This is not a business I would EVER recommend anyone dealing with. We were informed our groupon would be extended because everything was booked during the time we were going to use it. Well, when we went to redeem it I was thrown through hoop after hoop. It took four days before I ever received a final answer. Then to top it off, over those 4 days of calling, trying to contact the people there, I had been calling one single persons cell phone. My calls had been screened. I had a feeling this was the case when I called four times in a row then called on my moms cell and got an answer right away. The girl gave it away that she was on her cell phone when she said she pulling into her driveway. The owner is now saying she had no knowledge of the groupon being extended and she was not going to honor it. They offered me a room but for $250-$300 dollars more on top of the $159 that the groupon cost.....we had everything set for $159 so why am I being told I have to pay $250-$300 more beats me! The costumer service with this establishment does not exist in anyway, shape, or form. I would NEVER recommend this place to anyone. Costumers do not come first with this establishment and from reading other reviews it doesn't seem like it ever has!
- Official Description (provided by the hotel):
- Experience Banner Elk Winery and Villa, a luxury bed and breakfast... it's a magical world.Nestled in the awe inspiring majestic Blue Ridge Mountains stands North Carolina High Country's original winery. Come for a tasting and tour, or stay for a week at The Villa, a highly elegant Bed & Breakfast that offers an idyllic setting, luxurious accommodations, and unrivaled service for discerning travelers.The age-old tradition of winemaking made its debut in the region with the establishment of Banner Elk Winery and Villa, the first commercial winery built in Avery and Watauga counties. Banner Elk wines pay tribute to the rugged mountain landscape and capture the delicate nuance and subtle flavors of the fruit. Our vintners produce excellent award winning wines that reflect the unique characteristics of the Blue Ridge Mountains. Whether you are interested in a wine tasting or guided tour, learning more about the art and science of winemaking, or just relaxing with a glass of wine, we welcome you to Banner Elk Winery & Villa.Restore your soul in the ambience of our Tuscan inspired Villa. We offer eight beautifully appointed suites, two with private fireplaces. Each features a king or queen-sized luxury mattress bed adorned in the finest linens and abundant pillows, private jacuzzi tubs, and thick plush robes. Breathtaking mountain views from every window several with semi-private terraces.Wake each morning to a complimentary chef-prepared gourmet breakfast in The Villa before you explore the gorgeous High Country where you can hike, bike, ski, fly fish, or play one of the many championship golf courses. Have a private massage in your suite, or enjoy a visit to Banner Elk's premier spa for additional services. Taste the wine, taste the produce, and taste a bit of luxury. It's the perfect place to relax, re-inspire, and rejuvenate – both inside and out. ... more less