Fri-Sun and on holidays for your convenience in our lounge area. Our two bedroom units are ski in/ski out on Big Red and all units have foot path/walking access to the main run on the slopes at the Sugar Mountain Resort called Upper Flying Mile. During the summer, our elevation at 4900ft brings cool breezes. Sugar Mountain also has a series of hiking and mountain biking trails available. ... more   less 
Also Known As:
Sugar Ski & Country Club Hotel Banner Elk
Sugar Ski And Country Club
Sugar Ski Country Hotel

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