Stayed 3 nights in August and had a great reservation experience with quick responses and great customer service. Agree with all of the reviews I've read recently. This is not a B&B that is manned by anyone. If you are looking for privacy, this is the one to choose. I did not find the house to be creepy like others have said in the reviews but I think the lack of a manager or someone to welcome you can lend to that feeling. We too were confused exactly on how to enter the house and hunt to find the room. The two areas of improvement are with the quality and presentation of breakfast and the carpet in the Alicante Grand Suite. The carpet is beyond shot and needs to be replaced. The room was clean, lovely furnishings and the bedding luxurious but don't trip or even look down at the carpet. The stains, rips and tattered edges are unbelievable. The breakfast process needs major improvement. It should be setup buffet style and be enough for all who are staying in the villa. The yogurt and fruit went fast and not enough for all... then you have to wait for the rest of the breakfast. I felt like I was hovering in the kitchen with my plate in my hand for a handout. Awkward at best. The chef was friendly (maybe a bit too friendly) and once I did get the food it was good. Just a very odd way of handling breakfast in an upscale villa B&B. One morning I had to hunt and search for a coffee cup. Going into the dishwasher to find a cup is not my idea of a B&B experience. I also had to hunt and then beg to borrow a wine bottle opener from the winery as I could not find one in the B&B. Definitely some attention needs to be had to improve the breakfast process and stock the house a bit better with some expected amenities for guests. I would recommend the villa overall. It is beautiful and the area is very nice.
- Official Description (provided by the hotel):
- Experience Banner Elk Winery and Villa, a luxury bed and breakfast... it's a magical world.Nestled in the awe inspiring majestic Blue Ridge Mountains stands North Carolina High Country's original winery. Come for a tasting and tour, or stay for a week at The Villa, a highly elegant Bed & Breakfast that offers an idyllic setting, luxurious accommodations, and unrivaled service for discerning travelers.The age-old tradition of winemaking made its debut in the region with the establishment of Banner Elk Winery and Villa, the first commercial winery built in Avery and Watauga counties. Banner Elk wines pay tribute to the rugged mountain landscape and capture the delicate nuance and subtle flavors of the fruit. Our vintners produce excellent award winning wines that reflect the unique characteristics of the Blue Ridge Mountains. Whether you are interested in a wine tasting or guided tour, learning more about the art and science of winemaking, or just relaxing with a glass of wine, we welcome you to Banner Elk Winery & Villa.Restore your soul in the ambience of our Tuscan inspired Villa. We offer eight beautifully appointed suites, two with private fireplaces. Each features a king or queen-sized luxury mattress bed adorned in the finest linens and abundant pillows, private jacuzzi tubs, and thick plush robes. Breathtaking mountain views from every window several with semi-private terraces.Wake each morning to a complimentary chef-prepared gourmet breakfast in The Villa before you explore the gorgeous High Country where you can hike, bike, ski, fly fish, or play one of the many championship golf courses. Have a private massage in your suite, or enjoy a visit to Banner Elk's premier spa for additional services. Taste the wine, taste the produce, and taste a bit of luxury. It's the perfect place to relax, re-inspire, and rejuvenate – both inside and out. ... more less
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